Everything! The friendliest staff I’ve ever met. So warm and welcoming. No request is too much. Room was beautiful, quiet, clean and spacious, including an amazing view! Beds were very comfortable. This was our third visit to Colombia, but first time at Four Points by Sheraton. Breakfast was the best we’ve ever had in Colombia. So many options and everything was delicious. Staff members memorized the favorite drink of each member of my family and served us automatically each morning without requesting, so sweet. Location is perfect, close to Santafé Mall and with a connecting door to the Oviedo Mall. Can’t wait to be back again!

That we had to leave ;)

Everything about my stay at Four Points was outstanding. The staff was incredibly welcoming and attentive, making sure every detail was perfect from check-in to check-out. The bed was extremely cozy. The food was excellent, with a great variety of delicious options. The entire hotel was impeccably clean, and the service was top-notch at every moment. I couldn’t have asked for a better experience—highly recommended!

The room was what we needed, nothing extraordinary. Breakfast was very good, enough variety. The hotel is located next to Oviedo Mall and you have direct access to the mall via the hotel. Entering the mall there is a supermarket right in front.

The taxi service used to be much better. This last time there were no taxies outside and we had to wait for one to come. Most of the hotel personal that always made us feel like home the other times that we stayed at this hotel were not there this time, I missed them a lot.

This hotel is very close to two of the biggest malls in el Poblado and many restaurants in the area. The best thing about our stay was the staff, they were extremely helpful and gave us a lot of advice. They also put all of our rooms close to each other. Breakfast was delicious and with many options. Rooms were modern and clean. It is also very close to the Olaya Herrera airport which is great if you are taking small regional flights.

The to go breakfast bags could be improved.

Excellent location, 2 commercial malls nearby. The Oviedo Mall can be reached thru the 2nd floor of the hotel, very handy!. The Santa Fe mall is excellent and is just a 8 minutes walk away. Very good breakfast with excellent service. The room (on the 9th floor) is comfortable with comfy beds. Good overall amenities. Very pleasant and helpful Reception Desk associates.

The breakfast room is however very noisy because it is not an enclosed space (open space) and is adjacent to a noisy street with many cars passing by. Ultimately we got used to it, but it remains a nuisance.

We liked everything and especially the entrance from the Hotel to Oviedo Mall was quick and easy. breakfast was super, the location excellent. The room was very comfortable and had a nice view of the neighborhood.

Well, the fact that I loss 2 items in the room but, was compensated here for. But satisfied.

Location was great and connection to the mall

The lobby order 4 taxi for a group of 12 to go tour La Comuña 13. Everyone in my group paid between 23,000-25,000 pesos and my taxi driver charge me 63,000 and didn’t even drop me off at the exact location. I came back to hotel complaint about it and they were going to report the driver to the taxi company and their security was going to look into it. I never heard back from the hotel lobby or the outcome of the situation.

Medellin is a beautiful city and the staff at four points made exploring it easy. They went out of their way to help. Located in a very safe and walkable area.

They made us book two rooms on booking for four people when one was big enough to accommodate everyone. Fortunately they allowed us to check out of one room after a night and pay about $10 for an extra guest in one room which was a lot cheaper and because the additional guest was a child, we felt a lot safet. It lacked the "luster" that a lot of four points properties around the world have. Breakfast was ok.

Breakfast was good. Location of hotel is excellent. Close to all the places we wanted to go. You have a supermarket next door and 3 malls close enough. Also a lot of choices to eat from.

The restaurant at the hotel was ok. Food took very long to be served. Also they had conventions when we were there and started very early, so if you want to sleep in late no can do. Its very loud and I was on the 6th floor.

We are tippers and everyone was so appreciative. It just felt good to see how impactful that was so please tip. The hotel was really nice though you see some upkeep items being done cause older property. Room was nice and the issues we had were immediately handled. Very clean and well kept. Loved the access to the mall. The Jacuzzi could have been warmer it was Luke warm, but pool and sauna was great. I would definitely stay again.

The hotel doesn’t give change for USD. Very little of the front desk staff spoke English I say have at least 1 person per shift who is fluent at the front desk especially since this is the front desk area. However, everyone is super friendly.