Breakfast selection and service was first class. Location was very good for our purposes with easy access to city centre by bus, taxi or walk along the riverside. The aeroplane bar/restaurant was fantastic. Great food menu and drinks selection. Spa centre was awesome.

We felt the hotel offered everything one could wish. It offers everything needed, with courtesy and quality.

We had a fantastic experience at this hotel. The team was truly wonderful – kind, thoughtful, and went above and beyond to make us feel special. We were celebrating an important occasion, and they made it unforgettable. The breakfast was excellent – very complete, with lots of delicious and varied options. The hotel is beautiful, well maintained, and about a 7-minute drive from the main train station. We also loved the unique restaurant inside an actual airplane – such a fun and memorable experience! I would absolutely stay here again and highly recommend it.

Nothing, everything was great

Room was big, I suspect I got upgraded for complaining before arrival thay I had deliberately booked a room with spa access and found out by chance the spa was closed for 2 months! Hotel really should have informed guests before arrival. That left the basement pool which was big enough to swim in. You can get there by public bus from the train station no 52 Ziegelstrasse direction, HTL Bulme stop and cut though Medcenter Nord building and in 5 minutes, you get to the hotel. There is a big Spa supermarket 5 minutes walk away. There is a Chinese buffer restaurant 5 minutes walk away called "Zum Stern" maximum buffet cost 12.90€. No 40 bus into the centre. 7€ 24 hour ticket buy on bus or on Graz Mobil app. I got my ticket inspected 2 times in one day, don't cheat.

The aircon was wrongly placed in the room which cooled the entrance but not rest of room.

the persenal at this hotel are amazing special sophie if i say her name rigjt she is awsame wonderfull loce to help poeple he apens almost 2 hours to help me out. how ever one thing i came a day early i made a mistake so the receptionist would i whant his en thet 2 days parking insteed of one just to be sure ask for a ticket what you pay for so if sombody made a mistake you can easy fix.

there is a mistake made by paying it confused me like i have to proof one says i dint pay it other say it dint as the perosn dint work atm. when you pay pls get thet in writting for a beter future

Safe parking next to hotel, affordable price. Very nice room, large, looks new, balcony, complimentary coffe, machine and capsules in the room. Bathrobe, slippers available. Really large spa, with many options. But it is mostly non textile, so you have to adapt. Rich breakfast. Good restaurant in the plane with beautiful terrace in front. Smoking lounges next to the reception (bar) at the entrance of hotel and within the spa area.

It would give one mark plus for all together experience. But the brakfast is served only until nine, which is not comfortable enough. In fact, I can not remember any hotel which I visited within the last few decades that was not serving breakfast at least until 9:30 but mostly until 10, which is usual standard.

The hotel was a really unique experience; two actual airplanes on the top of the roof, both having been turned into restaurants that provide a really exceptional atmosphere for having dinner or a drink at the bar. In additon, the two wellness areas, with the kids playground in the lower level and the airplane simulators made this an unforgettable stay for us. Especially the people running the flight simulators were so extraordinary friendly and left my kid with a two-day lasting excitement about having flown an airbus 320 in a real life (!) cockpit. The breakfast buffet was really large, and very convenient (no queues at the coffee machine, despite many people walking around), and really large tables with enough space to feel comfortable.

The hotel can be a bit tricky to reach via public transport (the bus line stops about 200m from the hotel, though), so it is much easier to get there by car. Also, the reception was mainly run by one person, who had to take care of the bar too. Those people were, despite their business and stress, really helpful and friendly, and there was absolutely nothing to complain.

The first class room really nice, spacious, brigh, well furnished, looks brand new. Small balcony with table and chairs, good for smokers. Beds are comfortable. Parking convenient, 12 euro for 24 hours convenient price for me. Brekfast very good. Spa on two floors really large, offers many facilities. Lot of beds and areas to rest. Smoking lounges next to bar in the lobby, and next to cafe in Spa.

Heating in the whole room should be better. In my bathroom the radiator couldn't be switch on, reported to the front desk, but without any result. Brakfast ends at 9. Never in my life I had similar experience in hotels. Bar at the lobby was closed before 9 pm. No place in hotel to order a drink after that. In spa textile and textile free zones are mixed, when you walk arround you are entering from one to another and back, which can be confusing.

The room was clean, and breakfast is worth having included. There are a lot of stuff to try and do, but a lot of them with additional cost.

There are a lot of additional costs even though you are already paying for your stay. Salt room, bathrobe, simulations. Parking is an additional cost, but with some sketchy pricing. It was explained to me that it cost 12e per 24h and you pay only the hours you are parked at the hotel, but even though I was not in the hotel for most of the day because I went to explore city of Gaza, I still paid full 24 hours for parking each day.

The room was big and clean and had a small fridge. The desk was set up with a writing folder equipped with all information and writing pad. I was impressed with a list of restaurants and On-Line food order options given to me by the reception after asking about dinner. Their restaurant was not open when I arrived. I think they have a Monday off policy. Very good breakfast and lunch (open buffet for both).

The bathroom was big, but the shower a bit small. I didn't have time to try out their sauna or pool facilities, but that's due to my working hours.

It is something different and special. The concept, the service, people very warm and helpful. The spa very clean and with everything you need. The breakfast is also very rich and delicious!! What is a plus is that we had a little kitchenette in our room so we can prepare meals if wanted.

The place seems a little old, requires modernization (the exterior and rooms) The food served in the airplane restaurant is modest, not the best. But very big portion!!