The staff at the Holiday Inn Montréal Centreville Downtown were very friendly and helpful. I can comment on my friend Duc at the Breakfast for his hearty morning greetings and he was very understanding. Also to my housekeeper lady who cleaned my room, she was friendly and room was always cleaned daily. Also the Bell boy, Edwiah on the main doors downstairs was very helpful. He showed me all the places to visit in Montréal which I did like Mount Royal and the Old Montréal area. The staff at the reception too were very helpful. I would love to stay here again when I next visit Montréal in the future.

We enjoyed the Chinese decor and the rooms were spacious. Staff were very pleasant and accommodating. They provided us with breakfast for two mornings to compensate for the lack of hot water for two days

The flooring in the elevators was torn and dirty which made for a very poor first impression arriving at the hotel. It would not be costly to address this issue and would greatly enhance the look of what is, otherwise, an attractive decor. We did not have hot water in the shower for the first two nights of our stay which was very inconvenient. It was supposed to have been repaired after the first night but wasn’t. The breakfast buffet was good but I would not pay $30.00 for it.

lovely clean room, generous clean towels for two, spacious washroom, plentiful hot water for shower, pool and hot tub warm and well-maintained, nice polite and friendly staff at the concierge desk.

The elevator to the underground parking lot was out of order which caused stress for hotel guests. There was no signage for clarification downstairs or phone numbers for people with heavy bags down there with no staff support. We had to walk up the ramp with all our luggage (no carts down there) and out the vehicles only door which was a safety risk. Guests should have been offered more support around this safety issue. The cost per night is high in that area of Montreal so safety measures need to be at a high standard,

Staff very helpful at check-in, good breakfast, room small but confortable for family with 2 adults and 2 kids. Location ideal for visiting Montreal, close to the old city and habour and next to a metro station

Surrounding of the hotel (street, metro station) very dirty and unsafe at night, swimming pool and spa facility just average

Location was very central and easy to get around. Rooms were big with comfortable beds, and staff were very nice. We used the pool/hot tub a lot in the afternoons and it was rarely used by other guests, but clean and organized.

Elevators are a bit of an issue. Only 2 of the 4 work, and the always stop at the 2nd floor reception even if you didn’t choose it. Not a huge issue, but from 9-11am they were busier with people checking out.

Room was comfortable, hotel located across the street from the Metro, Ste Catherine’s street and the Old Port are a 5+ minute walk from the hotel.

Shower curtain is a buttoned type on the inside and will leak if the outside part of the curtain is external to the bath. This creates a severe slipping hazard even with a bath towel on the floor. The shower curtain need to be replaced as it is a ‘health and safety’ issue. See the attached photos. Forgot to take a picture of the inside buttoned up side of the shower curtain.

Did not participate in breakfast, but the location was great. Walking distance from Old Montreal, as well as the Place Des Arts strip on Rue St Catherine. Also lots of fantastic Asian cuisine less than a block from the hotel. The room was clean and a good size. The view was not the best. But it is what it is. Hotel had a pool, gym, sauna, and hot tub.

AC was a bit loud. But it had to be on due to the humidity. As I said the view was not the best. Was overlooking rooftops of other buildings. But was really only in the room to sleep. Was out exploring the town, or using the pool, sauna and gym.

Was able to check into the room early, which was very nice. The location is good in some ways. Close to conference center and Chinatown. A relatively short walk to old town. The room had been redone and was contemporary and nice.

The overall hotel, particularly on the outside, doesn't look like it's in very good shape. Although the hotel is convenient to a lot of things the neighborhood seems a little shabby. We were there for one night, and not at the hotel much except to sleep and we saw 3 interactions with multiple police cars across the street or at the metro station about a block away.

Location is perfect. Near a subway station and Old Montreal area

Parking lot has confusing rules — it charges for a full 24 hours after just 4 hours of use, making it much more expensive than nearby options. Also, the elevator to the underground parking was out of order during our entire 4-day stay.

For staff, we were exceptionally served by Greg when we checked in on March 13 as he made sure that our two rooms were right across each other. This was very convenient for our two families. Greg also was very helpful to guide us on getting our parking in the hotel for our van. He was very patient and clear in answering our questions. We will surely comeback to this hotel because of staff like Greg!

My teenagers said that the choice of tv shows / movies available could have been better.