Within recent few years the hospitality industry went through the transformation and it became a challenge to find a hotel with good service. So it became a pleasant surprise when we were greeted at the front desk in very professional manner. Vitalina, a front desk representative, was friendly, personal, efficient and welcoming. The hotel was clean, the room was specious, and the location was also very convenient.

I liked the friendliness of the staff. The hotel was very clean and nicely decorated. When we asked for a second chair late in the evening, it was delivered instantly. The waiter Anton made everyone in the restaurant feel special and welcome.

As a European, I have trouble with Canadian food, which is not the hotel's fault. Especially the lack of fresh fruit (except for the standardized hard melon cubes) and vegetables as well as the huge amount of salt, sugar and artificial flavors were troublesome for someone who mostly eats fresh and organic food at home.

This hotel was conveniently located near the event venue that my sister and I where attending. It was very clean. Front desk staff were exceptional. Upon checking in then front desk attendant was able to make taxi arrangements for us, which was very nice. Exceptional customer service at the front desk, bar and restaurant. Rooms comfortable and nice beds. Huge walk in shower. I will stay again and will highly recommend.

You get hit with cold water when you turn on shower. Other than that nothing.

Location was perfect for the family event we were attending. Enjoyed the lobby that was open to the bar on one side and coffee shop on opposite side… plenty of space for people to gather. Lovely shower. No other area to blow dry our hair besides the bathroom… not ideal when other person is in the shower.

Had to call down for toilet paper. Not enough towels; we showered upon arrival ( 6 h car trip) and next morning. Only 1 facecloth. We attempted to lower temperature in room, as it was warm…but were not able to. A black bug crawled across the bathroom floor. Eww.

Good location, restaurants in area, there is an upgraded tower and an older one, we stayed in older one and it was good, clean, did not feel dated. Starbucks in lobby. Staff friendly and accommodating. Indoor Pool was working too,

Hotel caters to sports teams so it was a busy lobby with parents-and kids who were just hanging out when we checked in, very loud. We were able to get a room on another floor and it was very sound proof. No parking in front as it is a busy mall but private parking in the back, safe for your vehicle.

Clean facility, with smiling friendly staff. Room was very clean and crisp. Lots of parking, easy place to find. Close to many restaurants, but the luncheon provided by in house catering was well done. Good value for the money spent

I have nothing bad to say. My travel needs are basic, and this facility met and exceeded my expectations. Not a fan of Starbucks but I did notice it was quite busy. So even it must be good.

The room was a good size with very comfortable beds . The staff was very friendly and helpful. The gym was a good size with good equipment. We also really enjoyed the pool and having access to the racket club.

The on site restaurant was ok, the staff were friendly. However the price point was a little high for what we had which was breakfast, especially when there are less expensive but just as good. Nice to have was the Starbucks on site for a quick coffee!

The rooms were very clean, always fresh towels and sheets. Nice to have tim hortons and a mall across the street, lots of restaurant nearby.

Breakfast was expensive, and bar service was poor (my glass was dirty - they just repoured the wine from the dirty glass to a new one). The pool was out of service, although we were able to use the best western pool which was pretty amazing.

Good location. easy checkin. .Fantastic restaurant. Starbucks in lobby (warning closes earlier than u think) . beds super comfy- and lots of non feather pillows that seem like feather ones .

the push/pull button for activation of the shower head was not working..and so unaware of the issue.. the hand held faucet blasted me from outside the shower with cold water. made a wet mess of floor too

location .. comfortable bed and bathroom , good mattress good cleaning service

poor views from windows ( overlooks roofs of surrounding buildings ) even from my corner suite room service food is overpriced parking spaces are tight