Everything was perfect! The photos are accurate and hotel facade was exceptional. The whole place was great & had a great space for breakfast. I loved the breakfast options, can choose from pho (chicken/beef), toast with poached eggs/scrambled with sausage and bacon, and omelette plus yogurt (the best part!!!!!) i could easily have 2-3 servings of yogurt everyday. The manager Tiep and Staff Minh were very helpful. 5 stars they also helped us with booking our tours to incense village and ninh binh.

Cleanliness can be improved. There were some days that the bathroom wasn’t thoroughly cleaned (ex. Toilet paper wasn’t refilled, missing towels, etc.)

The hotel has a really great central location. Every main attraction is in walking distance. The staff is super kind and helpful, they really work hard to make your stay pleasant. I had several request to them during our stay. My friend lost her camera and they called restaurants and hotels to find it, in addition, organized the transport of the camera that she could get it back. They managed laundry for us as well. They also stored our luggage while we went to trip to Sapa. The breakfast was also delicious. You can choose from several options and they prepare for you.

Amazing breakfast, you can have as much as you want as well and they open reasonably early (06:30) which is good for those wanting to get out and about. Room was clean, shower and toilet are separate so you don't get water everywhere. People complain about construction noise but I am up early and out during the day, never noticed it and it was never during my sleep hours but it is around for those who like to sleep in beware. Didn't bother me though. Staff are helpful. Aircon worked good, wifi also good. Location good, in between the attractions (west of old quarter) and the old quarter itself, close to the best gym for travellers (x-men) and some good restaurants and a great coffee shop nearby.

Paid for a double bed but it was clearly two single beds pushed together, not good enough. Weird and uncomfortable trying to sleep in the middle of the bed where there's a joint in the mattress.

The hotel was in a really good location, very close to all the usual attractions in the old quarter, with various shops, bars and restaurants also very close by. Staff very helpful and the included breakfast was fairly basic but good!

It was a little noisy when we stayed as they were renovating the building next door - not the hotels fault at all, but it did mean there was a bit of noise. The hotel did though send letters to all guests to apologise for the inconvenience which is nice! Also we decided to get some laundry done via the hotel, and that was fine although one of my T-shirts was ruined - it had stains all over it when it was returned and I couldn’t get them out; which was a bit disappointing.

What can I say, Favorite place to stay while in Hanoi. Absolute value for money. Rooms are comfortable and clean. Beds are comfy and showers are quite nice. All the staff are pleasure, nice, and helpful with ideas and tips of what you could do while in Hanoi. Breakfast is delicious. Very helpful with planning transportation to other areas of Vietnam. Highly recommend to anyone visiting.

Nothing.

Hôtel is well located in the heart of Hanoi...you can go to site attractions by walking distance. Night market during the weekend. 10 mins by walk to Hoan Kiem Lake. The staffs are helpful and kind, thank to Tiep and Lisa and all team. My mom was sick on the second day and Mr. Tiep brought me to the pharmacy 🙏👍 hotel offered also the rice and omelette for my mom. Thank you again. Appreciated 🙏 The rooms are clean and a bit small but they are a good size for us for the hotel in the city. The hotel propose tours and excursions at reasonable price. We will definitely be back. Thank you.

Nothing

Staff (Hung and Tiep) were very helpful, great breakfast, hotel is in walking distance to must go cafe's and restaurants. Many thanks to all staff involved in making our stay stress free.

Room size on its own felt a bit tight. However this wasn't a concern for us as we were in connecting rooms and therefore had more space to store luggage's and move around.

Location is great With connectivity Everywhere and easily accessible. The location is good so all your tours will be available for you to get picked up right from your hotel. The property is clean and nice and the staff is really Friendly

There was no such thing that we didn’t like It’s just that the bathrooms are a little small

Staff was super friendly, special kudos to Minh for going the extra mile! Perfect location, and my room faced away from the street, so it was nice and quiet. Breakfast was generous and delicious. They also offer trips to Sapa and Ha Long Bay, and help you make your travel plans realistic. Highly recommended!

The hotel is located right in the old town of Hanoi. From there it is easy to reach popular sights like the train street or the Hoan Kiem lake by foot. The room was clean and the breakfast was very good (fresh fruits and the banana pancakes were excellent). All the staff was very friendly and helpful.