What did I like? Where do I start. From my arrival at the airport Jack had sent me a message about arranging transport, but I had already jumped in a taxi, but it was the fact he was checking my movements made me felt that he cared. The following day, he checked on me at breakfast (I'll come back to that) and was wanting to assist with tours and visits. I did book the city tour with him and it was amazing, by the time the tour cam round (Thursday), I had already walked most of the Old Quarter and surrounding areas (Tuesday and Wednesday), but I had missed some stuff and this covered off the check list. Breakfast was a FEAST, normally I would get a "continental" breakfast, but this was a full on Vietnamese breakfast and you could order either scrambled eggs, omlette's or anything at no extra charge. The staff were polite and keen to help. Jack again was amazing and keen to help with everything. I do recommend arranging airport transfers with him, as it was cheaper than jumping in a taxi. The room was perfect for what I needed, out during the day exploring, then a shower (maybe a nap), then out at night. On that note, the location of the Golden Sails is PERFECT. Right in the heart of the Old Quarter, "drinking alley" which I liked to called it was out of the hotel, turn right, right again and you're there. Go further a field down the streets and alley ways offer so much more. The Street Train is a mere 18 minutes walk away, I highly recommend you do that, best to go on a Sunday from 6pm. So overall, I can't recommend The Golden Sails enough, I plan to go back one day, go further afield with my tours, but I will book with Jack and his hotel again. Thank you Jack.

Nothing, well, the coffee cups could have been bigger but I'm from Australia/New Zealand and we like our coffee, but this is the Vietnamese way. The only "slight" issue I had was the is some construction to the right of the hotel and it goes from Monday to Saturday and disturbed me once or twice. But that will obviously be completed soon, and it's out of Jack's control.

The location is excellent right next to the night market, it’s with several cafés, shops and restaurants nearby. Friendly staff and affordable hotel. The owner who also manages tours is really friendly, though can be slightly persuasive to sell tours/packages. But overall really enjoyed my stay there and definitely would recommend it.

The hotel is nice but there are not many facilities on offer. There’s is a food menu in the room but you can’t order room service. Laundry is offered but you need to take laundry to reception (there were no laundry bags as far as I remember ). However for the price, it is still worth the stay.

The hotel is ideally located in the heart of the Old Quarter, within walking distance of popular attractions like the weekend night market, Beer Street, Train Street, and various local landmarks. The location made it easy to explore the city on foot. The staff were warm, welcoming, and helpful throughout our stay. The hotel itself was clean and well-maintained, which made for a pleasant experience.

Needed to walk with our luggage to the hotel as the road is closed over weekends, but it wasn’t far. The room was on the smaller side and didn’t have a mirror in the bedroom, but it was still comfortable, especially since we were out from early morning and only returned late at night. There was some construction happening next door, but it wasn’t a major issue as we didn’t spend much time in the room during the day. Personally, I didn’t enjoy the breakfast provided—it wasn’t to my taste—but there is the option to order from the menu at an additional charge, which is a nice alternative.

The location was ideal, making it easy to explore the city on foot. The breakfast exceeded my expectations, offering a variety of fresh options that set me up well for the day. The staff were particularly helpful, always ready with local tips and quick to assist with any requests. While the rooms were basic, they were clean and comfortable, providing good value for the price. Overall, a great choice for budget-conscious travelers looking for a convenient and comfortable stay.

Directly next to the hotel there is a construction site which is extremely noisy throughout the day (from the early hours of the morning till night). The hower curtains need to be replaced as they have mould.

The best thing of the accommodation was the staff. Very attentive and tried to provide a personalized service. Very friendly. The location was quite central and reasonable room sizes. Price seemed reasonable for such a large city in Vietnam to us.

Probably not a 5-star hotel and others felt they were a little misleading because of this. But overall for the price, we felt it was reasonable !

Perfect location for exploring the bustle of the Old Quarter. Quiet at night, friendly staff, and decent breakfast. Bottled water provided in room. Jack Son helpfully offered to organise a taxi and tours before arrival - I booked two great tours the day before they happened at reception for a reasonable price, and luckily some cool people did the same! Spent my last day in Hanoi and the staff kindly let me use the laundry service and store my bag until evening despite checking out at 12:00. Was warned by staff about some light construction work next door which started around 7:30-8:00. Not an issue if an early riser like the rest of Hanoi! Also, the window in my room faced an internal skylight. Not really an issue but not shown on pictures.

Fantastic location - everything is around you, great place to be in the heart the old quarter. The staff were exceptional and met the needs as best as they can. Everyone working here is super hospitable and I enjoyed it so much I came back for a second time after our Hà Long Bay tour.

Whilst it's true there's some construction ongoing, the construction finishes much before 8pm every night we stayed here and it started at 8am. An opportunity to make the most out of the city and getting breakfast. There's drilling and banging which take place during the hours where guests are most likely exploring Hanoi and surrounding areas. It's tough to see such a wonderful business suffering because of something out of their control. Future bookers, please don't be put off by this.

The location is excellent. Busy outside but very quiet when you get inside. It is an old building but everything are in good working condition. Make a big difference to our vacation staying in the Golden Sail Hotel, Hanoi.

I got a room-Upgrade after I was not happy with my first room. In the end I got more than I wished for for the same amount of money. This was all due to the friendly and welcoming staff. Jack, the Manager was responsible for the Upgrade that I could keep all in total for three nights. He also arranged severaö Trips like to Halong Bay and the HaGiang Loop. All for reasonably good money. The Hotel itself is in the buisy Center of the old town. If you like it lively in your neighbourhood give the Golden Sail a try. Absolute recommendation especially because of the great staff! Thank you!

We recently had the pleasure of staying at the Golden Sail Hotel. It was very nice experience from start to finish. The staff's attentiveness and dedication to personalized service truly set this hotel apart. Manager Bob deserves a special mention for going above and beyond to ensure our stay was comfortable. The hotel itself was delightful with comfortable rooms. I would highly recommend Golden Sail Hotel to anyone seeking a nice place to stay in Hanoi. Thank you very much

But you have to realize hotel is in the city centre. During the day and during the night there is little bit noisy.