• Outdoor swimming pool with nice settings and beautiful view, also good service from friendly pool staff. Bath towels, sun lotions and cold lemon water were provided • 24 hours indoor swimming pool is a plus after the outdoor pool closed at 6pm for the bar • Spacious room with good size bathroom • Free bottled water provided daily • All staff were very friendly and helpful • Walking distance to many good restaurants

• Bathroom with only two hooks to hang the towels and nowhere to hang the clothes • Lightning of the hallways and bathroom were a bit too dark • Breakfast with good quality foods and coffees but lack variety

Great location as far as proximity to city and room was big, clean and well laid out. Beds are good quality and while the pillows weren't great there was a pillow menu we could have tried but only stayed the one night.

Controlling the lights is ridiculous - there seems (even according to the room service delivery person) one button to turn all lights on and that's by the door and also opens the blinds automatically. Biggest problem though is it's built right against the freeway and had thought it would be sound proof due to this but no - we were only a level or two above the road level and the sound of the traffic went well into the night and first thing in the morning.

Amazing hotel. Great harbour views, lots of great touches, loved the complimentary drink while waiting to check in. Rooms are beautifully decorated. Amazing but very expensive mini bar. Rooftop heated pool was great. Lots of food options.

What annoyed me though was that after paying $500 for my room? I then had to be charged $200 bond which I won’t be getting back for 28 days. This is never happened to me in my history of staying in hotels. Why not just take my details and charge me any extra so I may have taken?

The property was amazing! Kids had a ball close to everything we need that weekend

The only thing I could see was the lights in the power outlet were very bright throughout the night

Iv been to many hotels but nothing can compare to the W sydney, it has exceeded our expectations in terms of how articulate and beautiful it is. Very clean and you feel the luxurious side to it.

Everything was on point cant wrong anything. Although considering that its a luxury hotel, prices are too high in my opinion but overall happy

Great location. Great building. Enjoyed the Pool.

Staff were lovely and keen but as a new hotel and in soft opening mode, they are still gaining some confidence and traction. Overall a great weekend and great hotel

Service is pretty good, I said it’s my girlfriend’s birthday when checking in and they gave us a champagne as a surprise with the handwritten birthday card.

My stay was amazing, beautiful location super friendly staff, I felt like a VIP Guest. I also enjoyed the free yoga lessons in the morning. The rooftop pool and drinks were spectacular!!!

My $200 refund it's been days

From the moment we arrived at the W, we were greeted with exceptional service that made our stay truly memorable. I can’t thank Grace and the team enough for all the help and hospitality, especially in making my partner's birthday celebration feel extra special. The team went above and beyond right from the start. As soon as I arrived, I was struggling with my balloons in the wind, and the staff out front immediately jumped in to help. They were so friendly, accommodating, and made sure I was all set, their accommodating nature was consistent through out our entire stay. Their attentiveness really stood out and added a personal touch to our experience. The hotel itself was fantastic, with beautiful rooms and a vibrant atmosphere! Overall, we had an amazing time and I truly appreciate all the thoughtful details and the kindness shown by Grace and the entire team. We will definitely be staying at the W again in the future and can’t wait for our next visit!

Great quality modern fit out. Very chic and modern. Great view and location

The staff are not friendly. Can’t tell if they’re not well trained, grumpy or just had a bad day. Friendly greeting was not to be experienced. Sydney might be experiencing a shortage of good hotel staff