The hotel and room were terrific! Great location if you are looking to stay downtown Norfolk although it's several blocks from the waterfront.

I booked on booking.com and was not told there was a non-refundable pet fee. When checking in, I was charged an additional $100 for two 10lb dogs (NOT OKAY). However, the hotel staff was willing to refund the pet fee happily when asked. In addition, the cost of the hotel was $291 with service fees etc., but when my husband checked the mil price he normally gets it was under $200 for the night.

The lobby was very inviting and the staff was friendly and courteous. The buffet breakfast was adequate but I'm not sure it was worth the additional cost.

Our room was spacious but the carpet was dated. The sofa and chairs were all too low to the ground which made it difficult to get up and down from them. The cushions of the sofa sunk down into the frame so it was not very comfortable. My chief complaint was the description of its location. A fifteen minute walk to the waterfront was not what we were expecting after reading the description of its location online. We thought we would be a block or two away at the most. The bathroom floor was treacherous after using the shower. There was nothing to prevent water from pooling on the floor which in turn made it very slippery.

Best staff I have encountered in a long time! Very friendly and accommodating when asked for assistance, and will definitely stay here again if I am in the Norfolk area.

The first room we were assigned had some air conditioning issues and we needed to be reassigned to a different (but better) room. Only one elevator was operating which made traveling within the hotel difficult.

The location was very convenient for the museums and restaurants. The parking garage was easy to access and inexpensive. Norfolk is a lovely, clean and safe city to visit.

The pool was surprisingly closed without explanation. the breakfast was fine but the coffee at the breakfast and in the rooms was very poor in caliber and we are coffee drinkers. also, the sofa needed to be replaced..it was unusable.

Breakfast was fresh and the area was clean. The room was spacious and the front desk clerk was kind. She helped tremendously when there was a small hiccup in our room. The GM even called the following day and apologized.

While everything was clean the cleaning crew accidentally missed cleaning under the sink in our room. This was dealt with immediately by the front desk staff who was appalled, but took care of it.

Staff was super nice & helpful! The beds were comfortable! Room was very clean minus the smell but the rest of the hotel smelled amazing! The lobby is beautiful and smells/looks very clean at all times!

Room smelled like cigarettes! Lots of things didn't work in our room..lights, the water temperature got cold quickly, the TV didn't work.

Awesome and helpful front desk. Great variety at the continental breakfast. Sizable rooms and amazing showers!!!

Had an amazing stay only wish the cleaning staff would have came around more.

This is the best hotel I have stayed at the room was nice size. I had no complaints about my music. The staff was very friendly. And best part the breakfast was very good. I highly recommend staying at this hotel. Thank you for allowing me to enjoy my birthday.

i liked the good customer service, everything was clean, i liked how i walked in my room and it smelt so FRESH♥️

no one answers the phones at the front desk, the sofa bed had no type of cushion felt like i slept in a deep hole.

Location was ideal for Norfolk walkabout. Lulu was superb! Outstanding customer service.

There was no way to deflect cold air from vent above bed. There were signs of facility aging - significant dings on frig, etc.