Great location—can’t be beat! Clean rooms and bathrooms, great breakfast! The rooms were quiet and soundproof enough for being in the middle of a city. The staff was very helpful, they assisted us with our airport transfers and a few other questions. They even packed us a takeout bag for breakfast for our early flight.

Nothing, really. Met my expectations for a property of this type (2-3 stars level).

Location is great in the Old Quarter. Breakfast options were good and food was nice. The original room we booked ended up not being that suitable for our 5 night stay (no fault of the hotel) but it was no problem at all with the staff to change rooms. We were very happy with the second room. Staff were friendly, one young man in particular spoke amazing english which was a big help. We also booked a Halong Bay trip through the hotel and it was brilliant. (Orchard 2 night Cruise)

Digging deep on this one... check the salt & pepper shakers more often to ensure they are full and they work. 😂Other than that - no complaints at all

The hotel is very well located within the Old Quarter with a number of restaurants and cafes on your doorstep. Pleasingly there was very little noise that could be heard from our room on the fourth floor. The breakfast was solid and they provided packed breakfast boxes for anyone needing to leave early in the morning. We were also allowed a late checkout of 3:45pm instead of the standard 12:00pm because my mother was not well and needed to rest as much as possible before making our way to the airport - this was much appreciated.

I booked for a double room which should have had two double beds. However we were only given a room with one double bed plus one roller bed as can be seen in the photos. They didn't even tell me upfront and it was only after checking in that I realised we had been short changed. Hence I have marked down my rating of the hotel.

Everything was good including breakfast, cleanliness, staffs, location and price. I really liked my balcony room. It was clean compared to other hotels in Hanoi old quarter. Overall, I have no compliants about the hotels at all. All the staffs were nice.

We requested the interconnected room with balcony and window. One room had balcony and the other that was interconnected had to have not much window since it was right behind it. I just felt bad for my travel mates that had to stay there. That was the sacrifice we had to make.

Fantastic location and excellent staff. They were super helpful with any requests and helped us book a tour to Ha Long Bay. We got upgraded and chose to stay with a room that had street facing windows which was well worth it. Found due to the noise restrictions the room was quiet and slept well here. Thanks team!

Good sleep - one of the best in Hanoi ;) comfy bed - at least in room with terrace/balcony? - we bought offered reasonable price upgrade (so no idea about basic room - upgrade was worth the price!). If in mood - hotel is small so when greeting with staff you can feel as in significantly upgraded home stay (in good meaning;) In our room was great new air conditioner - enough powerfull and quiet - not disturbing over-strong blow to the bed - rare thing in hotels. Breakfast good for the Hanoi if not expect luxury.

If booking.com price will be 10-20% lower it will be great value, however still great for busy Hanoi - never know which will be good hotel. Seems all Hanoi hotels has lack of hooks for towels... and shelves for yor things;) Not an issue - just for information.

The hotel is wonderful. The rooms are comfortable and very nice. The breakfast is amazing. We had booked only one night originally, but we wanted to stay two more nights so we liked the hotel. I would especially like to thank Lucy for her kindness and tourist advice. I would also like to thank Daniel for the beautiful photos he took at breakfast and for his quality service.

Room is clean. Hotel staff is friendly and thoughtful. My booking does not include breakfast but the staff had kindly prepared some breakfast (bread, yoghurt, mineral water, banana and hot egg etc) for me to takeaway for my early morning checkout for my bus journey to Sapa.

Hot water is only available for a quick shower before it turns cold and you got to wait for a while before it comes back.

We recently stayed at the Hanoi Vacanza Premier Hotel and was impressed by its prime location and fantastic facilities. The hotel is situated in a convenient location, making it easy to access popular tourist destinations and local restaurants. The facilities were top-notch, with clean and spacious rooms. The staff were also incredibly friendly and helpful, making my stay even more enjoyable. Overall, I highly recommend the Hanoi Vacanza Premier Hotel for anyone visiting Hanoi. The combination of its great location and excellent facilities make it the perfect choice for a comfortable and convenient stay

The walls at the hotel are not soundproof, and one night I could hear my neighbors engaging in loud conversations and arguments.

We stayed at this hotel. We were on a short stop. On the first night, we were able to book all my trips for my time in Vietnam. My tours were excellent, especially Halong Bay and Tam Coc with small groups, efficient guides and good food at lunch. Rooms were clean never-end hot shower and comfortable with helpful staff, advice given over things to do + see in Hanoi, including map + restaurant recommendations. Nothing was too much trouble for the staff or manager. We were recommended this hotel by a friend and we would do the same to others