The staff at this hotel are exemplary! Our comfort was their top priority. If you are coming to Hoian, I highly recommend this hotel.

The day spa is in the basement and was not very good. I booked in for 60 reflexology and got a pretty poor leg rub.

Our room and bathroom were spacious and clean. The bed was comfortable. The staff was really friendly. Free use of the bikes. You can also rent a motorbike for 200.000 dong per 24 hours. The location was not too far from the old town. The rooftop with the pool looked nice but we didn't swim because the weather was too cold. The breakfast was okay, nothing special. Tip: across the street is a laundry service for 20.000 dong per kg instead of 80.000 dong per kg in the hotel. I would recommend staying in this hotel when you visit Hoi An.

The wooden plank you stood on in the shower was loose.

Location was very good. Just a 20m walk from the old town and good restaurants close by. Check-in was fast, efficient with lot of useful information provided to us, while checking in. Room was spacious, clean and neat. The bed was the most comfortable of all the hotels that we stayed at, in Vietnam. Breakfast was good, but it can get repetitive when having the same buffet over 3 days. Best part of the stay was the staff, who were extremely helpful and kept on top of everything, especially Ha at the reception, while checking in. Checkin and checkout was well coordinated and staff at the reception were very helpful and keen to arrange any service for us, including providing recommendations.

We had 3 rooms. 2 interconnecting and 1 separate. All rooms had a dusty / mouldy smell, which was not pleasant. Staff did everything possible by setting up diffusers and running AC in advance, but the issue seemed like something structural, which has to be fixed with deep cleaning. We used the spa in the basement, which also had a strange smell, for our free massage which was included in our cost, but once the massage finished, they just left us there. We were unsure of what next nor were we able to pass on the tip to the masseuses.

The location, the room & our amazing & attentive staff. We stayed at Qualia De Hotel for 11 nights. Everything was great, the room was beautiful, spacious & clean. The breakfasts were delicious, served with endless smiles & we were always made to feel welcome. The reception staff were lovely, kind & helpful (thank you Ha & team!!). We had a wonderful time in Hoi An. Thank you so very much for all your time, smiles & chats! We will definitely be back!

Nothing to dislike! We had a wonderful stay in a beautiful city!

We had a great stay in Hoi A for 4 nights. We got a free room upgrade with booking.com when we arrived, a lovely light room with a very comfortable bed! The staff were so friendly especially Bo & Ha, they took the time to help us organise anything we wanted to go and see & the best price for our transport onwards. There were good restaurants and cafes nearby and the old town was only a 20 min walk or it was very easy to get a grab bike or car where we needed to go. The hotel also offers free bikes at a first come first serve basis which looked fun. Overall a great trip, we would come back!

Nothing

We had a lovely stay at Qualia hotel. Exceptional service from start to finish. The staff were extremely friendly and helpful, noting two that went beyond to ensure we had a good stay - Thao Thanh, provided us with fantastic recommendations during our stay, enabling us to experience great restaurants which made our trip in Hoi An! Bong was so pleasant, helping with a smooth check out and even organised transport for us to our next destination. The rooms were very spacious, comfortable and had a lovely authentic design. Would highly recommend!

Honestly, we had no complaints at all, it was fantastic

Loved this hotel - great location a short walk into Hoi An (10-15 min walk), or easy to use one of the hotel's free bicycles. But quiet enough away from loudness of town. Staff were amazing; sorting out transport for us, as well as giving us a free upgrade to an amazing room. The on site spa is lovely; had a massage which was great & they allowed us to shower up there after before getting our flight. There is a rooftop bar which they kept open late for us so we could watch the New Years fireworks. The breakfast was easily the best we've had on our travels. Thank you!

Nothing - was a perfect few days

Staff great, bong, ha, dniung very professional

Intersection noise induced annoyance at night beep beeps

We had an incredible stay at this hotel! The service was absolutely excellent, with the staff consistently going above and beyond to ensure our comfort. A special mention to Bong and Ha Thao Thanh, who truly stood out for their kindness, attentiveness, and dedication to making our experience unforgettable. The highlight of my visit was the great massage services—so relaxing and expertly done, it was exactly what I needed. I can’t recommend this hotel enough for anyone looking for a combination of warm hospitality and top-notch amenities. I’ll definitely be back!

The staff really stood out during our whole trip in Vietnam, the front desk, the night time guards, and even the cleaning staff who were so kind and quiet while cleaning the neighboring rooms in the morning. Breakfast was great. Rooftop pool was great. Pool table was amazing. Ping pong paddles could be replaced but still good :). They also had a great hot shower that didn't run out of hot water. It's a close drive to both the old city and the beach. It was a great stay. We rented a motorbike from here and had no problems at all :)