The hotel is nice and room is clean. Many restaurants to dine in….

The breakfast, need to wait until there is an available table and the receptionist who’s taking the room number is very arrogant specially when asking about the table…..don’t show your attitude to your guest because they are not staying there for free. Show some respect when they are asking for something!

Great food choices. Amazing suites. Wonderful staff.

We were there to use The Dome pool. But a billionaire booked it for a private party for a whole month. Terrible. Hotel should have explained this before we even arrived so we could choose alternative hotel. Outdoor pool was also closed due to weather. Sad.

Everything in the property was excellent. Staff, food and everything.

The staffs of the BDO bank inside the hotel was not very helpful when our Visa card was captured outside the Pearl Wing lobby BDO ATM Machine. Told us to wait and wait till we already catch our flight on Sunday without getting the card. It is not the customers fault and also not the staff fault but they failed to bring back the card even we told them our flight is coming soon. Bad service.

Quite luxurious

Check in process is not efficient- unlike other 5 stars hotel. No welcome drink! And imagine, guests had to stand to queue- no couches around the check in counter! I booked 4 rooms for my business partners from overseas and they are not impressed with the process.

Room is beautifully decorated and staff had a banner and cake ready on our arrival to celebrate our anniversary. Spa was brilliant and the highlight of our stay. Medley buffet is really good for breakfast a d dinner.

My room had food crumbs under the table on arrival and they were still there when we left which makes me question how clean was the room. Property is a bit gaudy and lacks class, it’s 5 stars but it’s not a luxury property, lacks sophistication. We asked if we could check out at 1 instead of 12 and I received a pre scripted answer, its ok to say no and they are under no obligation to accommodate the request but they lied to me and gave a nonsense chatter about why they couldn’t help.

Check in process is not efficient- unlike other 5 stars hotel. No welcome drink! And imagine, guests had to stand to queue- no couches around the check in counter!

the staff were amazing; the weather was very bad during our stay and the fact we did not need to leave the complex was a winner for us. Really everything was as we anticipated, and the upgrade was so appreciated. It was a special trip for us both and to experience this suite set the tone for how we were going to feel for the whole stay. the 6pm check out made the midnight flight not so much of an issue and i arrived home still refreshed and remembering the holiday not how uncomfortable the flight was :) well done!!

laundry was OTT expensive. the room service menu is limited. the pics on the menu show smaller meal so we order 2 and can only eat one because it is actually large. wasted food. I found the mattress sagged for me and was uncomfortable (i am 194 cm and 115 kg) Was not able to use the dome pool due to event. No bubble bath in a suite with a big bath. I have only listed these things because you asked. we had a great stay

We booked the Grand Deluxe King Room and definitely worth it! The room was very spacious at 75sqm and also a smart room which you can control everything via iPad. The layout of the room is open with a big living area, an office desk with mini bar, the bedroom and the bathroom. It has two separate Japanese toilets (in the powder room and bathroom), a bathtub with beautiful view of Manila Bay, double vanity and luxurious toiletries. The property is immense with multiple shops, a big casino (great poker tournaments) and various restaurants for every budget. The fountain show was remarkable. If you stay here, you don’t have to leave the property to have a great holiday! Special thanks to Lois for accommodating our room request. We would also like to mention The Retreat Spa. It was truly an oasis for relaxation. It helped us unwind and detoxify before our flight. Truly one of a kind experience! We highly recommend this amenity. The breakfast buffet is really sumptuous with lots of choices and every cuisine is available.

Even though, we really enjoyed the breakfast buffet, I find the coffee rather disappointing—it was served cold and bland. I even had to go to Starbucks to get my fix. Other than this, everything was perfect! Definitely coming back again!!!

Room rates are pricey. I was lucky to get good pricing by planning and booking way in advance. However we enjoyed our stay. Excellent respectful, personable, helpful staff in every area. Beautiful clean hotel and casino. Returning back to Manila 10 days after checkout but had to book at Hilton since Okada"s rates are super expensive for my next 6 days stay even with planning ahead. Still 10 stars for this visit.

One suggestion. Light up the room number panel in the elevators. Too dark and can't see what button to push. Other guests with us in the elevator said the same thing.

Breakfast was excellent, too many food to choose from. All Staff were attentive and polite. Definitely will go back again.

Smell of cigarette when you walk on the casino. There should be only one spot on the far corner exclusive for smoking people to prevent second hand smoking when you are walking. More complementary like milk on the fridge for guest to use. It's hard to to buy on the displays inside the room because you have only 1 minute or less to read the label, how can you have an inform decision if you can not read the label of what's been displayed. Chairs should be vacuum too as we found hairs on it.