Dinner took a long time to arrive Staff members were rude in the bar I ordered a cocktail and it took 25 minutes to arrive and the bar man was rude he said Nothing unusual for it to to take this long after I realised it was actually 45 minutes to arrive waiter he said yeah and you will wait for another 15 minutes and didn’t even bother making it on the spot after 1 hour and 20 minute wait I had to complain again and it finally arrived Dumpling and pizza section poor customer service and food presentation to pay $26 to get raw dumpling no sauce nothing and spring rolls with nothing on the side no sauce. Then when I wanted to order chicken wings they had no more chicken wings and coffee was only half full so the restaurant staff members were a disappointment. Seafood was exceptional The apartment was amazing breathtaking views and the staff members were excellent and very friendly and helpful

The restaurant and poor customer service Please look above for details

The hotel is in an excellent and picturesque location with stunning views and 25m from the beach. Only a short drive from Sydney too which was a bonus. The restaurant serves an excellent breakfast and the bed was so comfy I wanted to take it home. We had lovely walks along the beach and the local restaurants were great too - check out the South Sailor

I just felt it was a little over priced for what it was. $1K a night for a 2bed is a little too much and next time I'll Air BnB. We also had no beach towels as they ran out so we were given white bathroom towels which for the beach is very glary and too small. The Pool is too small for the numbers and it was a human soup so we didn't swim. The Pub was awesome for breakfast but the dinner menu was just ok and should be better. The dumplings were forgotten so after we finally received them they were flavourless and dry - should have listened to the message from the gods and cancelled them. Seriously though - how hard is it to make a tasty dumpling - these looked like microwaved supermarket dumplings.

We booked two one bedroom apartments for family staying to attend a function at Headlands. The friendly, helpful staff at reception ensured an excellent first impression. Secure parking and access to our room was very good. Our apartment was attractive and comfortable, the bed especially so. It was quiet, being on the western side, we didn't book seaviews but did enjoy our view through the pine trees towards the escarpment. We loved the wide balcony with outdoor furniture. The apartment provided all we needed, although I would have like a better supply of pots, pans and microwave containers. Our children enjoyed the pool and close access to the beach. The views from the bistro/lounge areas are beautiful.

Minor considerations: It is expensive so considering the price I would have expected better towels. Pots and pans for the stove are very limited and there are no containers suitable for the microwave. Our room was "serviced" but tea bags etc not replenished. Our group of 30+ was underwhelmed by the quality of food served at lunch in the bistro.

The view was excellent, the location perfect and the size of the North East Penthouse was fabulous. The beds were comfortable. The receptionist who checked us in on Friday afternoon was lovely and friendly and so was Gemma from the restaurant. We also loved the pool and the surrounding area, including the lounges at the Bar at the southern end of the building.

The penthouse could do with a good steaming clean of the lounge and carpet to remove the stains. The outdoor sunbeds needed replacing and 2 more sunbeds needed to be added to accommodate for 4 people who would most likely stay. The spare room only had 2 coat hangers. There was only 1 bathroom to accommodate for 4 people, which is unusual for such a large penthouse. Happy Hour was confusing with 2 different time frames. Most of the staff seemed new and inexperienced and the Cocktails didn't seem to taste like their description. We also ordered takeaway food to have in the Penthouse on Friday night but my hamburger at $29 was raw. I had to cook it in the microwave.

Everything was found to be as advertised, a lovely very room, excellent mealsm fantasticlocation. We found only one technical problem with aire pressure betqween the room and the foyer, this differential of air pressure caused a significant high pitched banshee like sound that appeared to be related to varying wind speed during the night. We spke to management about this matter and confirmed that they were aware of the nature and probable cause and were working to implement solutions. Otherwise five stars for room, service facilitis, location and culinary excellence. Our 60 years of marrige and we enjoyed every minute of our stay, excluding the aire presure problem.

There was nothingh to complain about excluding the previously mentioned air pressure problem, that could be resolved by replacing leaking door seals.

We loved the hotel's location perched on the cliff with spectacular views from our verandah. The sea view room and it's balcony was spacious. The room had a well contained kitchenette with beautiful appliances, and decent sized bathroom. The bed was comfortable, and the shower was good. The bar and restaurant were easy to access and a short walk away. The views from the restaurant and outside deck were spectacular. Hearing the surf breaking from the beach below was great too.

A very little negative was the dust on the salt and pepper shakers. It was obvious they hadn't been cleaned or used in a while.

Room and location were amazing. Beds were soo comfy, slept like a baby. Outdoor area was nice as you can close the doors and still take the beautiful views of the ocean.

Needs a slight update as it hasn't been painted for years. If you are paying a premium you expect it to be premium. We went for our anniversary, and all we got was a welcome card after we were in our room 3 hours later. Even though we booked this 2 months ago and mentioned this in our comments. Could have brought a small fruit platter or a % off breakfast.

The staff were all lovely and helpful. The view was phenomenal! The apartment was very spacious. We were there for a wedding and it was great to have everything there that we needed, especially with my 2yo. We had multiple meals in the bistro.

We were keen to have the doors open overnight to hear the ocean but there was noise from the bistro/bar. Weighing up the convenience and location, it wasn’t a deal breaker, I’d happily stay there again.

Amazing location, upgraded to a room with a beach view and it was definitely worth it. Could have stayed here for days. Cafes & restaurants within a short walk.

On site restaurant was average. We went to the bar for a drink at happy hour and by the time the barman had put the order through we missed the cut off time by 1 minute so had to pay full price.

We stayed in a one bedroom apartment overlooking the beach. Our apartment was beautifully appointed with full kitchen and fully equipped. Huge balcony with cafe stools to enjoy the view and outdoor dining setting. Bed was wonderfully comfortable and the bathroom was large with a rain shower and separate toilet. It was also great to have the Headlands hotel next door and food was lovely with a stunning view.

Nothing to not like