Clean, quiet and calm, the staff is very friendly and attentive, it's convenient that breakfast is included in the price. We stayed for more than one night, and the next day they replaced the trash cans, towels and hygiene products, changed the bedding and freshened up the room without touching our personal belongings. I am very grateful for such care and attention.

Didn't like the broken coffee machine in the room, there was a selection of drinks, coffee and tea, but we didn't get to enjoy the coffee in the room. I hope this will be resolved in the future.

Little bit of a turn around finding the location but could be driver error or GPS. We were greeted with a smile. Room 408 -2 Double beds in room for 3 people. Should have booked a larger bed but that is on us for that choice. Beds were comfortable otherwise with 4 nice pillows per bed. All of the interior furnishings and carpets looked newer and clean. Some floors were under construction. Plenty of towels. The hot continental breakfast is 7-10am but one of us needed to leave by 630 so they provided a very nice bag of breakfast foods for her - hardboiled egg, cheese, bagel with cream cheese peanut butter and jam, yogurt, apple, nutrigrain bar, and a muffin. We were pleasantly surprised and very appreciative. We later returned to the hot breakfast which offered eggs, sausage, waffles, fruit, yogurt, cheese, bagels, pancakes. Nicely done. We would stay again.

Rm 408 - Our bathroom tap dripped and was difficult to find the resting spot for it to stop. The fridge cabinet area made some sounds in the night which was difficult to sleep with.

The room was very nice, clean, and spacious, with a large bathroom. Breakfast was included (regular continental) and convenient to start the day. Staff were friendly, and overall it felt comfortable. There’s also a huge plaza within 5–7 minutes walking distance with a grocery store, liquor store, cannabis shop, and more, which was really convenient.

The location isn’t central – it’s a 7–10 minute drive or Uber to downtown. Walking is possible but takes about 45 minutes to the center and about an hour to Parliament Hill.

The room was bigger than expected, and the beds were incredibly comfortable, surpassing our expectations greatly. Whilst the location is not too central, there are transport options nearby and a shopping mall. The shower was good and the bathroom large also. The room was cleaned every day. The ice dispenser downstairs was a great addition. The staff were friendly when we talked to them.

The breakfast room was quite small, which made the morning meal "intimate" with other guests.

We were able to walk to the light rail station to get into the city. The room was comfortable and clean, although I would have liked a bedside table on BOTH sides of the bed. The staff was pleasant.

The breakfast was poorly thought out. Pancakes were good, but no syrup. The room was very claustrophobic. The utensils were bamboo, which is great for the environment, but were not helpful in opening all of the single serve pre-packaged items like the cheese sticks. I did like that there was fresh fruit.

The hotel looks dated from the outside, but the rooms are surprisingly well refurbished which provides a very good value for money compared to the hotels downtown. The location is about 10 min drive from downtown and right next to the St. Laurent Mall. The walk to the mall is also about 10min and the mall offers a variety of food options in the food court. The complimentary breakfast is very basic but adequate at this room rate. The staff were very welcoming and helpful. The free parking is a bonus, as most places downtown charge at least $30 a day.

The amount of toiletries provided in the bathroom was only enough for two people. I have not asked for more, but I assume it is possible.

Exquisitely comfortable beds and towels, best I’ve ever had at a hotel at this price point. Housekeeping service every day (as of July 2024) if you care about that kind of thing — it impressed my relatives very much. Jumbo-sized TV. Decent, convenient location — it’s in an industrial park near the freeway, but there are lots of services nearby including a very good coffee shop, Ten Toes. We later discovered it’s also within walking distance of the light rail that goes directly downtown to a Parliament station and a Rideau station near ByWard Market — though it was July so it was partly under construction, of course. (Not sure if there are any sidewalks to the light rail though, since the neighborhood isn’t exactly full of pedestrians.)

We struggle to find anything we didn’t like. To be honest, the complimentary breakfast was the usual tasteless industrial factory rubbish — it could’ve used some fresh fruit or full-fat yogurt — but at this price, any free breakfast at all is nice, and the eggs were passable.

Great location. Very close to the 417. Ample free parking. Check in was seamless. Matthew was very friendly helpful. Room updated and large. Huge south facing window. Great blackout curtain. Fridge in room. Coffee machine and ample Coffee/tea pods. Bottles of water provided. Bed was very comfortable as where the pillows. Sheets and duvet very clean. Washroom was large and shower was large too. Entire room was clean. One down side was that the toilet didn’t flush well. Two-three flushes even for tissue. Breakfast provided and was more than ample. Hot and cold items. Checkout was as easy as check in thanks to Scott. I’ll definitely return.

Nothing

The hotel is located close to the 417, local restaurants and the St. Laurent mall. The hotel was very quiet and the hotel manager was awesome to deal with. Although I don’t know his name, he was very welcoming, helpful and so accommodating.

1. They need to update the lamps in the rooms. They are all very dated and loose when you try to turn the light on or off. It would have been nice if the lamps had a plug in them that you could use to charge your phone by your bedside. 2. The toilet did not flush fully so sometimes you had to reflush.

It's quietness, customer service. The cleaners special the housekeeping lady ( sorry I didn't ask her name) who clean our room on Sunday July 14/24 she was very friendly, the whole time she was working she was smiling and ask us "if there was anything we need to make our stay better". I / we really appreciate her. The hotel is lucky to have her/ staff like her. And the 2 ladies in the breakfast room, the greeted us every morning the always asked if we need anything before 10 am we were happy that we choose the hotel.

Wish the ventilation on the bathroom was better