The Location of the Property is very excellent. Very well connected to the Public Transport (just a 2 mins walk). Vasil and Veronika at the Reception are just Amazing. They explained us all the things while checking-in. Thye gave us perfect and all details about Room, Hotel, Breakfast, Public Transport, nearby Restaurants and attractions as well. They are very Polite and knowledgeable too. We really enjoyed our Stay. Room size were quite decent and rooms are near and clean. Everything was perfect and value for Money. Parking is included in stay and very convenient to park and use it. I would definitely recommend my friends to stay

One thing made me upset and terrible is we had a little problem with Shower in the bathroom. Although it got fixed very quickly but the Facility Guy who came to fix that entered into our room directly without our permission. (He might have got the Master key). This is not at all acceptable and evade into someone's privacy. I would request Hotel staff to look into this very seriously.

hotel is great , receptionist guys are very kind , manager was also kind , we talked with him due to city tax issue .

Manager made us pay the city tax although our booking payment shows that our payment includes taxes too . He was trying to explain me booking.com was not correct we have to city tax . They took that money from us ! It is 2.20€ per day per person but it is not acceptable to pay more when i have already paid it !!

Absolutely amazing hotel. The staff are so friendly. They have free mulled wine for guests for most of the day. We were given a room upgrade and a complimentary bottle of wine. The rooms are so clean and the pillows were super soft. The location is very close to the tram line about a 3 minute walk and the number 18 tram takes you to city centre Would definitely recommend this hotel to friend ♥️

We came to this hotel from the UK and stayed for two nights to join a family party (90th Birthday) on the 14th floor in a lovely space with a great buffet and ouze of drinks with great staff at hand.

Can't find anything we didn't like.

The breakfast was fantastic with so much choice I didn’t know where to start and what to try first! Everything appeared well labelled and well presented. Everything we tried was tasty and we didn’t need to eat again during the morning.

I would’ve liked to know what is in the detox juice.

Good location, fast access to the city centre, tram station 2 min walking distance. The room was big, the parking free, and the hotel staff is always there to accommodate your needs. The minibar prices are very decent, giving the fact that it’s a 4* hotel. As a bonus - Great cocktails at the rooftop bar. Prices also very decent. The welcome drink is also a nice touch.

They could pay more attention to the cleanliness of the room, as there are some aspects that can be improved. If you want to order room service, a 6.5€ delivery fee will apply, and there was a minimum order value, for the delivery tax not to apply. Given the grand stature of the hotel this shouldn’t exist.

The hotel is very good and has a classic charm. My friend and I had a wonderful experience during our stay. As a complimentary gesture, the hotel gave us a beautiful bottle of wine and a €25 discount voucher for dinner at a Michelin-starred restaurant, which was an incredible experience. The food was amazing, and I had the chance to try the local Czech wine, something we were really grateful for. The housekeeping was excellent—the room was always clean and tidy. Breakfast was decent, with a nice selection of food and cakes that I really enjoyed. The entrance to the hotel is very charming, with a red carpet and a lot of historical character, which adds to the overall experience. The staff were absolutely kind and attentive throughout our stay. When we mentioned that we weren’t happy with our original room, they immediately offered us a better option, which we really appreciated. The location is not the most central, but the tram stops right in front of the hotel every five minutes, and it only takes about 20 minutes to reach the centre of Prague, very convenient. I highly recommend this hotel and, of course, we’re already planning to come back soon!

We had a small issue during our stay, which I don’t think is necessary to go into detail about here, but we were satisfied with the solution provided by the hotel. However, we would recommend that the hotel works on improving communication with guests, especially regarding the restaurant’s opening times, to avoid any confusion in the future.

upgraded room, complimentary bottle of wine, free glass of wine at bar, 15% off a meal, excellent free breakfast, free Prague pass which gives discounts, near bus stop and tram stop. staff very friendly and helpful. would recommend

The hotel is 10 stars, cleanliness is 10, breakfast is something of a dream, very kind staff, the interior of the hotel is superb, there are 2 locations to serve something to drink, a location where they also play live music on the piano in the evening, and the second location up on the 14th floor where you can admire the view. On my birthday, a bottle of champagne with ice and fruit was waiting for me in the room, something very nice from the hotel that they thought of, I was pleasantly surprised when I saw it.Upon departure, we received a magnet and a €20 voucher as a gift to use at the hotel for the next time and 2 water .. So the hotel is without a doubt and maybe TOP. Thank you to the hotel for everything. You are the beeeeeest!

The staff, the breakfast, the front office, the bar entertainment, and many, many more. The receptionists were quite exceptional with their delivery of qualitative service. They were so ready to help. I don't want to stay anywhere else when next I'm in Prague but in this hotel. They made my first-time visit to be memorable. City attractions are less than 13 minutes away.

It's nothing bad per se, just observations and suggestions. However, water was spilling out whilst bathing. An L-shaped shower coverage would be appropriate to avoid water spilling on the floor of the bathroom.