Very clean and d perfect location

Most of the staff were wonderful but we encountered one in particular at the front desk who was quite rude and not willing to assist or accommodate. We were traveling with children with anxiety issues and wanted to be on a lower floor and access the stairs to make their stay comfortable. It was a simple request that she was totally unwilling to help with. We ended up having to get the manager involved. It was unnecessary and frustrating.

Everything was excellent. The location and the amenities were right close by. My grand daughter and I were here for the 'Korn' concert and the location was a quick 5 minute walk. It was nice to come back and relax without having a long journey after the concert. The view was OK, the hot tub was nice, and the included breakfast meals were GREAT!! I loved the waffles and enjoyed them daily on our stay there. 5 out of 5 stars!!!

All of the construction going on around the hotel. Lots of detours and road closures for anyone driving in and out of the hotel area.

I had a wonderful stay! The staff were incredibly friendly, helpful, and professional, making me feel right at home. My room was clean, quiet, and offered a fantastic view of the stadium. Breakfast was decent, providing a good start to the day. I also enjoyed the amenities, especially the gym and the ping pong table. Overall, a great experience!

It would be great to have hazelnut-flavored coffee creamers available in the breakfast room. Additionally, offering a wider variety of fruits at breakfast would be a welcome addition.

We had an unexpected stay here when one of our kids ended up in hospital in Vancouver. Staff were lovely, The breakfast was fabulous each morning, always lots to choose from so we really appreciated that. Location was great, not far from a bus stop which took us to the hospital which was very convenient.

Carpet could do with a clean. But other than that, a very pleasant stay

Friendliness and helpfulness of staff. Great location. Modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities. Would definitely recommend and look to stay in this type of hotel in the future.

Breakfast could have been better. Great Danish pastries but would have liked more hot variety and chopped fruit (like the advertisement on the room TV! )

Easy to find, and the security at the hotel made me feel so secure to be alone in my room while my husband was at a hockey game. Staff were so professional, friendly, and informative, and they made my husband and I like we were royalty. The next time I am in Vancouver I will be staying at Hampton Inn and Suites on Robson.

It is a personal preference not to have housekeeping in the room during my stay.

The location was perfect for the Rugby 7s and the ice hockey (being right next door) as well as all other tourist attractions and shopping. The team were helpful and friendly and natural with their interactions. They offered ideas and suggestions for our stay without being pushy. The laundry facilities are an excellent addition too.

The hot food selection was quite limited. We were not a fan of the egg options, the omlettes and scrambled were both a little rubbery. The red velvet waffle batter was however great.

- great location, very close to the various stadiums - clean and comfortable stay - spacious rooms - friendly and personable staff - shout out to Sid! - enjoyed that breakfast is included in the rate; waffles are great, breakfast staff are amazing - umbrella in room was a great touch

No real negatives, just some suggestions - extra robes or rentable robes and slippers would be nice for the jacuzzi area - vending machines on each floor - more breakfast options for the hot breakfast would be nice, variety with the protein would be nice.

Handy hotel for downtown Victoria. The complimentary self-serve buffet breakfast was an easy way to start the day. The rooms were spacious and clean.

Only having two elevators for staff and guests was insufficient at times, especially around check-in and check out. We felt it was a pricy option.

Our stay at the hotel was marked by an impeccable experience, largely attributed to the clean, spacious room we were provided. We enjoyed to start our day with a delightful breakfast. Alina at the front desk deserves special mention. She not only provided us with helpful information about the hotel but also guided us about the city, making our exploration much easier and enjoyable. Hope she'll get a promotion soon.