The room was perfectly clean, new, modern, comfortable. There was everything one could wish for. Good breakfast, but the same stuff every day

The only thing that left a bad aftertaste was the staff that tried to overcharge my friends when all the prices are listed on booking. I don’t know if they just made a mistake or were trying to rip my friends off, but that definitely needs some supervision.

This hotel was in a great location. Around 18 minutes taxi ride from the airport. Metro and tram lines right outside the hotel to take you into the centre, metro was a 10 minute ride. Supermarket right next door and restaurants near by. Bedroom was big and spacious, bathroom was nice with a bath and shower and shampoo /conditioner/ body wash all provided, a hairdryer was also there.Bed was comfortable, but would have liked another pillow instead of just the one. Breakfast was absolutely outstanding plenty to choose from. Bar and restaurant area is lovely and the food was good there also. Very clean hotel and very quiet at night. Would definitely recommend and would stay here again.

Nothing really, could have done with more English channels, this is just because we had a rainy day and was in the room a little longer.

The location is great. It’s not Old Town but with the metro and tram stops right outside, you can get everywhere you need to go in minutes. The breakfast was outstanding; fresh, high quality food. Homemade Bircher muesli, cooked to order omelettes, a huge selection of cereals, meats and cheeses… best breakfast I’ve had in Prague and this is my fourth visit to the city. The rooms were secure, comfortable and well maintained with complimentary toiletries and thick fluffy towels. WiFi was great and smart tv connectivity was a real bonus for a non-Czech speaker. The staff were very attentive and friendly in all my interactions with them. I will definitely be coming back to stay here for my next visit to Prague.

I had a great experience at this hotel. The facilities were excellent, and everything was clean and comfortable. However, what really stood out to me was the service, especially from a woman named Svetlana. She was serving coffee at the breakfast restaurant and truly made my mornings. She was incredibly kind, always smiling, and so attentive to every guest. Her warmth and friendliness made my stay even more enjoyable. I really appreciated her hospitality and the positive energy she brought to the restaurant. Overall, I had a fantastic stay, and Svetlana’s exceptional service was a highlight of my experience!

Nothing

I have stayed at the Hotel numerous times over the years and always found it to be welcoming and friendly. It has a great atmosphere, the rooms are quite good and very clean, the breakfast is also very good.

The bath room was a bit on the small side, the parking was a little on the expensive side. However these things would not deter me from stopping there again, which I hope will not be too far away. OH, nearly forgot, a maid knocked on the door and started to enter the room very early in the morning, so we were not very happy about that but did manage to get back to sleep.

I booked the hotel because of its location—outside of tourist routes, in the city, but near the airport. After staying in the place, I can confirm that the hotel location was perfect for my needs. The front desk staff was very welcoming, both during check-in and check-out. There are many restaurants of different levels and cousins around, a grocery store just next door, and a good commute to the city center, tourist spots, and the airport. The rooms are very spacious and basic, with good sound isolation. The bathroom is well-supplied. The rooms are in good condition. Great windows have a view of the city and lovely illumination. There are blackout curtains. Spacious lobby with various sitting options, chargers, chill, and work areas.

Only 2 things could have been better: 1. Smart TV so that I could stream video via WiFi from my phone 2. Pillows selection, so there was a choice on firmness of the pillows (they are incredibly soft, I prefer harder ones)

Well run hotel a bit away from the centre but very well connected by metro and tram. Friendly and welcoming staff, lots of rooms, a spa and other facilities. The room design is calm and inviting. The beds are comfortable and fluffy, the bathroom up to the latest standard. The breakfast is spectacular, you have all and everything to choose from, even Miso Soup and rice for the Asian guests. I can only recommend the Vienna House and would book it again, not only for business trips.

We liked the room, it had everything we needed, and the room was quite cozy. There was a pleasant atmosphere in the lobby, a good location, and accessible transportation. The breakfast was varied and quite tasty. There was filtered coffee (although unfortunately not every day), the room was clean, and the condition of the rooms was good. It was quiet enough, with no outside noise or noise from neighboring rooms. Good blackout curtains. Excellent shower.

The lady at the reception tried to charge us more than what was stated on Booking.com. Since we transferred the exact amount in Czech crowns that our room cost on the Booking.com website, the payment did not go through. The second time, the lady entered the exact amount shown on Booking.com without us saying anything. One might think it was a mistake, but our friends were also almost overcharged, though in a different way. Additionally, we were very surprised by a sudden minibar check by the staff while we were still packing and had not checked out yet. They just entered our room and checked it. The potatoes at breakfast were obviously poorly washed, with dirt crunching on them. This was the case in two dishes containing potatoes.

I will start by saying that from the location you can access easily most objectives in prague using public transport. The room was spacious, with really modern furniture, a nice bathroom and all the necessary facilities. The breakfast was also rich and good.

While the staff was generally nice and helpful, I must say that this one interaction made me rate it a 9. Some of the rooms in my proximity were really loud, banging and listening to music on really high volume. It only got solved after calling the reception more than 6 times and finally asking for the reception manager.

The location was great! It is right next door to the subway and there is a small grocery store and pharmacy right next door as well. The train is also right out in front of the hotel. There is a park across the street with festivals and such and there are fast-food stores and pizza shops within walking distance down the street and around the corner. You can also buy the Lime scooter pass and get to Old Town Square where all the local shops and such are. I thoroughly enjoyed myself!!! This is a great hotel for US visitors!!!