Very central, friendly staff, clean, enjoyed the refurbished rooms.

If you are after a couple stay away, best to avoid holiday periods. Packed with families and kids noisily enjoying the pool/ fitness area and running through top levels of hotel.

The location, you can walk to the city and also car park right under the hotel, unlike most hotel we went to always park some other place, which is not handy

The room been clean but there is a spot (toothpaste mark) that has been there since we came and thought they gonna clean them in our first morning, but no it was still there until we checked out, idk if they didnt see it or something, but even you have lots of room cleaner, they all missed the very one spot that i can see it straight away but they didnt? Also the front desk staff quite not friendly looking (most of the time) not smiling and rarely will greet you

I recently stayed at the Mercure Sydney Hotel, and I couldn’t be happier with my experience! Everything about this stay was absolutely wonderful. The room was incredibly spacious, offering plenty of comfort and an amazing view from the 14th floor—such a treat to wake up to! The breakfast was another highlight, with a fantastic variety of fresh and delicious options to start the day right. I also loved the amenities: the gym, pool, and sauna were perfect for unwinding after a busy day, and everything was well-maintained and clean. Another huge advantage is the hotel’s location—it’s just a few minutes’ walk from the train station, making travel and exploring Sydney so convenient. I highly recommend the Mercure Sydney to anyone looking for a comfortable, enjoyable, and hassle-free stay. I’d gladly stay here again in the future!

Nothing

Check-in was made very easy by the amazing hotel staff. Superb breakfast- the wait staff were exceptional, kitchen staff always ensured that the buffet was packed. Great location- within walking distance to the train station, convenience stores, Spice Alley, and a shopping centre. Clean room- very comfortable bed. I also liked the led lights in the bedroom (mirror, and balcony)

I had to step up to get onto the balcony, and also to get into the bathtub/shower. This can be a hazard. The wait for the lifts at breakfast time can take up to 15 mins from the third floor.

Close to Central and China town. It was easy to get everywhere. Good location. A lot of choice of restaurant just cross the street. Staff are very friendly. We didn't get the room we booked for the night but staff was trying to look up for us. My husband and I decided not to worry. Then we received an hour extra for check out. It was really nice from that staff coz we could sleep a bit longer after a long trip from train. The service from staff were very nice. We could left our bags after check out then went for sightseeing with friends before jump back to train. Thank you.

Bathroom was bit moldy. The swimming pool is good but sauna was a bit old and not hot enough, not sure if the sauna is due for maintenance.

We stayed 2 nights in the mercure with our two small children. The location of the hotel is incredibly handy as it is literally a 5 minute walk from central station, and surrounded by multiple convenience stores with on also attached directly to the hotels ground floor which made it easy to get small goods and snacks. The staff at check in were lovely and respectful & our room was ready 2 hrs before check in time. The lobby is often quite busy as this hotel seems to be popular due to its location and affordable pricing. We booked a twin bedroom & while the room was clean and updated with easy to use aircon & colorful LED lighting, the room itself was quite small.. leaving only a small pathway infront on the beds and between the wall & mounted tv. Unfortunately there is no streaming services for the tv, only normal TV. Although the tv does offer the option of chrome cast if you have the app downloaded on your phone. We attempted to connect ours but was unable to detect our rooms tv and kept picking up the tv from a room two doors down. We tried but failed on multiple devices. The hotels facilities were awsome, with a decent sized heated indoor pool on the top floor & sauna. They have a small gym but with limited supplys/machines. Buffet breakfast was also very busy/popular but with good reason. The quality of food was lovely & cooked well. Altho the selection of breakfast foods is not as large as we'd like due to the added specific foods such as fried rice, noodle dishes, congee, vegetables, but it does show the hotel has good diversity. Those types of meals for breakfast is just not our thing. The staff was lovely & respectful to everyone equally. The only real complaint I could make was that the lofts were incredibly slow. And although there was multiple lifts on each floor, it looked as tho only 1 lift was actually moving from floor to floor.

The hotel was located in close proximity to where I needed to be for business and very good access to Central Station for access to the train system. as it was raining I was also able to borrow an umbrella for the days activities which I was very grateful for.

My only concern was that I wanted to change after a full day of work before the 7 hour trip home, and the only place offered for me to open my case, and change was the toilets on the ground floor in the room with the urinals. Really not conducive to a good impression of cleanliness or care in that aspect. No hooks to hang clothes, or table for the case - all on the floor and actually quite smelly. Not a terrific final 10 minutes of my otherwise great stay

Stayed here before, friendly & approachable staff, great location - close to the Light Rail & Central Station. 5 minute walk to Broadway Shopping Centre, 2 minute walk to Haymarket & Chinatown. Off street parking available. Main bus stop out the front also

Wish the parking was a little cheaper ($50 a day, but you get $5/day off if you are an Accor Member), & the rooms had a bit better lighting. We couldn’t really feel the air-con working that well. Will still stay here again though as besides these minor issues it’s a great place to stay.

The breakfast was a lovely buffet. What you would except. The two men at the concerige desk were amazing. No question was too much trouble. It would have been extra helpful if they had suggested the light rail service instead of using the train. I asked them how to get to the station, I wished they had asked me where to was that l wanted to go! The light rail is great as you can see where you are going. That is why l choose to stay in George street. Unfortunately you don’t see any light rail signs when you leave the area, although it is a five minute walk.

They didn’t have a spa.

Everything was great..besides the concierge

The concierge, didn't appreciate how we asked for help from the front staff for our luggage, they said they would notify the concierge that in three minutes our uber would arrive and he was to take the cart with our luggage outside. Just a little over two minites he left to go stand elsewhere watching from afar not caring.. didn't appreciate that at all, rather it was really rude as we couldn't take the cart outside to the taxi due to it having an issue with the wheels so he just stood watching as I unloaded all my luggages in a rush and took them all to the uber, it was a struggle for me doing it all by myself as a physically weak person and this happened at 3:30am when it wasn't at all busy, just him doing nothing.