The facilities and room was clean and exceeded my expectations. Housekeeping/cleaning services would come by everyday to clean the rooms. And finally the Free Breakfast. The staff were also Nice and welcoming, however some staff were a bit rude. Other then that, I quite enjoyed my 10 nights stay.

Although a Free breakfast was included with the booking, the Free Breakfast semi-buffet was a bit lacking, in-terms of food options. There was only a minimal selection of Toast, Bread, and other baked goods. And the same 2 kind of fruits each day. If you wanted Eggs, Sausage, Bacon or anything else you had to pay $8 for an "Breakfast Upgrade".

Convenient location; decent room, good size with a separate sitting area; good continental breakfast; friendly and responsive staff. The staffs were quick to respond to our complaints & requests with regards to the room facilities & take corrective actions to fix the problems as much as possible. We had to extend our stay for an extra week and we got it at a better rate than booking with Booking.com!

The room's air conditioning, the mattress, and lighting in the washroom and bedroom. Direction of air flow from the air conditioner is not adjustable, so it's either too cold or too hot for me. Also the air coming out from the air cond.had a mouldy smell, it needs deep cleaning! The bed was too soft for us, but they didn't have other options to correct that. Lighting is not sufficient in the bathroom and the bedroom areas.

Your questionare asked about breakfast and what I liked. Very basic breakfast. When you are competing with a variety of local venues. The hotel itself is cozy, friendly, not the mainstream experience from similar priced hotels in their category. People make the experience and the staff is exceptional. It became home as I booked a 10 day stay, divided by both locations of this brand. Considered it a home away from home.

In a past life a continental breakfast included, a hot meal. Eggs, bacon, sausages etc. Not just oatmeal. These are now a billable item. Buffet style continental breakfast have gone from hotel perks, to cut costs. It does send the guest out the door to explore alternatives. The local market reaps the benefits for breakfast traffic and now the discovery for lunch and dinner venues.

Vending machines waters r frequently empty and no other options than pop. How about adding juices to the empty stops. Nothing for kids to consume.

I would like the opportunity to check out later. I go for medical treatment and need to rest afterwards but my family can’t get me until. 4 or 5 pm. Or the option to check in earlier at 11 am. Plus, what can’t we have pets? Many hotels cater to pets and more people travel with their pets these days. Would like a fee without breakfast included. I can never have it because of the medical procedure I am staying that day. Which is why I am there every 5 weeks.

The staff were lovely and friendly. We were greeted kindly and we were able to acquire the room earlier than expected. We travelled from London for a funeral so it was nice to be able to check in earlier to relax a little. The room and washroom were clean and the beds were comfortable. The room was spacious and very clean.

The bathroom could use an upgrade - toilets should be replaced with new, taller ones to make it easier for seniors. The lighting could be upgraded as well - could use a ceiling light rather than just the light behind the mirror - would be easier to see especially when getting ready for the days events. Besides these small fixes, the bathroom itself was very clean and shower head was especially nice.

We loved how the property is well kept. We didn’t see any broken pipes or chipped paints. The Bathroom toiletries were very calming. We had one little problem though. The jacuzzi jets were not working but we made the best of it. Another suggestion that I would like to give is about the lobby couches They were too low for me to sit in. Seeing that I have a back issue and standing from a seated position can be difficult. Overall we enjoyed our stay at Monte Carlo and will most definitely recommend it to family and friends

The front counter staff was great. Polite and helpful, the gentleman that checked us in was hilarious! The plug for our hot tub broke, but they were great with replacing it. We also had never been to Markham, and he gave us lots of awesome ideas for things to do right near the hotel.

The breakfast wasn’t anything special. Having to pay the same price to “upgrade” to bacon and eggs as if you just walked in off the street is not really an upgrade but more like a bait and swap. And the safe didn’t work in our room.

Comfortable, clean, quiet, nice staff. Lovely jacuzzi room. Restaurant staff exceptional and very accommodating. Was hoping for a latte or cap, but it turned out they didn’t have an espresso machine anymore. Turned out they make really great drip coffee so I didn’t miss my usual espresso.

Could have better security. No chain or deadbolt on the door. Breakfast is underwhelming. Most would prob want the $8 upgrade. Hard to locate in the dark.. entry is actually on Hooper St

The price was very much higher than expected. At the same time, checking in the hotel front desk. The front desk staff offered a few new people CAD 160.00 for the night. You were charged very high for me even though I booked in advance. The people had group 4 of them coming and inquiring about the price, for it is 160.00, and for me only a single person you were charged a very high CAD223.07. Just keep all the customers the same. Treat all the customers equally. My room had no Lotion, the lotion bottle I found was a used one, Sambhoo bottle was empty.

Staff was very helpful. Breakfast was delicious though not too many options. Room service was excellent. Area was very quiet and safe but it's a chineese neighbourhood.

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