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8.2

1,548 reviews

Ibis Mackay

Ibis Mackay

Boundary Road East, Mackay, 4740, Australia

Choose dates to view prices

Free parking

Restaurant

Outdoor swimming pool

Business center

Free wifi

Room service

Fitness center

Air conditioning

Ibis Mackay

Welcome to the Ibis Mackay, a delightful 4-star oasis where comfort meets convenience in the heart of Queensland! Located just 1.9mi from the vibrant city center of Mackay, you’ll be perfectly positioned to explore all this charming coastal town has to offer. Starting at an unbeatable price of just $69, you can treat yourself to a delightful stay in a hotel that’s as friendly as it is functional.

Get ready to dive into all the fantastic amenities that the Ibis Mackay has to offer! From relaxing by the outdoor swimming pool to enjoying a delicious meal at the on-site restaurant, you’ll be spoiled for choice. Business travelers can take advantage of the complimentary business center and meeting facilities, while leisure seekers can unwind in the sun on the terrace or kick back in a soundproof room after a fun day out. For families, the kid-friendly buffet and kids' meals (for extra charges) ensure that even the youngest travelers are well taken care of!

Don’t just take our word for it—guests rave about their experiences, with 1,454 glowing reviews highlighting the top-notch service and welcoming atmosphere. Whether you’re planning a romantic getaway or a family adventure, the Ibis Mackay is the ideal destination for all sorts of travelers. Plus, with free parking and WiFi, you can easily connect with the local culture while relaxing in style. Come experience the joy of Mackay at the Ibis!

At Ibis Mackay, dining is a delightful affair! Step into Turbarlence, the on-site restaurant where family-friendly vibes meet modern elegance. Here, you’ll be treated to a menu packed with mouthwatering options that cater to both the young and the young-at-heart. Whether you're refueling after a day exploring Mackay or indulging in a leisurely breakfast, the diverse offerings are sure to please every palate. And let's face it, there’s something undeniably satisfying about digging into a delicious meal just an elevator ride away from your cozy room!

After a hearty meal, the Ibis Mackay invites you to lounge by the heated outdoor swimming pool, an adult-only oasis perfect for soaking up the Queensland sun. Picture yourself with a refreshing cocktail in hand (easy to grab from the bar!), basking on a sunbed while you listen to the gentle lapping of water nearby. The pool area is not just a place to cool off; it’s a tranquil retreat where relaxation reigns supreme. So go ahead, take a dip or simply lounge poolside—either way, you’re in for a delightful escape.

As you plan your Mackay adventure, you’ll appreciate the thoughtful extras that Ibis Mackay provides! From free parking to reliable WiFi, every detail has been carefully arranged to make your stay as smooth as possible. Payment is a breeze, with various options available, including cash and all major credit cards. So whether you’re embarking on a fun-filled family trip or a solo exploration, Ibis Mackay is ready to ensure you have a fabulous time soaking up all the beauty and charm this lovely coastal town has to offer!

Closest airports

Mackay Mo

0.4mi

Great Barrier Reef Airport

58.5mi

Proserpine Airport

62.2mi

Most popular amenities

Free parking

Restaurant

Outdoor swimming pool

Business center

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach chairs/Loungers

Garden view

Elevator

Garden

Upper floors accessible by elevator

Free toiletries

Soundproof

Rooms

Standard King Room in Ibis Mackay

Show 7 photos

King Room

1 King Size Bed

185 sqft

Garden view

City view

Private Bathroom

Flat-screen TV

+

More details

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV, soundproof walls, a tea and coffee maker, a seating area as well as sea views. The unit offers 1 bed.

Superior Twin Room in Ibis Mackay

Show 6 photos

Superior, 2 Twin Beds

2 Twin Beds

185 sqft

Garden view

Private Bathroom

Flat-screen TV

Refrigerator

+

More details

Experience a comfortable stay with a stunning ocean or garden view in our Superior Twin Room, featuring air conditioning, soundproofing, and free toiletries. This 183 sqft room is perfect for 2 adults and 1 child, with twin beds and easy elevator access to upper floors.

Executive Queen Room High Floor in Ibis Mackay

Show 8 photos

Executive, Queen Size, Highfloor

1 Queen Size Bed

185 sqft

Garden view

City view

Private Bathroom

Flat-screen TV

+

More details

Experience luxury and comfort in our Executive Queen Room on a high floor, with a stunning ocean and garden view. Enjoy a soundproof private bathroom, air purifiers, and free toiletries for a relaxing stay.

