The stay was wonderful. Veronica made the welcome special with great humanity and professionalism—someone like her truly deserves a promotion. Hansel and Cristian were also impeccable, providing world-class service. The kitchen and its team go above and beyond to satisfy every guest’s palate, using only fresh, top-quality ingredients—I personally witnessed their logistics at dawn and can confirm that quality truly makes a difference. This is my second time at this hotel, a true home away from home, and it certainly won’t be my last! I highly recommend it for both family trips and intercontinental business travel.

An Unforgettable Stay Thanks to Jonathan and David Our experience at this hotel was nothing short of extraordinary. Jonathan and David went above and beyond with their genuine humanity and heartfelt dedication, making everything possible to ensure our stay was truly unforgettable. Their exceptional service, attention to detail, and warm hospitality set a new standard of excellence. The hotel itself is perfectly situated, close to everything you might need, whether it’s dining, shopping, or exploring the city’s attractions. It offers international standards of comfort and quality, with impeccably maintained facilities and a welcoming atmosphere. We are deeply grateful for the incredible experience and can’t wait to return. Thank you, Jonathan and David, for making our visit so memorable!

Staff was very friendly. From the moment we walked in Christian the bellman was so helpful and courteous throughout our stay. John in room service was always so nice and the food that we ordered two of the nights was delicious. The breakfast waiters, unfortunately, I don’t remember most of their names, but they all were very serviceable. If I am not mistaken one of them was Adonis. The location of this hotel was safe and at walking distance to 2 malls and restaurants. We were very happy with our hotel selection.

No complains at all.

This place is well located and close to everywhere you need and want to go in Medellin. Quick food options are on site, and the hotel is easy to find.

The bar does not have any food service. And you cannot order room service and eat it outside. The staff is not the most professional. Especially when there are a few working at the same time, you are NOT the priority.

This property is such a great deal! The breakfast is delicious, and the beds are super comfy. It's in a fantastic location, and the staff are really friendly and helpful. You’ll feel right at home!

Everything was as expected!

There were many things. Firstly it was the staff. They were friendly and helpful. We don’t speak Spanish and they went out of their way to help us. The room was beautiful. The breakfast was delicious. The location could not be better.

Nothing

Location is perfect for my office in Medellin in el Cross Building and the Breakfast is very good. Jacuzzi was nice as well, however the gym is way too small

the Gym

Great staff, perfect location

Location excellent Breakfast wonderful Room spacious, comfortable Staff helpful

There seems to be a problem with the hot water! Don't know if that is transitory as we stayed for a week but never had hot water; the most we got was lukewarm. You may wish to enquire beforehand if you really need a hot shower

Everything was well expected with no disapointments..

All good , staff excelente