We liked the staff, from front desk, to casino , to the bartenders and waitress...superb

The fact, at the Glass bar, your customers who are spending a lot of money between rooms and casino, you should be offering them free drinks as most casinos do. The restaurant Lucky 8 needs an overhaul. Not on food, that is amazingly delicious, but on how it is run. A whole room next door that can probably fit 25-30 people is not utilized. If it was, your host wouldn't be running around like a nut, and calling customers when their table is ready, that is insane. This keeps him from helping the waitresses and the restaurant itself. There isn't enough nightly entertainment, other bars or restaurants

Taylor from the front desk was great. She greeted us each time super pleasant and made checkin quick and easy. Our highlight would have been the heated pool however the temperature was no where near warm at all. But the overall pool and bar area is nice and convenient to have. The restaurant Bistecca on site in the casino was amazing. Everything we had was delicious and our service was great too. The buffet for brunch out did my expectations. Alot of options and service was good too.

The pool not being heated was a major disappointment. That would be my only complaint.

We spent the holiday there and had a lovely time. The lobby was beautifully decorated. We had two adjoining rooms one king and a double queen. The rooms are huge! The bathrooms, stunning. I really enjoyed Guy Fiero's restaurant for breakfast, those potatoes (ummm). The pool area was beautiful as well. The casino is not too big and is easily walkable and at least not too busy (I'm not a big gambler). I had a great time speaking to David who knew a lot about the property from before (I visited as a child in the 70's). It was nice and very relaxing. It also not far from the outlets, lol.

There weren't lots of on property events. There were no on property activities like a trivia event, club (only on weekends I was told), ice skating, or something else to keep us on property would have been nice.

Room was okay in the pictures when I booked looks little bit bigger,,couple staff gave us bad attitude, the person who attendes the front desk between the Spa, gym, and pool,, that was in the morning she looks latino maybe And the old lady from the coffee shop downstairs stairs she really was in bad mood,, idk the should get trained much better tour people who stayed there,, other that that everything was good,,,

The bad attitude about the stuff they work there ,, they should be smiling,, should be grateful and happy they have place to work,, idk they should be trained more efficiently to welcome people, to have a good time

Having an indoor outdoor pool option was wonderful. The room and overall cleanliness of the property was great. Excellent food options at the hotel. Close enough to enough places to have experiences away from the hotel. Excellent food and beverages available poolside. But if a CLEAN and COMFORTABLE stay is what your looking for this hotel delivers. Staff were very friendly and helpful.

I would of liked that the pool hours were longer. A late or early swim would be nice. Perhaps 8am to 10pm. I didn't eat at the buffet but was told it needed lots work. Nothing else was anything that we didn't like.

The room, pool and spa were clean and excellent. The casino was great! The restaurants were excellent! The staff were courteous and helpful. Richard Marx concert was excellent! Piza was excellent at restaurant. Ashley at the spa was awesome!

There is one major problem. The lobby had a smokey smell drifting down from the casino. I understand catering to cigarette smokers as they probably make up the majority of your clientele. But non-smokers are suffering from that obnoxious, unhealthy smoke. It is my only complaint.

The property is beautiful and scenic. I like the valet and bell hop service. I enjoyed the adult only rule. The staff is so helpful and polite.

It would be nice if the maid service was done earlier in the day. We had gone out exploring for several hours and returned around 1:45. I noticed the maid was in the room next to ours cleaning, so I assumed she would be wanting to do ours next, so I left and went down to the coffee shop and returned around 4:00. I could not believe the room had not been cleaned yet. The main thing I needed was clean towels, so I just went to the maids cart and gave her the dirties and she gave me clean ones.

The resort was appealing to our expectations completely from the outside appearance to the interior including the room. We would like to recognize the exceptional room service which we used twice during our stay. Our brief contact with the staff including housekeeping was again "as we expected it to be". Overall great customer service and a great value for our money and our time.

We came on 3/16/25 to celebrate our wedding anniversary, we may want to visit in the Spring/summer to enjoy the outside grounds areas.

I loved most things about Mount Airy Resort & Casino. The rooms were very clean & modern. The pool / pool area was great. The food in the pool area was the best food of all the restaurants. The pool staff & cook were pleasant & happy to cook & serve us. The majority of the staff were very friendly, welcoming, and helpful.

The front desk person at the spa could use an attitude adjustment. She has zero personality and was borderline rude. Same goes for the female that was in charge of valet when we checked out. She was rude both to the valet workers & patrons. There was no Starbucks in the resort as advertised which was a bummer because all 9 of us are coffee drinkers.

Our King Suite was excellent. Two room suites is necessary for me and my wife. I awaken 3 to 4 times a night so after awakening the first time I went to the other room and used the fold out couch to not disturb my wife. LOVED the indoor-outdoor pool. It was amazingly clean and comfortable. The staff was so very helpful. We will definitely, God willing, be back for some more happiness:)

The only thing I can think of for this section is our room was in the back of the hotel. The only view was the top of the rear roof. Which had the air conditioning units. We would have enjoyed a look at the beautiful mountains upon awakening.