All the staff of the hotel are smiling and welcoming us warmly and providing all the services for us to have a beautiful stay, a beautiful and clean hotel, the breakfast buffet is delicious and varied, the best hotel in Sarajevo, I thank all those in charge of it and I hope to return to it on my next trips to Bosnia

Large comfortable rooms with plenty of space. Able to use the pool and gym at Terme next door. Nice patio, peaceful and quiet.

The rooms are way too hot and have no AC. They need to have a way of cooling them down. My room didn’t have a shower.

I liked the position of the hotel, in the park, room is very nice and big as well as the bathroom, the bed is comfy, the pool is small but very nice, the saunas are also very good. The people, stuff at the reception and in the restaurant are polite, talkative and willing to help

Unfortunately there was not buffet breakfast and we were looking forward that and expecting that.

Central location, nice bedroom, comfortable beds, private parking, separate male & female swimming pools available.

Did not meet our expectations of a 5 star property. Missing amenities/not available when asked for. Complimentary drinking water is only available upon arrival and would not be provided when asked for the following days. Was told an ironing board is not available and would only get an iron if other guests returned theirs. Calling reception multiple times with no answer. Breakfast was average.

Every thing about the hotel. Staff was very helpful and professional. Hotel was exactly what it described. Spacious rooms. Very clean and spotless.For booking.com they arranged a free airport shuttle for pick up from the airport.Surrounding was very ecofriendly. I tried meals from Hotel restaurant and food was very tasty.I willI defenitely recommend Hotel Austria and Bosna to any tourist. I think tourist should not be prejudicial about Bosnia and Herzegovina visit without any fear. Beautiful Country nothing to be afraid of.

The breakfast buffet they had the same menu everyday but we had a greater variety to choose from so I think it was OK. Plenty of food to select from. I am a person who is against waisting food so it didn't affect me.

Nice, peaceful location close to nature. Beautiful garden. Decent breakfast and friendly staff.

The room was not spotless. There was human hair on the bathroom floor and the tiles were a bit mouldy and broken in some places

-The location -clean room -spacious room

No luggage service -no hot water - Preakfast is not a 5-star-preakfast !

Perfect location, kind and professional operating team, rooms are big comfortable with nice view, totally recommend

All good

The facilities are excellent and the reception staff are friendly especially (Amar and Dino) as well as a girl whose name I do not remember and also the cleaning staff

The hotel restaurant is very bad, not up to one star, and most of the time we had breakfast outside the hotel.

Beautiful hotel with phenomenal service, everyone made an effort to enhance our stay. We highly recommend the hotel also because of the peaceful surroundings it's located in.