The staff were very helpful and friendly. I was a bit nervous as I only speak English however the lady who welcomed us (can’t remember her name) was great and her English was also great. She gave us a map of Ghent and talked us through where we were and how to get to all the main sites. We were in room 6 which was a nice sized room with a little sofa for us to sit on if we didn’t want to sit on the bed. We also had a bit of an entrance hall within our room which was great to leave our case in. Would recommend the hotel to friends and family.

Minor point, only had one towel per person which for someone with long hair was a faff but I’m sure if I had asked for an extra towel they would have provided it, I just wasn’t bothered enough to ask.

We booked a family room for a 2 night stay in Ghent. The staff members were extremely knowledgeable and friendly and provided us with wonderful information about our location and the city. The receptionist was exceptionally accommodating to our family of 4. She took great care to set a special breakfast table for our 2 year old with a high chair and kids cup. The breakfast was wonderful and a perfect start to our day. The rooms were very clean and comfortable, providing ample space for our family to relax after a long day of exploring the city. The location is only a 5 minute walk from the major Ghent tourist sites, making this hotel a perfect place to stay with young children. We thoroughly enjoyed our stay and would absolutely recommend this hotel to anyone visiting Ghent.

Enormous bedroom with terrific amount of storage space. Large bathroom with toiletries. Towels changed every day. Tremendous choice of continental breakfast. Self service. Everything replaced when supplies running low. On arrival suitcases taken upstairs ( 2 floors) for us. In very quiet location but only a few minutes walk into the centre.

Steep stairs meant taking our suitcases down a bit tricky. Although it was great to be able to park our car in their garage, thought 20€ a night was steep.

A winner!!!! The location is excellent: very easy walk to all major sites and restaurants. Hostess was exceptionally kind and helpful! She went above and beyond to assist us. Her restaurant recommendations proved to be excellent. Very good breakfast which included gluten free options. On-site parking was enclosed and safe. Very large room included comfortable seating area and higher grade coffee machine. Will stay here again and recommend to friends.

We were very satisfied with all aspects of this hotel!

Fabulous location-everything in walking distance, but quiet overnight. Room was large and comfortable, and the staff were super friendly and helpful. The parking was very much appreciated! Breakfast buffet also very satisfying. Excellent value for money.

Perhaps a sign on the garage door saying 'Hotel Cathedral Parking' would have helped us to know we were in the right place!

Excellent location, easy walks to all central tourist sites. Optional garage parking was good for us as we were touring. Friendly, helpful staff, good breakfast.

Driving to and from the hotel was very difficult with much redevelopment in progress and diversions made it confusing - even with sat nav. Also now low emissions zone in force - ensure you register your car online beforehand (it's free, even for visitors from the UK like us) - also valid for Antwerp (but not Brussels).

The hotel was a good value. The best aspect of our stay was the delightful Pam who was the assistant manager and who was warm and friendly. She went out of her way to make our stay enjoyable. She was the only staff member there while we were guests and she did a fantastic job. So glad we could pay for onsite parking.

The ambience of the hotel is lacking. It is not very inviting thought the room was clean and the breakfast very good. The outside of the hotel is not very appealing.

Room was spacious, fully furnished and quiet. Bed was comfortable. Bathroom was large as well. Breakfast was nice, enough to fill a stomach and tasty. Airco was there as well.

Heating didn't work (central one) but I used airco. In the morning in bathroom (sink) there was no warm water and heating didn't work, so it was quite cold.

The position is great!!! Just few steps from the city centre, yet very easy to reach by car from the highways. Huge breakfast with everything you love, sweet and salted, fresh and yummy! We were in a family room, with a small kitchen, 2 wide rooms with a beautiful light, 2 bathrooms, everything shiny and clean and fresh...i wish my home was so tidy! There was a great fridge with beers at the entrance, such a flemish warm welcome!!!! We had a car and we were offered to park it in the garage that was great becouse parking places are aways busy in Gent!

The pillows are too soft. The don't have elevator so think about it if you have big trolley or you cannot do stairs, but it is only 2 floors!

Lovely helpful staff. Breakfast was great. Room was clean. Great locations for transport to and from stations and walking distance to all sights. Ghent is a lovely city.

Could turn tv on but not change channels. Aircon went off overnight and couldn’t turn on again (started up on its own in the morning, maybe a timer?) couldn’t get coffee machine in room to work. All of these things seemed like they should be easy enough, Only minor issues and likely user error/ lost in translation, but detracted from stay.