I appreciate the attention to reduction of waste, so even on a very busy weekend, still provided real cutlery and plates (not paper or plastic) at breakfast. The hotel is clean, the beds are comfortable. unfortunately we did not have time to use any of the other facilities. It is our second time staying here and would definitely consider it again.

The location is not great if your intention is to be near many of the Ottawa attractions or you hope to avoid using your car that much. For our trip, it was to visit with family, so this was not a consideration for us and appreciated having the easy parking.

The buffet was excellent, the hotel is modern and clean! But what made our stay extra special was the whole vibe of the hotel! We have been to many hotels traveling for hockey and this is the best hotel we’ve been to ! The whole staff was extremely friendly and welcoming and I’ve never felt so at home in a hotel before! Everyone went above and beyond to make sure our stay was memorable. I had teen boys with me, the staff was incredibly kind to them and they didn’t want to leave the hotel . Will rebook without hesitation!

Should be a 4 stars instead instead of 3

I rent the high floor king bed and I like the room design layout with the sofa section close to the king bed making the room cozy and well lit with sunlight. The hotel lobby and the rooms are designed and decorated with a modern and cozy look. All the rooms were clean. The receptionists were nice. The breakfast was good. I stayed at this hotel twice and will return in the future.

I would appreciate more if the breakfast included the soup, like minestrone soup... It would be nice if the hotel did not charge 50$ for early check-in. All of the hotels I know do not charge a fee for early check-in.

I really enjoyed my stay at this hotel. It was clean, modern, and well-maintained. The breakfast was delicious, and I appreciated being able to share food with my 7-month-old baby (without salt). They also provided a crib for my baby, which was ready in the room when we arrived—a very thoughtful detail. They were very welcoming to my two small dogs, even providing water in the lobby for them, which was a nice touch. The parking was convenient, and the location was fairly good, close to the highway. Plus, there’s an excellent restaurant just across the street that I loved. The only downside was the bed—the mattress was extremely soft, so I wasn’t able to sleep properly.

The only downside was the bed—the mattress was so soft it felt like sleeping on an inflatable kids’ bouncy castle, moving with every shift. It made it difficult to get a good night’s sleep.

We loved everything about the hotel. It was a high end, clean, comfortable hotel. The beds were great, the wifi was fast, there were food and drinks available for purchase and the rainshower was perfect after a long drive! They accidentally double charged our pet fee and refunded us even after our trip was over. It was a friendly team wanting to help at Hyatt Place. There were tv channels but no streaming services available on them (to my capabilities).

My only complaint is that we had 2 dogs and we were on the fourth floor, so when we returned from our events and had to take them outside, it was a trek. My pup peed on the floor in the lobby and the staff were VERY friendly about it. They even laughed and then they cleaned it up while we were outside. I should have known to get a ground floor unit but they were great about her little incident.

Virtually everything - the room was exceptionally clean, spacious and well set up. Facilities were also good sized, clean and well maintained. Check In was great - friendly and fast (thank you, J). Check out was also quick. Breakfast was plentiful with a good variety and hardworking staff on site. Parking was easy and free.. Would highly recommend and would return to stay myself.

Not much to say here.- just very minor things like water temperature being cold in the pool. There were noisy people at the pool but that's not the hotel's issue (it'd be mannerless patents' issue). Water didn't drain well in our room's washroom and you need own toiletries like lotion but other than, the stay was great overall.

Hyatt Place Ottawa West is one of the best hotels we’ve stayed at, offering superb value for money. The location is fantastic, situated in a safe area with plenty of shops and amenities nearby. The staff were outstanding—the manager and team were incredibly friendly, helpful, and made us feel very welcome. We also appreciated that they honored our request for rooms facing the front, giving us a great view and beautiful sunlight during our stay. The entire hotel experience was great, with clean, spacious rooms and convenient parking around the property. We absolutely loved our stay here and highly recommend it!

Nothing to comment.

I recently stayed at Hyatt Place in Ottawa and had a fantastic experience. The staff were friendly and attentive, always addressing my needs with a smile. The cleanliness of the hotel was top-notch, with the housekeeping team keeping everything pristine and well-organized. One of the standout features was the free parking, which was a great convenience and made my stay much more enjoyable. The room was incredibly comfortable, providing a relaxing retreat after a day of exploring the city. I highly recommend this hotel to anyone visiting Ottawa. The combination of excellent service, cleanliness, and comfort makes it a great choice for a stay in Ottawa.

I found the breakfast to be a bit lacking. Although there were plenty of options, the taste and freshness of the food didn’t quite meet my expectations. Despite this minor issue, it didn’t overshadow the overall positive experience of my stay.

The hotel looked new. It is tastefully decorated. The staff is friendly. I especially liked Joseph. He was so busy keeping the hotel clean. He is also very nice and helpful.

We stayed ten nights and the hotel kept taking arbitrary pending charges on my card throughout our stay. The amounts did not relate to reality. I hope to see that this will be sorted out soon.

The hotel's aesthetically amazing! It's also immaculately clean and well maintained. The staff is very accommodating, kind and helpful as well. We really had a great stay! Thank you Hyatt! Will book again.:-)

Probably it's just the lack of sound insulation as we could hear voices coming from the corridor. Hope something can be done about this. Also, while we noticed that the hotel has visible efforts to be environment-friendly (kudos!), which we appreciate so much (like providing drinking fountains to discourage the use of plastic bottles; having refillable toiletries and reusable dishes instead of the disposable ones; opting for renewable energy source), I suggest that they also provide a means to segregate trash at the breakfast area.