-Location was great, 10 mins walk from all the best Mehanas in the Old Town - Pool, sauna, steam room etc were all excellent - Decent breakfast - Open fires

Not much. Hotel is slightly dated but gives it character.

Great location, close to the attractions and in walking distance to ski gondola. Pool and the spa's are nice and offer space for plenty of peoples. Garage parking was also a nice plus given the very cold temperatures. The staff is very friendly and always looking to help. Very large rooms

Garage height is very low - if you're driving a SUV, all ski rack should be unloaded prior to get in. Very limited English command of the staff makes the communication difficult but they are really trying to please you. Breakfast options and quality (at least to warm the plates, else all your eggs are arriving frozen) must be improved. Bath in the Junior suite was pretty tight and, with a walk in shower, is hard to avoid making a lake in bathroom

Great location, the rooms are spacious, the staff are friendly and helpful

Nice location, good breakfast and a spa!

Many things in Bulgaria are difficult to understand for an outsider. E.g. why the furnitures are placed so that the wardrobes can’t be opened. It could be because the wardrobes missed shelves of course? No hanger in the entrance hall.

The hotle located at the central of the town. The room is big enough and clean , included balcony with beautiful view of the mountain. Breakfast tasty . I would recommand :)

Friendly staff, clean room, great pool and sauna, close to the town and storage for ski bits. Really good breakfast included

Very clean and cozy place to stay, close to the lift. The staff was very warm and friendly. The breakfast was also great

good location- central but peaceful- lovely pool and sauna. nice staff, big rooms and comfy beds. very clean everywhere and the communal spaces were comfortable and welcoming

very small bathrooms and no chests of drawers in the bedrooms (but there was plenty of hanging space)

so central, so comfortable and warm, helpful staff, excellent facilities

can’t turn off heat we had to keep a window open. but otherwise excellent

Excellent staff, a bit outdated but clean amd comfortable.