Hotel looks new and clean. Hotel is quiet. Very comfortable beds and 4 pillows to choose different firmness from.

I am not sure whether there are understaffed. I only stayed two nights. The second night I came back from touring college schools around 6:00pm just to find that my room was not serviced. No “do not disturb” sign on the door. When I called the front desk I was told that someone would come to service the room. 30 minutes went by and nobody had showed up. My son went to the front desk to ask again got someone to clean our room and make the beds. A lady showed up telling me that she had brought me fresh towels but that the cleaning crew had left for the day….. On another note the staff was friendly but I had to wait 20 minutes for someone to come back to the front desk and ask them for a new key since I had forgotten it in the room.

Had to pay for breakfast, but they delivered it to our room for free. We never did room service before so it was fun. My teenage daughter especially liked the service and the avocado toast! We also splurged and let ourselves stay and enjoy the morning by their lovely pool. I liked that the shower supplies were provided with dispensers rather than tiny single use containers

The room service could have been delivered with a little more happiness-- the person who delivered it did the job but was not very enthused

Balcony view was awesome

There wasn't an exhaust fan in the bathroom ~ No liners in trash cans ~ Sliding door almost impossible to open ~ Creepy to see my name displayed on TV ~ Housekeeping knocking on door, then entering way before check out time to tell me check out time was noon !!!!

Breakfast was not successful for me. I placed a pre order as instructed and still did not receive my breakfast. I had to call to follow up on it and once delivered I was leaving for class. Therefore, I could not enjoy my breakfast.

The staff were friendly, the bed was comfortable, the facility was clean, and the food was delicious.

Our room wasn't ready when we arrived; we had to wait an additional 45 minutes before checking in.

Food was very good

I would think the lounge should open at least 4:00, people check in around 3:00ish and it would be nice to be able to sit down and relax with a cocktail and it would be nice too see a server for your meal because we needed condiments and we had no one to ask

The room was very clean and comfy.

The lighting in the bathroom, or any of the lights in the room was not ideal for putting on makeup. I just wanted one light that was brighter.

Clean, centrally located to UNC Chapel Hill, nice staff and facilities. Parking was free and secure. Would definitely stay there again.

No daily room cleaning, you must request additional towels or toiletries.

Location was especially nice. Modern lovely facility! Really enjoyed the pool and pool area!

AC in the room was sometimes loud. Everything else was perfect!

The staff was wonderful - everyone was incredibly polite, caring and helpful! I traveled to NC in August and booked here because they have a pool - it was perfect!

Would have preferred something other than Starbucks.