Great location, walking distance to most things in el poblado. I had the room with the hot tub, which was amazing. Secure, with a key code and key. The room was more like a mini apartment, basic cooking facilities too. No reception, but you are given a number if you need assistance, and the hotel down the road is owned by the same people if you need help.

I didn't have my room cleaned for the whole 5 nights

I overall enjoyed the experience

Great spot

All of the old molding drywall has been fixed. The inside looks good. Great location . Great staff

I stay here every month. Since my last review almost everything has been fixed..almost. the hot water only lasted for about 2 minutes then you had cold showers. Very disappointing.

Loved the location

Na

Location is excellent. The room with the indoor pool makes you feel like a king. Easy check in. Maids are quick with extra towels.

Construction starts at 7am in the adjoining rooms and woke me up everyday. The entertainment system is glitchy. The room air-conditioning is piped into the living room so its gets hot as hell in there with all 3 units on..its a horrible design. Got locked out of my room when they changed the door codes without telling me. Beds are hard as rocks..they all need new mattresses

This is my second time staying at this hotel, great decor, location, the most comfortable bed ive slept on while on vacation

Modern facilities, accessible snack items, close to surrounding restaurants., clean, and easy access to the building. House keeping was good.

Area, too small, didn't have King size bed, missing remotes, no access to one of the TVs, patio door needs to have a screen to allow patio or to stay open for fresh air and to keep insects out.

Great location, great value but service could be better

The jacuzzi was dirty when i used it. I was not explained all the rules of the place when i had a certain situation where i felt accused of something i didnt know it was against the rules. Staff didnt replace towels everyday and the shower flooded the bathroom

The location was great. Decent water pressure and hot water in shower. Nice balcony. The staff was very helpful and responsive once I figured out how to contact them. They went out of their way to help me with some issues.

There is no front desk. When I arrived, nobody answered the bell. Fortunately a construction worker called somebody to come let me in otherwise I'd probably still be standing there. Took over 20 min which was annoying after a long flight. There is no stove or oven in the kitchen, just a microwave, so you cant cook. The bed is extremely hard. There is only one tiny garbage can in the bathroom for the entire apartment. Definitely needs a bigger garbage can in the kitchen especially since there is no daily cleaning service. Wifi is very slow and intermittent at times. The shower did not drain well and backed up each time I used it. At one point a staff member walked into my apartment without knocking. There was constant noise. Construction banging and drilling all day starting early in the morning. At night music from nearby club blasting til 4am. One night my neighbors partied all night screaming and singing at the top of their lungs despite me asking them to stop multiple times. The living room was tiny with 2 small uncomfortable chairs. There was no ac in the living room, just the bedroom. The balcony sliding door's lock wouldn't latch correctly, so it could easily be opened from the outside. It could have been cleaned better. There was a half used bottle of sex lube on the floor behind bedside table and things were dusty.