First impressions were great and the follow-on experience was OUTSTANDING!!! Arrived around 1:am and was exhausted by the drive from Florida! I thought, get to the room so I could sleep. Arrived at Giacomo and the agent was great! Helpful! Warm spirited and very Accommodating! Walking through the door and the architect and design is welcoming, cozy, and flat out calming! Unloaded the car, parked across the street and enjoyed the elevator ride to our room! I was feeling better just being in the hotel. Opened the door to the room and smooth jazz was playing, I noticed the brick pillar in the and turned the corner and saw the fire place! The room decor was not too dark and elegant! It was a huge woosaaaaw moment. After offloading and returning the cart, I sat in the most comfortable overstuffed chair, propt me feet up on the footstool in front of me and just admired the ambiance of the room! Large room, smooth jazz playing, fire place going and the wife had a big smile on her face!! So this was a grand slam in the World Series in the bottom of the ninth!!! I sat in the chair and we talked another hour before taking a shower! We could not stop talking about the front desk experience with Tina, convenient parking…just a short walk across the street, and the elegance of the establishment! That night the cherry on top was the bed! The bed was comfortable and I am very picky about beds because of my back issues. The first night was completely above expectations so you thought everything would be down from there right? Well wrong! Next morning I went down stairs to check out breakfast. One of the first person I saw was the Manager Mr Lenny. I thought he was staying at the hotel on a business trip. He was kind, friendly, and spoke. Then I saw Tina and she was cheerful as ever and told me to check out the good breakfast! I thought the breakfast was nice and had variety. Back to the room! The wife and I came downstairs around 1-ish. At the front desk was Ms Tee and Alyssha

We loved everything! Mr Lenny wrote a welcome letter that was overwhelming! The staff, specifically Ms Tee, Ms Tina,and Ms Alyssha were accommodating the entire week of our stay. The vacation was above awesome!! Niagara Falls was awesome too!! Short walk to the falls and Canada!

It wasn’t your typical chain hotel. It had character and was very close to all of the things we were wanting to do at the Falls. also, the staff was amazing! The girls at the desk were top-notch. One of the girls even gave her own bottle of Mountain Dew to my husband, because we could not find any place close to purchase a Mt Dew.(my husband lives off Mountain Dew, like most people live off coffee.) so to the selfless attendant at the front desk who gave up her Mountain Dew, we thank you again!

What I did not like was whatever they clean with. I believe it’s Fabuloso. It’s just not my preferred cleaning agent. The smell was awful. Another thing I feel was not the best, was there breakfast area. On a busy morning you’re not going to get a seat. Understandably, they do not have the room to put more tables. I guess we could have gone to our room in Eaton, but we had to wait to find a table. It wasn’t a long wait, but that would be the only other negative thing I could find.

A great location for seeing the Falls & Niagara Falls State Park. Easy access to surrounding Canadian & NY state wine & tourist sites. Staff were great, breakfast was above par, bed was very comfortable.

The room was very dark with poor lighting. Claims to be a “green” hotel, but no recycling. Only provided 1 bath towel and washcloth per person. Room cleanliness was not great, clumps of hair in shower and on bathroom floor, stain on white comforter, carpet looked dingy. No room safe for passports.

Our room was well sized, and comfortable with all the usual amenities. The breakfast buffet tasted good and varied slightly from day to day. Especially handy was secure on-site parking and location. From the hotel we could easily walk to all falls sights/viewpoints on both sides of the border. One stand out aspect was the staff. We stayed at the hotel during a road trip across the north east of the US, and the staff here were by far the friendliest!

Some parts of the hotel seemed a little dated/worn, mostly around the room. Nothing terrible though, it just didn't have the super modern feel other hotels have.

Great location, only a few blocks walk to the Falls. Beautiful, historic building with modern designed rooms. Clean, spacious.

Water pipes are old and make a lot of noise throughout building that sounds like someone is trying to open the door. Obviously not the fault of the staff. Just a little quirk of the historic building. Water pressure and temperature isn't great but again I attribute this to the age of the plumbing. Unfortunately a fire alarm went off while we were there and we had to descend 6 floors, quickly dressed from a shower with wet hair to stand around and then have to ask if it was ok to go back upstairs when we were then informed it was a false alarm. That could have been handled better. All of the women working the front desk were exceptional, it was just one gentleman that mishandled the alarm.

The staff. The room was amazing. I asked if there were any upgrades available and she offered us room 201 which was a junior fireplace deluxe room for $50 additional per night. We had the best three nights there and loved our room. Clean, dark wood floors in the living room - new carpet in the bedroom and the ambiance was warm and relaxing. I have all good things to say.

The lounge on floor 19 could use a little sprucing up which is where some go up to watch the nightly fireworks.

I didn’t like this property, I LOVED this property. So unique! Everything was clean and welcoming! Staff were amazing so attentive and kind! Rooftop lounge was stunning and provided a great view! Hotel bar was a little expensive but worth it because the drinks were spectacular! Free breakfast has everything you need! Private parking! Every Friday there is a pop up concert in the neighboring alley what a wonderful experience! Highly recommend staying here! What a great time!

Location , Staff also the views are absolutely amazing Parking was convenient , so close to everything you can walk ,and the breakfast I thought would just be just bagels and muffins to my surprise full buffet ! I choose them on a whim the manager Lenny went way out of way to make my Christmas trip with my son the best and all the staff A Christmas to remember !!! If you thinking of staying in Niagara Fallls this is the place to stay !

Nothing

The staff was very accommodating, really friendly, helpful and kind. The room was huge, clean, comfortable and air conditioning worked well. The location was great, about 30 minutes to the Niagara Falls by foot. There are a few bars and restaurants nearby too. The bed was very comfortable. A refrigerator served for our comfort. Breakfast was nice, hot options (omelet, sausage etc.) as well as self-made gofri and yoghurt. I loved the private parking space.

Wi-fi has no password.

The hotel is lovely our room clean and spacious, continently located walking distance to the falls.

The breakfast, with the exception of the coffee everything else was of poor quality and unappealing. Think the scrambled eggs were made from instant powdered eggs. There was no more batter for the waffles, so I can’t comment. The toaster, after 2 tries never really toasted the bread or bagels. If the hotel is offering breakfast included in noon price, I get the poor quality. I would have preferred to pay for better quality.