Great location, steps from the entrance of the National Park, could hear the waterfall at night with river-view rooms.

It was highlighted a free outdoor parking on an ad by Comfort Inn on the Travel Guide for Niagara Falls, while the staff asked us (in a super low voice) to pay USD10 for outdoor parking. When we objected, the staff said "forget about it (the charge)". We ended up didn't have to pay, but overheard some customers complained among themselves that they were asked to pay for parking and they paid. The company should look into this issue.

The location of the hotel was breathtaking, set in a picturesque area that made the entire visit even more enjoyable. We had breakfast, offering a variety of fresh and delicious options to start the day. As for the room, it was comfortable and well-equipped, with a cozy atmosphere and excellent amenities that made our stay relaxing. The combination of a prime location, satisfying breakfast, enough parking and pleasant room made the whole experience truly unforgettable.

One issue we encountered was that the towels were not replenished as frequently as expected, despite making multiple requests. It was a bit frustrating, as we had hoped for more consistent service in this regard to ensure a more comfortable stay.

The best aspect of this hotel is location, location, location! It is a quick walk to Niagara State Park and Goat Island. Easy to walk down the river on the Shoreine Trail, too, to see how the river goes from calm waters to raging rapids ~ so amazing. You can also walk to Canada, less than a mile across the bridge. Of course, that means the car trip into Canada is short and easy as well. Finally, the hotel is within walking distance to cute shops and good restaurants. The room is comfortable and clean, breakfast is good, the price is reasonable, and the staff are super~friendly. However, location wins the day!

I see no real negatives to this hotel. It is not the most up-to-date, but it is comfortable. We rested well between our touring.

Very nice room. The friendly guy at the reception desk was very helpful and stored my luggage until my room was ready (I arrived already at noon) and gave me recommendations for lunch. The location is just perfect. A few minutes walk to the american falls and goat island. About 20 minutes to walk to the Canada (over the Rainbow Bridge). I only had half a day in the region so this place was perfect to explore the falls!

The only bad thing about the room were the windows. They were sliding windows that could move only a few centimeters, not enough to get fresh air in. This also made it hard to get the room cool during the night... The breakfast was a little odd experience. It was served in the basement and was very crowded. A second room was nearby but it was dark. At some point a few guest who could not find a seat in the main room figured out were to turn on the lights by themselves. For most of the time there was no staff present. Also very disturbingly the cutlery and even the plates and cups where single use plastic! After breakfast I literary had to throw everything into the trash bin. This is insane!

Location, location, location….there is NOT a better place for visiting and staying at the Niagara Falls than the Comfort Inn. You are literally across the street from the Falls, can see the mist from the hotel and hear the falls. The hotel is easy to find and has plenty of parking. The staff were polite, friendly, and helpful. Room was nicely appointed. Full assortment for breakfast (eggs, sausage, fried potatoes, cereals, breads, yogurts, juices, tea/coffee, etc.) Wide range of dining options within one or two blocks around the hotel to include the Arcade (great burgers), Hard Rock Cafe, Rainforest Cafe, many food trucks; however, because of the tourist location some of the established restaurants are a bit pricey. If you want to take a day trip into Canada the border crossing point (Rainbow Bridge) is two blocks from the hotel and costs $5.00 (paid on the U.S. side) to cross; no cost for coming back. The Rainbow Bridge pedestrian path is an amazing spot to take perfect pictures of the entirety of the falls.

There is nothing that we didn’t like about the Comfort Inn at the Pointe.

The hotel is in an excellent location, you can get out of it and the waterfalls are right next to it, as well as Goat Island. There are restaurants near the hotel and excellent pizza across the road. The hotel provides free parking for guests and there is plenty of parking, so even if you want to get to Maid of the Mist, it is a few minutes walk away.

Breakfast was standard, but A-Ok. Assisting staff were all friendly too. Location was the best, walking distance from the park falls. Hotel is also near the Food stalls at the back.

The receptionist when we checked in. Everything he said were vertabim. I mean, yes, that's what you always say everyday, maybe you were tired?, but imagine the guests were also tired form a 10hr bus ride just to get to your hotel, to witness the beautiful place, but there goes your receptionist. A little smile and sincerity will change the mood. His seriousness doesn't match the vibe with the place.

This hotel is the nearest one to American Falls, so location couldn't be even more perfect. The room was nice, clean and comfortable. Good parking lot. Some restaurants and bars are very close.

Breakfast menu is narrow and number of guests showing up seemed twice more than the number of tables and chairs. Many people packed breakfast and took it to the room. After letting many people struggle, some staff person finally opened another premise with tables and chairs (why not immediately?). WI-FI is terribly slow, even compared to other hotels. There was no signal in TV.

We got the top floor room with the view off US side of the Niagara rapids. The room size was good for 4 adults and 1 infant. The hotel staff was able to give us a crib for my 10 month old daughter. We checked in at 11 PM and the staff didn't know about crib but they said they will check in the morning and give it to us then, which they did. The location is literally a road across from the Niagara state park. There are lot of good food options close to this place. The breakfast was good, they had lot of options to choose from for everyone.

I don't have any complains.

Best location for everything walking distance at a friendly price. Staff was so above and beyond accommodating on every level (front desk, breakfast area, and housekeeping). The house keeping person even asked if we needed anything. Nobody does that! Well done team and I'm used to higher priced hotels can honestly say never experience the service here before. They even had snacks for guest in the lobby! The kids loved that. Heck we all did!

I don't want to say what didn't like. Feel like you can always find something bad. For the most part all was good.