Cresta Sprayview was our first booking in our African holiday . I arranged the transfers to our hotel by booking from  overseas, emailing the tour desk of the hotel.   They arranged for a  very efficient driver called  Charity  to be at the airport . This efficiency continued throughout our 4 day stay . The free shuttle bus left the hotel on the hour and  dropped the hotel guests at a few designated spots in the town area and  at the falls . They also made arrangements to collect us from where they dropped us and all our collections worked  out well ,,even collecting  us from Victoria Falls Hotel . The activities desk organises cruises, tours of the falls , helicopters and Boma, a drum presentation at a nearby resort. We organised taxis to Baines and the Look Out cafe,  two prominent restaurants along the Zambezi by booking Charity as a driver.  The meals at the hotel are simple but well presented. There is for lovers of coffee a coffee machine for expresso style coffee. The pool is an exceptional size and well used. We were warned about leaving windows open due to monkeys but we could not have kept the windows  open as neither the door or windows had insect screens. It would have been nice to have more fresh air instead of the air conditioner all the time. A minor point in an  otherwise very well run hotel/motel  . Insect repellent is included amongst the toiletries .which was useful walking around in the evening and breakfast in the morning . I'm very pleased we booked Cresta ,very good value for money and it felt very secure. I can heartily recommend this hotel .

No screens on windows

Nice rooms with mosquito nets over the bed. The staff were extremely friendly & helpful. I ate in the restaurant twice in the evening, the food was very nice. I had beer and wine with my meal & at the bar. Both the restaurant staff & barman were very nice. Quick service. The shuttle bus was excellent, I used it to get to the bridge to walk into Zambia & the driver gave me all the information I needed, took me past the normal drop off area directly to the bridge entrance & was very clear on the pickup location.

The hot water took a very long time to come through into the room.

The best part was the staff who were forever pleasant and helpful. The location is easily accessible too. Mostly high, with a low (the shuttle experience). You have lovely staff members like Blessing, Busi, et al, cleaners, security, everyone at reception, everyone who helped in the canteen and dining area, and everyone there (Unfortunately I can't name them all). They are so pleasant and have good customer care skills. Keep it up!

The shuttle experience was such a let down. The time we wanted to go to the falls, the driver was late because he had gone to collect someone at the airport. It was not communicated. Furthermore, it was dissapointing to figure out (I am assuming) that the same shuttle that takes clientele to the falls is the same that takes clientele from the airport. The shuttle never pitched to pick us up from the falls. We waited at 13:10 and 14:10 up until we had to take a taxi back. This was a low for me regarding the whole experience.

Excellence location, enjoyed the pool and sitting around the pool. Beds were very comfortable. Service was excellent. Hotel shuttle is a great service. It will basically drop you or pick you up anywhere around the main town area between the hotel and the falls, with the option to go additional destinations with additional fee. We took the shuttle to the airport for $30

As other reviews state, it could use an update. But then the rates would be more. So we were perfectly happy with the accommodations and the price. It’s a great deal. The food was fair, but a bit expensive relative to the quality.

They accommodated our early check in and made sure that my kids were moved to a connecting room. Nyoni at reception was exceptional and helpful and made all this possible. The security Jabulani Phiri that helped us with our bags was very friendly as well and forthcoming with suggestions of what to do in Vic Falls. The breakfast spread was worth every dime.. Heard there was loadshedding in the area but we never felt it as we had hot water, lighting at all times.

Nothing at all!

Pool was very lovely and well maintained

The room I requested was not available upon arrival,and I was given the keys to a room with a Double bed instead of two separate single beds as requested. The staff tried to resolve this by asking me to take apart the bed and to change the sheets to my liking. After a bit of back and forth, I was given a room upgrade that would accommodate my request for two separate beds.

Staff is very friendly and helpful. Room is very comfortable and clean. Restaurant good layout and nice view over the pool. Pool was always clean. Free shuttle to town or the falls was great. Driver very helpful with tips. Activities help desk is a big plus for this hotel. Always there to help.

Gardens need a bit attention. But were clean and neat.

All the staff is very gentle and always ready to help you. They can arrange activities, taxis and other things for you. Breakfast and restaurant are good. Very useful, a complimentary water disposal. Last but not least, beds are very comfortable.

The entire hotel will need a little renovation, there are small things that can be improved.

This was my third (or is my fourth?) stay at the Cresta so enough said? The staff are lovely the room comfortable,breakfast substantial but dinner service takes a while. The dinner menu becomes a little boring but that could be the result of eating in every night for 5 or 6 nights . The musical entertainment during dinner is, as always, just beautiful with the flamboyant singers giving their all .

Just the long wait to receive a meal.

Good location, good food, friendly and professional staff and the rooms were kept clean. I also loved that the WiFi was very good, no glitches at all. And they had mango trees and it was mango season, I love mangoes, so need I say more :)

At times the kitchen staff were not ready with breakfast and had to wait a couple of times and ask for spoons and so on. The kitchen needs to improve, especially breakfast service.