The stay was wonderful. Veronica made the welcome special with great humanity and professionalism—someone like her truly deserves a promotion. Hansel and Cristian were also impeccable, providing world-class service. The kitchen and its team go above and beyond to satisfy every guest’s palate, using only fresh, top-quality ingredients—I personally witnessed their logistics at dawn and can confirm that quality truly makes a difference. This is my second time at this hotel, a true home away from home, and it certainly won’t be my last! I highly recommend it for both family trips and intercontinental business travel.

An Unforgettable Stay Thanks to Jonathan and David Our experience at this hotel was nothing short of extraordinary. Jonathan and David went above and beyond with their genuine humanity and heartfelt dedication, making everything possible to ensure our stay was truly unforgettable. Their exceptional service, attention to detail, and warm hospitality set a new standard of excellence. The hotel itself is perfectly situated, close to everything you might need, whether it’s dining, shopping, or exploring the city’s attractions. It offers international standards of comfort and quality, with impeccably maintained facilities and a welcoming atmosphere. We are deeply grateful for the incredible experience and can’t wait to return. Thank you, Jonathan and David, for making our visit so memorable!

Excellent location—within walking distance to several shopping centers and great restaurants. The breakfast offers a good variety and was enjoyable each morning. We also loved the in-room amenities, which added to the comfort of our stay. A special touch we really appreciated: the manager sent us something thoughtful each day, which made us feel truly welcome. Wonderful attention to detail!

Not a major issue, but worth mentioning—the room furniture is a bit dated. That said, the rooms are extremely comfortable. Also, some showers have curtains instead of enclosed cabins, which may be a consideration for some guests.

Staff was very friendly. From the moment we walked in Christian the bellman was so helpful and courteous throughout our stay. John in room service was always so nice and the food that we ordered two of the nights was delicious. The breakfast waiters, unfortunately, I don’t remember most of their names, but they all were very serviceable. If I am not mistaken one of them was Adonis. The location of this hotel was safe and at walking distance to 2 malls and restaurants. We were very happy with our hotel selection.

No complains at all.

This place is well located and close to everywhere you need and want to go in Medellin. Quick food options are on site, and the hotel is easy to find.

The bar does not have any food service. And you cannot order room service and eat it outside. The staff is not the most professional. Especially when there are a few working at the same time, you are NOT the priority.

This property is such a great deal! The breakfast is delicious, and the beds are super comfy. It's in a fantastic location, and the staff are really friendly and helpful. You’ll feel right at home!

Everything was as expected!

I was left with the impression that they don't have very good customer service. I saw some rude people and others very slow with requests.

There were many things. Firstly it was the staff. They were friendly and helpful. We don’t speak Spanish and they went out of their way to help us. The room was beautiful. The breakfast was delicious. The location could not be better.

Nothing

Location is perfect for my office in Medellin in el Cross Building and the Breakfast is very good. Jacuzzi was nice as well, however the gym is way too small

the Gym

I would like to say a big thank for Diego, very professional he helped me to change my room. Very efficient