Location and the fact that we were upgraded to a comfortable room after experiencing serious problems with the first one. The staff was always attentive.

When we arrived, the safe was missing two batteries. It took several hours to get them replaced. Also the a/c wasn’t working. The weather was cool and we were exhausted so, we crashed in bed. The next day was warmer. We went out sightseeing. Upon our return it was too warm. Someone came to try to get the a/c started without success. We were given a room upgrade for our troubles. Breakfast was subpar compared to our present experience. Have to carry your luggage up 4 steps once inside. Going from the street there are two steps and the handrails are blocked by large flower pots. No alternative way to get in. Wouldn’t recommend for people with mobility issues.

Location was great, positioned right between old Montreal and the downtown area. Everything was walkable. Our room was large, the bed was so comfortable, the AC was very good, almost a little too cold, but easily adjusted within the room for comfort. Breakfast was fine, two pastries, juice and a hot beverage - nothing exceptional and only peanut butter for protein. Staff are lovely, very helpful and friendly and welcoming. Valet parking was terrific and always very responsive and quick. Eclectic decor with lots of fabulous art to admire.

The hotel entrance is not accessible, two sets of stairs to manoeuvre, first outside and then inside up to the reception area. There are staff to assist if needed. The carpets could use a good cleaning in the bedroom. The shower access is a little tricky getting in/out due to the sliding doors, edging on the tub. There is no surface area for placing cosmetic bags/personal items within the sink area/bathroom. There are outlets but no lamps/etc with USB plugs for phones, laptops etc. Perhaps updating with those modern conveniences would be nice touch.

The location is unbeatable, close to everything. Our rooms on the 4th floor faced the busy street, but were quiet at night. We loved the spacious rooms and especially the art all over the hotel. The breakfast was more substantial than we had thought, with juice, coffee and two large pastries that were freshly baked and delicious. For a two-night stay, that was enough, although I imagine we'd start going out for breakfast to have more variety if we had a longer stay. The staff was great, particularly the ladies in charge of the breakfast. Loved our stay!

There was no bar of soap in the bathroom, and the toiletries provided were 1 each and wouldn't be enough for 3 people. We had our own, so didn't ask for more - I'm sure the hotel would've provided them upon request.

The stafff of young adults were super. Friendly, went way beyond the usual. The place was very cute and colorful and the room s were big and the bed comfortable. Breakfast croissants were delicious . The chocolate one was my favorite. It was not too far from the Jazz Festival activities in very nice upscale area.

The shower mechanism was tricky to adjust and our first few showers were very hot. Also,we had trouble with the room keys failing but were graciously helped out and offered another room- a suite - when the only key left that worked was the hotel master. Hard entrance for those with knee issues as there are stairs. However , I was helped by staff with y luggage.

We arrived early in the day prior to our room being ready. They took our suitcases and held them for the day allowing us to explore the city. We got an unexpected upgrade to a fantastic room at no extra charge. The breakfast croissants were fantastic and fresh. The hotel decor was something out of this world. Very unique. Loved it.

There was no ice machines in the hotel however the hotel staff would provide ice if asked. The hotel had several stairs to climb to enter the front without an elevator option. This was challenging to navigate with big heavy suitcases. The staff were not always there to help but when they were they were very helpful. Mind you there was an elevator once inside to go to any further floors.

The bed was super comfortable. The building and the artwork are wonderful. And the location can't be beat. The staff were accommodating. They humored my need to practice speaking French and switched to impeccable English when necessary.

A couple of safety issues in the shower: 1. The grab bar is useless, because it is on the wrong wall, behind the toilet. 2. The detachable shower head is placed so high that I had to stand on tiptoes to get it down. Aside from that, and the fact that the lighting in the room is dim (a problem I have at almost all hotels), everything else was great!

Very fun and trendy hotel in a great location. Was a perfect place to explore Old Montreal and close to so many things. Was perfect for our stay walking and exploring Montreal. Very glad it had AC as was a heat wave. Breakfast was continental, so basic but homemade croissants were delicious! Staff were all amazing and very friendly.

Unfortunately our bathroom had a broken floor tile which was awkward to navigate by the shower, plus shower leaked on the floor. This was why I had to give a lower rating. Bathroom needs a Reno, and to give walls either a wash or repaint.

I loved this hotel. I traveled with a friend and our two queen beds were very comfortable. The room was quiet in the Old Town and looked over an historic building. In the evening we enjoyed a drink at the bar and lounged in very comfortable chairs surrounded by works of art. Croissants, orange juice and coffee were available each morning. The staff was friendly and there is Valet Parking which we really liked when we had to load or unload our luggage. This hotel is very comfortable, artistic and fun and conveniently located to great restaurants, museums and the port area.

There was always music playing in the lobby.

The hotel is essentially an art gallery stuck in time. But the rooms are large, clean, quiet and very comfortable. Had a great sleep and was pleasantly surprised at how much I enjoyed this place. Would 1000% stay here away.

There really isn't much of a hotel breakfast, however there is a restaurant next door and one about a 5min walk that are EXCELLENT. The only issue is that the one next door doesn't open until 10am. It's not a huge issue, but if you're someone that loves a good hotel breakfast, like we do, it's something to consider.

Breakfast was great despite being almost simple. The fresh buns, coffees, hot chocolate and the great service and its beautiful place made it fantastic. The hotel location was not important so much for me. I wish I could spend the whole stay in hotel :) The room was clean, well designed and had all features I did need to use. The only disadvantage was the TV. I couldn't find out how to reach to public TV channels.

The TV that had not guide or instructions how to use it. Old people like me would like to watch very specific shows and news, and I never found out how to do that :(