Standard Queen Room in Ibis Mackay

Show 5 photos

Queen Room

1 Queen Size Bed

185 sqft

Garden view

City view

Private Bathroom

Flat-screen TV

+

More details

This queen room has air conditioning, mini-bar fridge, tea and coffee making facilities, in-room safe, and double glazed windows.

Show 5 photos

Superior, 2 King/Single

2 King Size Beds

185 sqft

Free wifi

Flat-screen TV

Refrigerator

Tea/Coffee maker

+

More details

This twin room has 2 king single beds and air-conditioning.

Disability Accessible Room in Ibis Mackay

Show 4 photos

Accessible Room

1 Queen Size Bed

260 sqft

Private Bathroom

Flat-screen TV

Refrigerator

Air conditioning

x6

+

x3

More details

Accessible

Show 4 photos

Room - 1 Bed, Accessible

260 sqft

Free wifi

Flat-screen TV

Refrigerator

Tea/Coffee maker

+

More details

The double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. This double room features a tea and coffee maker, a wardrobe, TV, as well as wine/champagne for guests. The unit has 1 bed.

Show 3 photos

Superior, Queen Size, Highfloor

1 Queen Size Bed

185 sqft

x4

+

x3

More details

Superior Room 1 Queen Bed High Floor is 183 square feet and includes a queen-size bed 150-154 width.

Show 5 photos

Superior, Twin

Free wifi

Flat-screen TV

Refrigerator

Tea/Coffee maker

+

More details

Superior, Queen Size

1 Queen Size Bed

+

More details

Superior Queen Bed

Executive, Queen Size

1 Queen Size Bed

x4

+

x3

More details

Executive Queen Bed

Standard Room

1 Double Bed

+

More details

Standard

Guest reviews

8.2

1,548 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇦🇺

Jayde

10

February 2025

I was originally booked to stay elsewhere, I had late check in at 9pm and upon arriving there it was terrible and I called around at 10pm at night looking for another place to stay and the ibis answered saying come to them. The staff member Kushal at the ibis Mackay was so calming and helped me work out my reservation as I made a mistake booking 2 rooms by accident. It was clean, quiet, very comfortable bed and I’m just thankful they were 24/7.

There was a slight drip happening in the bathroom from a pipe under the sink though didn’t bother me.

🇦🇺

Deborah

9.1

January 2025

Staff friendly and helpful. The television wasn't working in our room, and the staff member came straight away to rectify the situation. Rooms were clean. I had an early flight on the morning of departure. It is a very convenient location to catch an early flight. Staff catered to our request for rooms close together as we had an elderly family member with us, and we are their carer. It was very much appreciated.

Some of the overhead lights and one bedside light weren't working in the room. It wasn't an issue at the time, but maybe the facility needs to check on things like that when rooms are cleaned. We didn't report it at the time as we were only there for an overnight stay. The restaurant kitchen was undergoing refurbishment at the time of our stay, so the restaurant menu was very limited.

🇬🇧

Carole

9.1

November 2024

Loved this place right on the airport site. Staff very helpful and accommodating. Good spacious room with great bathroom shower water pressure really good. Liked that it had its own iron and ironing board. TV was good loved the selection of free films and tv series. Had a meal in the restaurant and was really good and excellent value for money.

Didn't like the bed moving about and found that the cleanliness could gave been a bit better ie the shower door trim was dirty and dust on the TV unit was really thick although this didn't detract from our stay

🇦🇺

Lilly-howe

8.2

August 2024

The room was lovely. We were happy with the room's facilities and found the bed to be very comfortable. Bathroom facilities were all good. We were happy that the room was very quiet and enjoyed having the blackout curtains.

We went to the restaurant, but found the wait to be quite long. We waited almost an hour for two meals. When they came, I was not happy with my meal and did not end up eating all of it. I would have ordered room service from the room, because I was still hungry, but there was no phone or menu in the room, so it was unclear how we were meant to order room service. My partner and I ended up going to the local IGA to get additional food.

🇦🇺

Leanne

9.1

March 2025

Being situated at the airport, we were expecting a degree of noise from planes landing and taking off. We were pleasantly surprised when in our room, we had zero noise disturbances of any kind. The room we had was small but adequate for our needs. It was presented clean, well appointed, and with a comfortable bed. All in all, we were very happy with our stay, and we would definitely recommend it to others.

🇦🇺

Michael

8.2

June 2024

Good location convenient to catch a flight out of Mackay. Gym was handy.

The air conditioning is an issue in the rooms. My room was set to heat with a temperature of 26.0C. I mentioned this to reception staff and was told nothing could be done about it as the temperature is set centrally. I was able to reset the air conditioner by removing the key card in the room slot and changed it to cooling. This worked well. The staff may need more training on this issue?

