The family hotel really did exceed expectations. Location was incredible as less than a 10 minute walk to the gondola and 5 minutes to the high street. Lots of restaurant options nearby and old town just over a 10 minute walk. In a very quiet area so no street noise at all. The hosts were amazing and offered a generous breakfast before 7:30 so we could be out skiing. Room was large with plenty of space for a weeks stay and the small fridge was helpful. They gave many small touches to make the stay extra special. They have a room for ski storage which could help if not storing ski's at the local rental. Great value hotel given the location

The rooms are a little dated but this doesnt impact the stay and comfort and it did make us feel we were staying in a family home.

The couple who run the hotel are so welcoming and generous. Maria Ana was very accommodating with our breakfast requests and we always started the day full. The hotel is a 5-minute walk from where we hired our equipment and then it was a 2-min walk to the gondola. The room was big and spacious with a decent-sized fridge. They organised our airport transfers for us and everything was very well communicated and punctual. We would return without a doubt.

Some people might find the beds too soft.

The hotel's location is superb! Situated near the gondola lift, vibrant pubs, and excellent restaurants, convenience is at your doorstep. Our room was simple but impeccably cleaned and tidied daily, with fresh towels provided without even needing to request them. One delightful morning, the owner treated us to freshly made pancakes, adding a delightful twist to our breakfast experience. Notably, the couple who own the hotel were incredibly warm and hospitable. Very pleased with our stay :)

One word- excellent customer service

Location is definitely the biggest advantage of the property. The host Marina is very kind and friendly, she met our needs for everything we asked and was available at any time.

Mattresses on beds were a bit uncomoftable. The shower drain was a little clogged.

Just a fantastic hotel with large warm rooms, comfy beds, and powerful showers. They had great ski storage too! The hosts were lovely and super helpful, they really made our trip special! Breakfast was great and filling before a long day of skiing. Usually consisting of some kind of eggs (scrambled/omelette/fried), some cheese, toast, ham, cucumber, jam, and a sweat treat (cake/pastry). Really hit the spot and kept us going. They were able to accommodate veggies too!

The location is great, 5 min to the main street with lots of restaurants and 8-10 min (max) to the gondola. The family who runs the hotel is really nice and helpful. The rooms maybe a little outdated but everything is clean and warm and comfortable. Also every morning we had a rich breakfast.

Mariana is an incredible host she is very knowledgeable and kind. . The location was very good 👍 just off the main street of Bansko. The breakfast was very good and even customizable, freshly prepared. Unlike most Bulgaria the coffee was great.

The home was poorly lightened. We ran into some difficulty with getting a good temperature in the shower.

Amazing place to stay at Bansko, cozy home: - Spacious room, good shower, very warm, radiators working, comfy bed, clean, nice towels, good WiFi - Walking to the ski lift is 10mins, many restaurants are around, but the place is very quiet - Breakfasts are tasty - Hosts are amazing, Mariana is a very friendly and welcoming person. We arrived at 5 am but she was awake and met us.

All was great

staff were very very friendly and helpfull, everything was super clean, location was great. thank you for the hospitality!

the beds were a litlle bit uncomfortable.