Location and the fact that we were upgraded to a comfortable room after experiencing serious problems with the first one. The staff was always attentive.

When we arrived, the safe was missing two batteries. It took several hours to get them replaced. Also the a/c wasn’t working. The weather was cool and we were exhausted so, we crashed in bed. The next day was warmer. We went out sightseeing. Upon our return it was too warm. Someone came to try to get the a/c started without success. We were given a room upgrade for our troubles. Breakfast was subpar compared to our present experience. Have to carry your luggage up 4 steps once inside. Going from the street there are two steps and the handrails are blocked by large flower pots. No alternative way to get in. Wouldn’t recommend for people with mobility issues.

The stafff of young adults were super. Friendly, went way beyond the usual. The place was very cute and colorful and the room s were big and the bed comfortable. Breakfast croissants were delicious . The chocolate one was my favorite. It was not too far from the Jazz Festival activities in very nice upscale area.

The shower mechanism was tricky to adjust and our first few showers were very hot. Also,we had trouble with the room keys failing but were graciously helped out and offered another room- a suite - when the only key left that worked was the hotel master. Hard entrance for those with knee issues as there are stairs. However , I was helped by staff with y luggage.

We arrived early in the day prior to our room being ready. They took our suitcases and held them for the day allowing us to explore the city. We got an unexpected upgrade to a fantastic room at no extra charge. The breakfast croissants were fantastic and fresh. The hotel decor was something out of this world. Very unique. Loved it.

There was no ice machines in the hotel however the hotel staff would provide ice if asked. The hotel had several stairs to climb to enter the front without an elevator option. This was challenging to navigate with big heavy suitcases. The staff were not always there to help but when they were they were very helpful. Mind you there was an elevator once inside to go to any further floors.

The bed was super comfortable. The building and the artwork are wonderful. And the location can't be beat. The staff were accommodating. They humored my need to practice speaking French and switched to impeccable English when necessary.

A couple of safety issues in the shower: 1. The grab bar is useless, because it is on the wrong wall, behind the toilet. 2. The detachable shower head is placed so high that I had to stand on tiptoes to get it down. Aside from that, and the fact that the lighting in the room is dim (a problem I have at almost all hotels), everything else was great!

I loved this hotel. I traveled with a friend and our two queen beds were very comfortable. The room was quiet in the Old Town and looked over an historic building. In the evening we enjoyed a drink at the bar and lounged in very comfortable chairs surrounded by works of art. Croissants, orange juice and coffee were available each morning. The staff was friendly and there is Valet Parking which we really liked when we had to load or unload our luggage. This hotel is very comfortable, artistic and fun and conveniently located to great restaurants, museums and the port area.

There was always music playing in the lobby.

Very fun and trendy hotel in a great location. Was a perfect place to explore Old Montreal and close to so many things. Was perfect for our stay walking and exploring Montreal. Very glad it had AC as was a heat wave. Breakfast was continental, so basic but homemade croissants were delicious! Staff were all amazing and very friendly.

Unfortunately our bathroom had a broken floor tile which was awkward to navigate by the shower, plus shower leaked on the floor. This was why I had to give a lower rating. Bathroom needs a Reno, and to give walls either a wash or repaint.

Breakfast was great despite being almost simple. The fresh buns, coffees, hot chocolate and the great service and its beautiful place made it fantastic. The hotel location was not important so much for me. I wish I could spend the whole stay in hotel :) The room was clean, well designed and had all features I did need to use. The only disadvantage was the TV. I couldn't find out how to reach to public TV channels.

The TV that had not guide or instructions how to use it. Old people like me would like to watch very specific shows and news, and I never found out how to do that :(

The bedroom and sitting room in our king suite were gorgeous, huge, clean, quiet, and comfortable. The lobby had a lot of fun art. The location was ideal: near Notre Dame and several restaurants, pubs, and shops. Water pressure in the shower was great. Though some of the staff seemed a bit inexperienced, they were friendly and helpful.

The bathroom needs a lot of attention. The lighting was far too dim; the shower drain is not in the lowest place, so water pools, cools, and stays on the shower floor till the next time its used; there were small drops of what looked like blood on the wall under the sink; there were only two towels and washcloths for a three night stay; the cord on the hairdryer is not long enough for it to be used easily; no vent, so the walls "bled" moisture after the shower was used; and the shower water was either very hot or very cold...difficult to find "just right." The lighting in the entire suite needs to have brighter options.

Rooms were spacious and comfortable. Enjoyed complimentary breakfast, lady server for breakfast was really nice and always offered to help carry plates to table. Great location for easy access to Montréal sights.

Whilst in my room a drone flew right up to the window as I was lied on the bed it hoovered and then backed away slightly whilst still observing my room. A creepy guy in the parking lot next to Hôtel was operating it. I reported to hotel reception not sure they took it seriously just said that’s weird.

The attention from all staff was very good. The hotel attended well to our needs. The location was very good to be able to explore the local area by foot.

The breakfast was a disappointment. Up to 2 pastries served on a paper plate and 1 coffee in a paper cup. (no juice was available) I would not really call that breakfast. Given what was served though and the number of people staying it would have been more appropriate given the standards in the hotel if proper plates and mugs were used. Would that be too hard to do?