We loved everything. We went to Herbal Hotel during the peak season (second half of August) still the food was good, hotel was clean and staff was allways smiling and helpful. It is vey well managed hotel. Even it is small hotel it has spa which we enjoyed our 25 minute complimentary massage. Pool was clean and always active. Everyone was enjoying it. Location of the hotel is also amazing 5 minutes walk to the cleanest sea you can find and walking distance to nice restaurants and still not in the crowded parts of Protaras. I am sure there are fancier hotels around Cyprus but very little have the hospitality of Herbal Hotel. You get way more than what you paid there, definetly coming back.

Nothing.

Friendly and helpfull staff. Manager was great !

The only thing was people reserving the beds outside with towels at the early hours of the morning and sometime not even using the beds. I think in principle if the towels are placed and not used within an hour for it to be removed to give other guests the opportunity to enjoy the beds. We spent most of our time on the normal chairs next to the bar.

Location near the beach, excellent view directly to the beach, comfortable spacious rooms, nice outdoors and indoors pool, rich breakfast

There were not enough parking places inside the hotel area, nor guaranteed sunbeds for hotel residents (you should put your towel to reserve before going for breakfast). We also missed some fruits at the breakfast (there were only oranges and grapefruits). Lastly, the single beds in a twin room are rather small.

The stay we had at the hotel was amazing. The stuff were friendly and helpful. At the first place we booked the junior suite although there was none left so they provided us with a different room with sea view and upgraded us to all inclussive. Mr.Michalis the manager was very helpfull and understanding. We ordered room service food which was amazing and the stuff was very kind. The bed was very comfortable, the whole room was big and comfortable as well. When we entered the room there was as well a champagne to welcome us , which we really apreciated it. Liked the pool and the amenities as well. The whole stay was exceptional , really recomend it, for couples, and for families. Thank you for the amazing stay.

Beautiful Hotel, set back and in a lovely quiet area. Our room was lovely and very spacious with a view over the pool and out to sea. We had a lovely welcome bottle of Champagne and fruit platter waiting for us as well as a glass on arrival. Staff were always polite and friendly and the breakfast selection was huge and always delicious. Everywhere was kept clean and tidy at all times. We did not have any evening meals in the Hotel so couldn’t comment on this. The Hotel is very close to shops and restaurants and the beautiful award winning beaches which are very well run and maintained. We would absolutely recommend this Hotel for a relaxing getaway and would love to come again!

I had the pleasure of staying at this exceptional 5-star hotel during the low season, and it was truly a fantastic experience. The atmosphere was incredibly relaxing and peaceful, making it the perfect getaway to unwind. Upon arrival, we were graciously upgraded to a sea-view room, which offered stunning views and added an extra layer of luxury to our stay. A special mention to Mr. Mixalis, the General Manager, who went above and beyond by inviting us for a complimentary lunch. The hospitality and attention to detail were truly outstanding, and it made our stay feel even more special. Overall, this hotel exceeded all expectations with its impeccable service, beautiful location, and serene environment. I highly recommend it for anyone seeking a peaceful and luxurious retreat.

Everything was a dream

We loved the character of the place, it is not an all inclusive resort which was very important for us. The place is new, beautifully decorated and very clean. Is it next to the sea and beautiful promenade that you can walk to the city center. Freshly squeezed orange juice for breakfast and exotic ara parrot were cherries on the cake. The staff is friendly and taking really good care of guests. It was a great stay and we are looking forward to come back. Greetings to everyone!

We wish the food was outstanding, as it was our expectations - it was good but not the best. Also if sauna would be free of charge, we would love to use interior pool everyday. The water in the outside pool could be heated. Making all that our dreams would come true :) Thank you all for making our stay so pleasant, specially thanks to Tatiana who really cares about her guests and treats them individually which is very desired nowadays.

Everything. The lobby is beautiful. Champagne greeting upon reception. Pool and amenities fantastic and everything you would expect from a hotel of this calibre. However what sets it apart is the service and the staff. In particular the hot general manager Mikalis and the restaurant manager George are absolutely exceptional and extremely good at their jobs - nothing was too much trouble. We felt extremely looked after with personal service. Delightful stay, highly recommended to anyone and would stay again in a heartbeat.

Nothing. At one point we had a minor improvement suggestion and it was handled immediately and directly by the hotel general manager which was extremely impressive.

We booked this hotel for one night in the second weekend of October to celebrate my wife's birthday. We chose this hotel because of the very good reviews it had on booking.com particularly in terms of the level of professionalism and friendliness of its staff. When we arrived at the hotel we were welcomed by Michael, the general manager, and we realised straight away that we had made the right choice. The hotel had the right size and was brand new and very clean. Its location was great too - just a few minutes to the beach (in fact it is much closer than what the pictures show). The rooms are very modern and the balcony views are amazing. Above all, we were really impressed by the high level of professionalism of Michael and his staff who did so much to ensure that our short stay would be exactly what we wanted. They all took so good care of us. Thank you for the excellent level of service and the amazing hospitality. We will definitely come back!

Couldn't find anything to complain about!