Everything kept us satisfied, the room was fully equipped , breakfast was quite lavish, mainly American type. The hotel is located in the city center, in a walking distance of about 10 minutes from the heart of the city and main parks . The staff was extremely polite and helpful. We stayed on the 4th floor , a family of four, room was spacious and clean.

What we really did not like was the smell from the toilets on transfer lounge, next to the Gum at -1 floor. We went there after check out to leave our luggage since our flight was late in the afternoon. The odour was nasty. It does not live up to the expectations and the hotel's prestige and status. I think the cleanladies should focus more on the cleaning in this area.

Very good breakfast and polite staff.

The fact that Parking is stated as one of the facilities. Parking is NOT free of charge, it is payed 20 euros per day. I don’t think it’s fair to list it as a facility, because following that logic, every hotel should have parking as a facility, because there is always some parking nearby.

location 10/10 right by the train station room 10/10 best bathroom i've ever had and the king-size bed was great too (room 123) personnel 10/10 super helpful and friendly staff at reception check-out is 12 noon which is great (refer to "negative" comment below) tram stop just outside as it's a short walk to the center

. housekeeping cleaning the room next to mine at 7.15 hrs on sunday - i went to speak to the lady who was apologetic but too late i was awake. can we find a way to enjoy the "sleep" tag we put on the door + the check-out time of noon to catch up on sleep (i know housekeeping has a job to do, but that early ? let them lie in too !!) - dinner at their restaurant was just ok, i wouldn't eat there again FYI - the hotel is a little out of the center, so not a lot of dining options right outside

- Clean rooms and facilities - Located 15 mins walking from the old town - Luggage storage service - Big rooms

- 100 euros deposit when we checked in, in case we order something from the bar... Very unpleasant gesture in my opinion. - Noise coming form the streets, cause the hotel is located in front of a busy highway with trams and cars. Windows are isolating the majority of the sounds, but still you can hear some, even from the 5th floor. - You can t control the temperature in the room. You can turn it on or off and control the speed of air. It was sooo hot inside the room on January, we had to open the window every now or then, for cold air to refresh the hot one.

Canopy Hotel is very comfortable and cozy. The bathroom was new and spotless, and the bed, sheets, and pillows were extremely comfortable. I didn’t have breakfast at the hotel, but I had lunch at their restaurant and it was excellent. Free parking in the garage was also a great bonus. There were occasionally not enough coffee spoons in the room, so we had to ask for more several times. Also, since we left the room a bit later (around 11 a.m.), housekeeping skipped cleaning our room that day. Despite that, the staff was very kind and helpful throughout our stay.

The walk-in shower in the bathroom was superb. Extra items like flannels, good quality tissues, and hand cream were appreciated, as were hooks for 2 towels next to the shower entry. Our room had a very comfortable bed, a clock (thank you so much for that), a window that opened a little, and a big TV screen. Lots of foreign language channels available including one that had English language TV shows, and other channels that provided news. Breakfast was available 7-10am and there were hot items like scrambled eggs, as well as strukli, a traditional Croatian dish. Cold items like cereal, breads, yoghurt and fruit were also on offer. The hotel was about 10 minutes walk from the Central Bus Station, and the same distance from the old town. We caught the bus back to the airport, but finding the platform from where it leaves was difficult, as it was not listed on the information boards. We asked and were told it leaves from Platform 201. It doesn't, but it is nearby. Look towards a fenced area next door to the bus station. The airport bus leaves from inside there. The name of the company that runs the service is Pleso Prijevoz. Bus costs 8 Euros per adult, which makes Uber a good option if there are 2 of you. Cost is around 20 Euros to get from the airport to the hotel.

When we walked into the hotel, we had no idea where to check in. There was no sign that said 'Reception' and all we could see was a bar/restaurant on the left side, and to the right what looked like 3 hotel guests working at a computer station. We approached cautiously because we didn't like to disturb other guests, but needed to ask if they knew where to check in. Those 3 hotel guests were Reception Staff. It was a weird set up. However staff were very pleasant and helpful. The view from our room was of other rooms, so not ideal.

Hotel was great - 10 minute walk from City Center, close to restaurants etc... We didn't use public transportation, just walked between hotel and city center. Hotel was clean, staff friendly, breakfast in the restaurant was great. Rooms were large and comfortable. Lattes from the bar were excellent :-)

It was exceptionally hot, Europe was having a heatwave. The ice machines on floors 2 and 4 were broken :-( But the bar always gave us plenty of ice. We just had to go downstairs to get it.

Only needed a place for a night as we were on our way to Slovenia. We had stayed elsewhere in Zagreb previously, which was very good, but this hotel was two tram stops away from the bus station and so, very handy for our arrival and ongoing travel. Plus the midday check out was nice. The hotel has a very arty vibe and the staff are great. The art works and decor touches are very modern and funky, the ice stations on two floors are a nice touch, and the room was a good size for two people plus suitcases. Beautiful bathroom, great restaurant for dinner (steak was perfect), and breakfast had great choices. Would go back in a heart beat.

Nothing.

This is a lovely hotel with very quirky features. I love the decor of the lobby and bar with it's bookshelves and quirky light fittings. We booked a suite and it was very spacious and comfortable. The bathroom was enormous with a lovely big walk in shower. Breakfast was tasty and well set up. We ate dinner at the hotel a couple of nights and the food was of a very high standard.

Occasionally the staff forgot to replenish things in the room but responded instantly when asked. The cereal at breakfast was not what I liked but that has been the case in most hotels in Europe. They cater well for hot and savoury foods but not much for people like me who like cereal and fruit for breakfast. The location is in a slightly run down section of town and a 10 minute walk from the centre.

I was not sure what to expect from Canopy. But from the moment I checked in, everything went smoothly. The room was a good size with a significantly updated bathroom and shower with good water pressure. The breakfast was excellent, with a very good selection of food and specialty items. The room, surprisingly, was quiet, considering the railway system was right across a bustling street. I was never woken up, nor did I notice the noise. Location can throw you off as you may not think you as central as you want to be but everything from the train station, music hall and city center are within 5-10 min walk. The hotel had underground parking with in-and-out privileges for 30 EUROs a day, but because of its location, I barely used my car rental. There is a great café that has a lovely outdoor area and very friendly staff. It is a hotel I would consider again on my next visit.

There isn't really anything that I can say negatively about this hotel. I enjoyed it and never had any issues with my stay.