The location was excellent and very peaceful. The hotel offered plenty of amenities that we enjoyed, and there was ample parking nearby. The breakfast was also outstanding.

The dinner was not as good as the breakfast and did not include any beverages, not even water. Additionally, the coffee capsules in the room were apparently for sale rather than complimentary, which is unusual for most hotels.

The atmosphere is pleasant and calm, and the staff is extremely attentive, friendly, and handles all our needs excellently. The pools are warm, clean, and well-maintained, which made our time there even more enjoyable. Additionally, there are plenty of parking spaces, which is a great convenience for guests with cars. Although the location is a bit far from the village center, this wasn’t an issue for us, as the complex offers everything needed for a complete and relaxing stay. We had a wonderful time with my daughter, and we definitely plan to return here again soon.

I find it incomprehensible how a hotel like this can charge a service fee in the main restaurant. If this fee were included in the price and the customer paid the final price, it wouldn't leave such a negative impression. I haven’t seen this type of fee since the 1990s. As for the food in the restaurant, I expected more. I can’t say I was impressed. Breakfast is OK, but dinner definitely lacks variety. It’s the first time I’ve seen a hotel that focuses more on fried food rather than baked, as well as on stews for dinner. Lunch is paid separately, but there were no issues with it. We enjoyed what we had for lunch.

Dinner and breakfast were great on food choices. Comfortable bed, and if you want a massage it's better if you book it in advance.

Breakfast is done at 10.30 which means they start taking the food away at 10.20, also you will need to buy ALL drinks for dinner we couldn't even find water, not a good impression. The capsule coffee in the room is also need to be paid for another bad impression. In hotel like this coffee should be complimenatry

Beautiful mineral water and amazing facilities. From the sauna to salt and ice rooms. The Hamman is fantastic. Everything was really nice and super relaxing.

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Stuff reacts fast once guest complained

Smoking is allowed inside the hotel (so called terrace ) and around outside pool which is not acceptable. Hotel must do better to make it smoke free.

-great outdoor pool with beautiful mountain view. Massive reason why we are choosing this hotel over and over again. -food was pretty ok -spa is very good -receptionists were polite and also the ladies working in lunch buffet are doing a great job. Same for the people around the pool and spa area.

-service in the restaurant was not good. Waiters seemed not to notice us at all. We had to cry for attention. First day we couldn't order even water even though we were one of the first who went for dinner. They seemed to pay more attention to the tables near the windows. I would appreciate if next time waiters come to ask if we need to order something in stead the other way around. -I didn't like the fact that 7 percents tip for service was mandatory for whatever you order during the dinner buffet. With the mentioned level of service I don't find this ok. I would personally prefer to pay elevated price of drinks in stead to be forced to pay for a service. I'm not quite sure if this is even legal in Bulgaria...

I recently stayed at the hotel and it was an absolutely delightful experience! We were greeted with warm smiles and very professional service. The spa facilities are top-notch, offering rejuvenating atmosphere. The treatments are relaxing and enjoyable. The rooms are comfortable and spacious. And the restaurant offers a variety of organic and very tasty dishes. We would love to come back!

The rooms might have been comfortable but need some renovation and slightly modern touch. Parking is a bit of a pain, and could be improved. And the area around the swimming pool is VERY slippery, so walking around especially with kids, wasn't really nice.

Everything was great, the hotel, SPA, close to Bansko city and the ski center, the mini van that take you to skiing, the room, especialy the food, brekfast and diner was the best I have tried so far in Bulgaria.

Little too noisy and crowded. The termal pool was full with small kids and babies and because there are many family with kids, the hotel should have kids pool. Also should have normal pool with standard temperature and water for swimming because this termal pool is not for long stay in it.

Facilities, comfort and the whole concept

Outdated infrastructure , Roads towards the property can be improved Too much Nationalism from the local staff and especially the institutions almost aggressive towards foreigners. Simply STOP telling people around “how great nation are you” !!! People pay big money to relax not to hear about Musaka, Baclava, Banitza…. are Bulgarian, only make sure the food is edible. But generally your hotel is well managed with big potential. Definitely will visit again if you free yourself from hatred towards Turks, Macedonians, Albanians as it’s visible everywhere no need of that it 21 st Century.

The spa and the pools :)the food was good as well

The kids indoor play room put each night from 20 till 22 movie. We wanted the kid to play but they put the movie and the room was dark. Parents want play area not because they want their kids to watch all night long movie :(