🇦🇺

Western

9.1

August 2024

Bed very comfortable, room very spacious and clean, main meal at the restaurant downstairs amazing. We didn't have breaky as had an early flight

I would have liked more space to put toiletry bags and things in the bathroom, no space around the small vanity and no shelving. Plus we weren't told it was a room for disabled which was fine, but would have like to have know it wasn't a normal toilet and shower recess etc

🇦🇺

Brad

9.1

May 2025

Central location, walking distance to the airport terminal, excellent facilities including a nice bar, and excellent, helpful staff helped make our Mackay trip a memorable experience.

Getting to the parking was a bit convoluted and the actual parking spots were in short supply,, but this is how airports are laid out these days

🇦🇺

Chelyce

8.2

July 2023

Very clean and comfy room, all things necessary in the room were working and clean. Room service was quick and efficient and the garlic bread was very tasty! Having had a delayed flight and not getting in until late it was fantastic that they offered a 24/7 room service menu.

The TV unit did look a little unstable and at one point when I pressed the side of the unit accidentally as I walked past I did have to reposition the piece and push it back to where it belonged, not a huge deal, but may be worth checking to see if it needs replacing - I didn't mention to staff at the time as when I got up in the morning I was in a rush and had completely forgotten thanks to the comfy bed!

🇬🇧

Sara

8.2

September 2024

We could leave our hire car and walk to hotel as it was right next door to car hire parking. Such a short walk to departures at Mackay Airport. Ideal. The food was good at the restaurant.

We ordered food at the restaurant and I think they forgot our order. I had to enquire what had happened to our order on two occasions We waited almost an hour. Nothing offered for the inconvenience.

Points of Interest Around Ibis Mackay

Airports

Mackay Mo

0.4mi

Great Barrier Reef Airport

58.5mi

Proserpine Airport

62.2mi

Restaurants

Turbarlence

Cuisines

  • 0

Ambiances

  • Family Friendly
  • Modern

Pools

Location

  • Outdoor

Features

  • Heated

Age restrictions

  • Adults only

Availability

  • All season

Amenities of Ibis Mackay

Free parking

Restaurant

Outdoor swimming pool

Business center

Free wifi

Room service

Fitness center

Air conditioning

Kid-friendly buffet

Bar

Sun deck

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Wheelchair accessible

Beach chairs/Loungers

Garden view

Elevator

Garden

Upper floors accessible by elevator

Free toiletries

Soundproof

Stay rules - Ibis Mackay

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Ibis Mackay

What's the check-in and check-out schedule at Ibis Mackay?

Your reservation at Ibis Mackay includes a check-in time of 02:00 PM and a check-out time of 10:00 AM.

Is free parking available at Ibis Mackay?

Yes, there is free on-site public parking available at the Ibis Mackay hotel, and no reservation is required.

What are the rates at Ibis Mackay?

For stays at Ibis Mackay, prices generally start at $69. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.

What are the room types available at Ibis Mackay?

The hotel offers Superior Twin Rooms, Standard King Rooms, Disability Accessible Rooms, Executive Queen Rooms on the high floor, and Standard Queen Rooms. All rooms are non-smoking and accommodating for either 2 adults and 1 child or 2 adults only, with bed sizes including Twin, King, and Queen. Room sizes range from 183 to 258 sqft.

What is there to do in Ibis Mackay?

Guests at the hotel can enjoy a variety of leisure amenities. They can relax and socialize at the outdoor swimming pool, which is open year-round and heated. Families can also take advantage of the kid-friendly buffet and kids' meals at the restaurant, Turbarlence, which has a family-friendly and modern ambiance. For guests who want to stay active, there is a fitness center available. Additionally, the hotel offers a sun deck and terrace with ocean views, as well as beach chairs/loungers for those who want to soak up the sun. The hotel also provides 24-hour front desk service for convenience. With these amenities, guests can make the most of their time at the Ibis Mackay.

Can guests use a pool at Ibis Mackay?

The hotel offers an outdoor pool which is available all year round. The pool is heated and has an age restriction for adults only.

Does Ibis Mackay feature its own restaurants?

The hotel offers an on-site restaurant called Turbarlence, which provides a family-friendly and modern ambiance. The cuisine type for the restaurant is not specified.

Are both cash and credit cards valid payment options at Ibis Mackay?

Yes, both cash and credit cards are valid payment options at Ibis Mackay. They accept cash as well as various major credit cards including American Express, Diners Club, Mastercard, Visa, JCB, Eftpos, and UnionPay.