Staff were very welcoming and helpful on arrival and with check-in process . The room was compact but very comfortable for its size. The bed and pillows were very comfortable. The bed is a bit higher than usual, I understand to allow for luggage storage. Handy location to Darling Harbour and light rail nearby. Easy access to restaurants at Darling Harbour or just a short ride on light rail to Star Casino or the city.

Due to reduced mobility I found getting into bed a bit difficult due to the height so a step stool would have been helpful.

Staff on night duty and day duty were both very friendly and helpful. Had a wonderful dinner at the nearby pasta restaurant thanks to the front desk's recommendation. It is located opposite Novotel, and minutes away from the light rail. Room was clean and modern and bed was really comfortable with a high bed frame and amenities were all available. Even though it was a small and compact room, it was really cosy. Had a wonderful stay with Kith and would definitely recommend to others.

To get to the hotel from light rail Convention station, you will have to take the lift up to level 5 of Novotel to get to the street level which leads to Kith Hotel. Unfortunately I was unaware and I dragged my luggage through the 5 storeys of Novotel to get to the street level. Alternatively you can take to Pyrmont Bay and walk a distance to the hotel. Also encountered power failure at the last morning of my stay which affected the whole Pyrmont Bay region. Thankfully water supply was still available and power came back up when it is time to check out. Check out time for the hotel is very early at 10am.

I recently paid for my 18-year-old kids to attend a concert in Sydney, and they had a fantastic experience at The Kith Hotel. The staff went above and beyond to accommodate them, allowing them to check in early and store their bags after checkout so they could enjoy the city without hassle. I'm extremely grateful for the exceptional customer service, particularly from the receptionist I spoke with on the phone, who was very helpful and polite. The hotel's perfect location and outstanding service have earned my loyalty, and I will definitely book with them again for future Sydney trips.

Nothing to dislike

The staff at the hotel were pleasant and accommodating, allowing me to check in by 1pm. The room, though compact, was clean, modern, and had all I needed. The bed was one of the most comfortable I have slept in. Great for a single traveller, for the room I had. Located a forty minute well lit and enjoyable evening stroll to the Opera House, or a quick Uber ride of 15-20 minutes in traffic. Close to streetside coffee vendors and cafes. An enjoyable stay. .

Booking.com offered an upgrade, which I accepted. There was no upgrade. Cost me extra.

It was perfectly compact and yet better equipped than so many more expensive and larger hotels I’ve stayed at in the past! Absolutely everything you need was thought of - hairdryer, coffee/tea, towels, shampoo/conditioner, hangers, iron - it was exactly what I needed for a one-night stay. They were even able to organise a remote check in for me as I was checking in after 11pm and my interaction with the staff in the morning was lovely! The cherry on top was the beautiful location just a 2 minute walk from Darling Harbour. I will definitely keep this place in mind for future.

Room was perfectly sized and good value for money. While I found it initially difficult to find once I had the location its quite conveniently placed to both the area around the ICC and further into Town Hall. The room was very clean. Few amenities but a kettle and WiFi is all the extras I really need. A balcony would have been perfect but the building is what it is.

My only primary issue was that the air-conditioning did not appear adjustable. Unless I missed something it seemed stuck on 24 degrees which I did not find comfortable sometimes but was sort of stuck with because having no windows to open could make the room feel a little stuffy without running the fan/air con.

Great location, great value for money, clean and comfortable. Room facilities such as television is easy to use and good quality, aircon good, door to balcony for fresh air if preferred was pleasant and the room has great lighting and mirrors. Very comfortable bed, I enjoyed a great sleep. Staff were very welcoming. There is a grocery store not far from hotel. I was very comfortable and enjoyed my stay and would definitely return with future trips.

Room was small, but it is jam packed with everything you need. Not a big deal for a night or two, but 5 or more nights and I would want a bit more space.

Booked a double room and a couple of fully accessible rooms for our elderly parents which was great for them having disability bathrooms and ramped entry from street level. Location was handy across the road from The Novotel so we could get breakfast without having to travel too far. Nice little coffee nook next door too. Staff were amazing and went out of their way to provide assistance. Our double room was on the small size but we knew that would be the case when we booked (Small but functional).

Nothing

Location is amazing! Walking distance from most iconic Sydney locations and from great restaurants, bars and cafes + a 24 hour market. Staff is very nice and accommodating!

Rooms are tiny! So we ended up having to pile up our stuff in a corner… it was ok for value though considering it was NYE. Only real thing was the bathroom, door doesn’t lock, and walls are pretty translucent … so make sure to share a room with someone you are comfortable!

Friendly considerate staff who provided first class customer care. Very handy for public transport, Darling Harbour and Hop-on, Hop-off city tour. Super clean and well maintained.

Situation of shower/WC facility made discrete personal toilet functions embarrassingly impossible for those who like to preserve some degree of modesty. However, the use of some on-line music sufficed in masking any brass band style sounds