The staff were the best. Ms. Snow in particular was amazing - she felt like a good friend by the time I left. They always offered me so many suggestions for food and activities and I even booked a day on the Cham Islands for a day trip which I recommend. Also the pool area is beautiful and I met some amazing people. A special mention to the free shuttle drivers who took me to the old town and back and is all included in the stay and the drivers were so nice and friendly too. Beautiful spot between to city and the beach, alongside rice fields too. Thanks for having me I will definitely come back!

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Incredible staff, just to name a few that were exceptional - Sylvia, Ken, Jasmine, and Phoebe who went above and beyond but everyone was amazing and so welcoming! Pools are wonderful, breakfast is excellent, free shuttle to beach and town is very nice! Facilities are very good and clean and the rooms are large. Good location - 20 minute nice walk in to old town and located in nice quiet area with some great restaurants at very reasonable prices located nearby. We spent a month and couldn’t have been happier with our choice.

This is the second time I have stayed here, away from the old town but with so many tourists around it's nice to be away from the bustle , the shuttle bus runs reguarly to the old town so you don't miss any of the sites but it's nice to come back to the hotel away from the crowds great just relaxing by the pool the hotel is a bit dated but the staff go out of their way to make you feel welcome Miss Snow at checkin is so happy when you check in and greets you with such a lovely smile and very helpfull, Jasmine and the resturant staff are also friendly and the food service is great Loved my stay at sincerity !

Pool area needs an upgrade and perhaps the rooms need a makeover

Everything was great! Lovely big room, great facilities, made good use of the pool and the gym. Both a good size and decent equipment in the gym. Also had a lovely massage in the spa. Service was next level, everyone super friendly and super helpful. To top it all off was the shuttle bus service into town and to the beach where they provide towel and have a private section with loungers and parasols. Highly recommend and would for sure go back. Thank you for a great stay.

The staff were some of the nicest and most helpful I've come across. The facilities were great, lovely breakfast, amazing pool and area around it, good basic gym if you want to exercise on your holiday and beautiful rooms with a balcony. The location was perfect and a free shuttle bus runs to the town centre and beach several times a day, some fantastic restuarants, coffee shops and other amenities close by.

Nothing- Our favourite part of our Vietnam trip

Make your trip easier and staying here The hotel Staffs EVERYONE are very friendly and have very good service mind. We are stay one night during Hoi-an visit. Front desk person of (4-May-24 around 5pm) are very friendly smile and also do a good explaination with service mind. (The welcome drinks are very refreshing as well!) ★ Tom the bellman staff are very helpful he also help us planing and booking shuttle bus to Night market. ★ Once we return. We found the last trip shuttle bus from Night Market. The staff there are very helpful even the van are full and we didn't book in advance. He takes me and my family to a smaller car and drive us back to the hotel. Every staff in the hotel including house keeping, staff in breakfast area are really really helpful. Once we check out we decided to leave a luggage with the hotel. ★ Dolphine the bellman are also very + and taking care the luuggage for us. He give advise for travel in ancient town area as Once we check out we decided to leave a luggage with the hotel. ★ Snow are also helpful and very calm even we have alot of payment process. If you guys are deciding. Please don't and choose this place. They have a shuttle to beach and market and they will help your trip easier.

We had a wonderful stay in Hoian Sincerity hotel during our trip to Hoi An. The hotel location is perfect. It is not far from the old town and there are many different restaurants around. There is also a playground in front of the hotel for the kids. The swimming-pool is very nice and clean. What we love the most about Sincerity hotel is the very kind, friendly and helpful staffs. They are always there to help and try to make you feel like home ❤️. The breakfast buffet is absolutely amazing. You can have fresh and hot noodle soup every morning cooked with loves. Thank you for making our stay unforgettable. Best regards from Germany 🇩🇪.

We really enjoyed our stay. All the staff was very friendly, helpful, and speaks English very well. They helped us with booking tours, setting up transportation, and gave us recommendations for things to do in the city. The breakfast buffet was the best we had in Vietnam. The rooms were very clean. The location is very practical: 1.4km from the old town, and 3km from the beach. We did everything by bike, using the free bicycles from the hotel. Furthermore, the hotel has a collaboration with a beach club, where you can use towels and sunbeds for free. We spend a lot of our time there. Special thanks to: Flora, Silvia, and Win!

I enjoyed being a little out of town but still close enough to walk. A little more local feel to the surroundings We loved our stay at sincerity and breakfast 10/10. Pools were lovely and clean and refreshing also!

Was not a problem for us but you may like to take a room with shower rather than shower over the bath as was the junior suites.

The staff at Hoian Sincerity hotel were so kind and helpful! It’s a lovely hotel with a pool and gym and the breakfast is really good. The hotel also offers regular and free shuttle buses to the old town and beach, as well as free bikes. The room was lovely and had air-conditioning, and was very clean. I would highly recommend anyone to stay here during their trip to HoiAn!