I loved the premise was all clean and tidy, bed was comfy, easy to get a parking spot, staff very welcoming.

That when booked selected breakfast included but than get told does not include child breakfast so than had to pay for breakfast for child maybe when select breakfast included you should include a kids voucher for a kids breakfast. Also would be better if could of had breakfast included but order from room instead we had to get up go order than back to room to wait for delivery. Next time I would select to not have breakfast included as not really worth it. Better off just ordering self through the qr code.

The comfiest bed I've ever slept in! Simple but modern, well appointed room.

I had a challenge checking in as I did not have my physical credit or debit cards with me and the staff required to sight my physical card, even though I was paying by using my cards that are on my phone. Even though I opened and showed my bank account online, the staff could not accept that. Fortunately, other friends were staying there as well, and they allowed me to use their card to add to my booking, even though the bond and full payments were both still taken out of my cards. Very strange. Never experienced this before.

Lovely spacious room, beautifully presented and made for comfort. Generous twin beds, a modern chaise longue, a handy table with two chairs ... The bathroom was very clean, with lots of space, large basin, and shelves, lux shower and all the towels you need. Plus a (small) mini-bar - haven't seen one for ages. It was all so well-appointed: I was surprised by the very pedestrian instant coffee option in the room. Instead I got a coffee from room service, but for a quick cuppa I use coffee bags instead of granulated coffee in sachets. Hotel is near busy roads but traffic noise was unremarkable. A fantastic place for a shortish stay.

Not a drawer in the place. Where is one to store one's undies? And nowhere obvious to place my open suitcase. Also, strange to have the lap pool right next to reception and in full view of restaurant/bar. These are my only quibbles.

Location and proximity to Rouse Hill shops and to Hillsong Church. Less than 10 minutes on the Metro to Norwest Station. Bus stop out front for a quick ride to Rouse Hill Metro. Excellent and spotless rooms. Comfortable beds. Quiet rooms. Excellent and professional cleaning staff. OMG! I ordered my dinner by the QR Code provided for the Fiddler Restaurant and my Guinness Pie and veg arrived in 8 minutes! 😃 Can’t wait to have a swim in the pool this summer when I stay again.

Nothing I didn’t like. (Wish there was a bus stop directly across the road coming back from Rouse Hill station maybe?)

Nearly everything was great. Staff excellent, location was perfect for our needs, great restaurant next door. Amazing soundproofing of glass considering the room looked out directly at Windsor Road. Room was comfortable, clean and ideal for our overnight stay.

The bed was squishy (memory foam?) and the pillows were huge. We slept poorly with our chin pressed against our chest/ear pressed against our shoulder. Would need to remember to bring our own pillows if we stay there again.

I have stayed at the Mercure Rouse Hill many times and the staff are consistently professional. A major factor is that it is close to the shops and transport and a huge bonus is that the restaurant/room service from The Fiddler is available all day and up to late into the evening. A great bonus for a solo traveller. Which means I am able to have a relaxing late lunch in my room and delivered to my door after checkin at 2:30 pm. The room service is without a doubt extremely prompt and the best! Good menu too!

One thing about the menu. I wish there were a few more healthier options from the vegan/vegetarian selection. Not sure that vegans are fond of deep fried food. :(

The room was amazingly quiet even on the street side. Close to a good restaurant that accepted my nsw seniors card for the main meal, half price. I loved the shower pressure and having a choice of 2 different shower heads. Bath towels are a good size and soft. I like the bathroom tiles,

Couldn't work out the safe to operate. The position of the swimming pool isn't very private from the restaurant patrons. I didn't use it as I would feel like a gold fish in a bowl. The round table in the room wasn't suitable as the edge was ruff and chipped. I had to move the table, around to use.

Location close to bus stop, Metro station and shopping centre. Room was just what I needed for my stay with up-to-date decor and facilities. Nice tall rain shower head in shower recess. Neat coffee making area. ☕️ Exceptional staff who are ready to help out with anything. Clean pool. Nice gym. Efficient and courteous housekeeping staff. The Fiddler Restaurant is also exceptional with service and has quite a good menu. Room service available for all meals. The only day the restaurant is not open throughout the year is Christmas Day. ⭐️⭐️⭐️⭐️⭐️

Just a note that the glass sliding doors in the room are locked; but the air/con is very efficient.

I really enjoyed my stay—the location was convenient, the staff were friendly, and the room was clean and comfortable. The bathroom was spotless, the shower had great pressure, and the bed was very comfortable. I also made use of the gym, which suited my needs perfectly. The facilities were excellent overall, and the breakfast and coffee were exceptional.

I loved the new Fiddler Restaurant next door. I loved the menu and prompt room service. The Mercure was very classy and as a female traveller feel safe and appreciate the 24 hours reception. Please don’t change that! I love the soundproof rooms. Tall rain showerhead Very clean and comfortable The staff were very professional and presented well. WOW! I loved the rooms! Will definitely be staying here regularly in the future. 😃 5 minute walk to the Rouse Hill shops and Rouse Hill Metro Station.

The front of the building on Old Windsor Road did not have any signage that I could see, but of course easy to find on google maps. The front of the building there could do with a clean and a freshen up. It doesn’t reflect the excellent standard of accomodation.