We were stranded in Toronto due to the snow and plane crash. No winter clothing (it was -20) and no place to stay. Alas, the other stranded 7000 passengers from the cancelled flights got to the hotel before we did and took all of the vacant rooms. The shuttle driver was lovely and so helpful to even get us to the hotel where we sat in the lobby for 5 hours from midnight until 5 a.m. The desk staff were incredible. If they had had a vacant room, they would have given it to us but not a single one was available or ready to use as there was no housekeeping staff to clean after other guests checked out for early morning flights. I have stayed many times at your properties and have always had excellent experiences but the desk staff at this hotel went above and beyond in my opinion. They called just about every hotel in the area looking for a room for us and when one was finally found at the Quality Inn in Burlington, they even checked with the taxi driver to make sure it was a clean and well run motel for 2 senior widows stranded in the snow. I cannot thank them enough for looking out for us and making sure we would be okay.

An overnight housekeeper would have been great!

Airport shuttle left early (caught the 5:00 am shuttle). Driver was friendly. More than expected (I was planning to walk to the terminal, which was a short walk from the hotel).

The cleanliness, proximity to the airport with shuttle service and an available restaurant on site

I guess the the standoff ish attitude of some managers in the restaurant and the front desk … we didn’t feel the warmth Our flight ✈️ was leaving late in the evening which left us stranded between the hotel and the airport for some time and we could feel the awkwardness (looks) at times while we waited for about 90 minutes in the lobby before returning to the airport although we didn’t take all the seats or space Not pleasant

The shuttle was on time and took us to the airport very fast. When we left, the kids forgot to take from their room a cinch sack, but we contacted the hotel and they found it and kept it for us to pick up when we returned from our trip. Very helpful and much appreciated!

It wasn't clearly specified when we booked the room that we need to reserve in advance parking for several nights before arriving at the property. We assumed we can do so when we checked in, but it wasn't possible. The staff was able to help with information to find alternate parking, but it was more expensive and more hassle...

The room was excellent - comfortable and spacious for a single traveler. I liked how close it was to the airport, especially since I was to leave the following day. The fitness room was new and modern, allowing me to get in a satisfying workout. Dinner was good and breakfast was excellent. All staff were friendly and helpful, especially those in the bar and restaurant.

It was a public holiday, so I waited longer than expected at the airport for the shuttle to arrive. Otherwise, from the minute I arrived until the minute I checked out, everything was excellent.

The hotel was perfect. It's walking distance from terminal 3. The guy who checked me in, Fari I think his name was was wonderful. Friendly and efficient. The restaurant was still open and I had good service there too by all the staff. It's a perfect location and great for a short stay. The room was really big and had everything I could have needed. Coffee machine, hairdryer, alarm clock. I had the best night sleep . It was really a perfect stay. I will definitely return

Nothing. It's a perfect hotel. Clean and safe and really close to Terminal 3 .

All went well this time on the return from my vacation - room was clean, staff was friendly and helpful and the shuttle is perfect when you're flying to and from Pearson airport.

Stayed there also prior to my vacation and it wasn't good at all as far and the shuttle. I stood in the below 0 cold for 1 1/2 hrs. waiting for the shuttle and found it very difficult to contact the hotel. Called several times before I actually got a person to answer the phone and voice my concerns.

I liked how close to the airport it was. The shuttle bus was a great help. I just showed up to the hotel after booking hoping there would be an early check in and the lady at the desk was so kind and helpful. She was able to get me an early check in and I was so greatful for that as I was traveling alone at 20

I wished it was a bit cheaper. I only needed the hotel for 10 hours because of a 14h layover. I didn’t stay the night just needed somewhere to sleep for a couple hours. I wish there was an option for something like that. A cheaper rate for people just staying a couple hours.

Localizacion

Good afternoon My name is Jose Carlos Alvarenga and I was staying with my wife on the 28th and 29th of July. When I checked out, my credit card was charged the amount of 50 dollars but would be refunded within 3 days. However, looking at my card statement I don't see any credit for this amount so far. Could you check and give me feedback? Thanks

Excellent shuttle service, very prompt checking, helpful staff, clean room, quick checkout.

The hotel does not have a trolley to bring heavy bags to the room, and this was really awful. I asked the staff, who indicated that they located one somewhere in the hotel, but nobody was able to bring it to the lob by after waiting for 30 min, so I had to carry everything by myself. I found this to be unacceptable for an airport hotel.