Good location

The bed & pillows were very uncomfortable and gave us both bad back aches. The mattresses had a sag in them which felt like you were sinking and the joining of 2 single mattresses had a hump.

Room was good and clean we didn't spend much time in it so size was ok. bed comfortable and shower good.

Parking was not good and expensive for a 24 hour period if you used it. Parking down the street in 3 hour zone is unacceptable. The thing that we were VERY disappointed in was the fact that there were 2 flag poles out the front of the building one flag was the Novatel flag and the other was the aboriginal flag. NO AUSTRALIAN FLAG!!!!!!! So there should be 3 flag poles in our opinion or remove the Novatel Flag or the ABORIGINAL flag - the ABORIGINEES are AUSTRALIANS TOO - or are they a different identity all together - or are we all Aboriginal and entitled to the same rights. This needs to be fixed for us to consider staying again.

Location is right across the road of eastern beach Room was cosy Bed was comfortable Restaurant downstairs ( Tempo ) was enjoyable Food was nice and live music on a Sunday out front was a great touch

The added cost of parking is something you may need to add into your budget, $45.00 a day to park your car side in the weather is a bit steep which anyone can still get access to your car, We had other options which were cheaper but I'm lazy and paid the valet but didn't like doing it 🤪🤪 I'm a light sleeper so the humming of wind through the large sliding doors that faced out to the road was annoying, had to open the doors little to stop the humming, I actually thought it was a street sweeper out on the road but just a sealing issue with the doors Not a major concern, I would stay here again for sure

Location great for walking along the foreshore and jetties. Our room was very comfortable and clean the domestic staff were very friendly. The restaurant - Tempo was very handy for dinner and the waitresses were extremely attentive, friendly and a delight to have serve our dinner. The day of checking out we met the Novotel manager in the lift, lovely gentleman friendly and welcoming.

On booking.com the picture showed overlooking the foreshore. Situated on the third floor, our view (no view) was the next door building our balcony was above a silver roof top. Unfortunately I also paid $50 more off the booking.com site. I will in future double check with the accommodation before thinking booking.com is giving the best price. I have only one complaint upon arrival I did not free welcomed at all. I am an ex-receptionist myself and I was taught meet & greet was so important, a smile, client acknowledgment and eye contact was paramount.

Outstanding location Phenomenal view Comfortable bed Quick and professional room service

Aircon (cooling, heating) blows directly onto bed-unpleasant occasionally Insufficient and inadequate sound insulation (separation) of toilet from the room-sliding door allow for sounds from bathroom to be heard in the room. Insufficient ventilation-if toilet used then smells linger for some time and toilet becomes unpleasant to use. Awkward access to car(valet parking, no direct access to car if you need to take some things left in car), however staff is efficient in fetching the car from parking Unreliable locking mechanism on balcony door (room 622) Peeling paint on balcony wall

Staff were extremely helpful and kind, very professional. They did offer valet parking at the hotel for a fee, which if you're driving would be highly suggested due to the lack of public parking that's not time restrictive. Very close to the peer, which makes a great night walk, in the centre of some gorgeous restaurants and a really great ice cream shop. While it is waterfront, it's a short walk to the beach, so it's in an overall fantastic location. Offers great facilities for guests, the pool is slightly warmed, and the family games room has some really great options - my family spent both nights after adventure all day using the facilities. The rooms are very standard for a hotel and great if you're planning on being out all day. The beds are very comfortable, and the pillows are soft.

I can't really pinpoint anything I didn't like. It would be nice to have a toaster or something in the rooms for easy breakfasts!

I feel the self parking fee is not value as it's off site and expensive, this adds a considerable amount to my stay. (Won't even tell you what i think about the cost of valet parking). I usually park in the street. Shorter walk than the hotel carpark. We have stayed many time as I have a very close friend moved to retirement village in Geelong, and I regularly come visit her. Every time we stay we have buffet breakfast. It's just lovely. Last week we stayed at The Novatel Melbourne, not as good as Geelong in many ways. Looking forward to next time. Thankyou

The location, room, bed and Tempo (the bar downstairs) were great. I would highly recommend a stay here and it was good value for money.

I checked out in the morning but left my luggage with reception. When I came back to collect my luggage, I had to wait in line for close to an hour to get it (the guy before me told me his wait was an actual hour). It seemed like everyone checking in had an issue with their room. Then other people walked in off the street and straight up to reception and got served before those of us who had been waiting in line. It was Christmas Eve and the staff were no doubt stressed but surely management would have known the number of guests checking in that day and staffed accordingly.

The Novotel itself was fantastic. Could not fault service or facilities and location.

The buffet breakfast was a huge let down and waste of money and the staff at Tempo were defensive. If you don't have enough guests just provide them with fresh cooked option. The hashbrowns were rock hard, bacon dry and chewy, all bakery items were dry and stale( I'm sure they were yesterdays) and no one touched the full plate of pancakes the top obe was so dry it had curled up. We asked for fresh hashbrowns twice before they were replaced, which got an eye roll from staff.

Situated in an excellent location so many great eateries and bars a stones throw away Staff are very friendly, our room wasn't ready on time so they gave us a couple of drink vouchers and a Complementary bottle of wine

There was no room service unless you ask for it. Parking is a bit pricey at $40 per day In the Accessibility room the bathroom door is not very private, gap that shows straight to toilet There was no plug for the handbasin