The hotel is nice and room is clean. Many restaurants to dine in….

The breakfast, need to wait until there is an available table and the receptionist who’s taking the room number is very arrogant specially when asking about the table…..don’t show your attitude to your guest because they are not staying there for free. Show some respect when they are asking for something!

Great food choices. Amazing suites. Wonderful staff.

We were there to use The Dome pool. But a billionaire booked it for a private party for a whole month. Terrible. Hotel should have explained this before we even arrived so we could choose alternative hotel. Outdoor pool was also closed due to weather. Sad.

Everything in the property was excellent. Staff, food and everything.

The staffs of the BDO bank inside the hotel was not very helpful when our Visa card was captured outside the Pearl Wing lobby BDO ATM Machine. Told us to wait and wait till we already catch our flight on Sunday without getting the card. It is not the customers fault and also not the staff fault but they failed to bring back the card even we told them our flight is coming soon. Bad service.

Quite luxurious

Check in process is not efficient- unlike other 5 stars hotel. No welcome drink! And imagine, guests had to stand to queue- no couches around the check in counter! I booked 4 rooms for my business partners from overseas and they are not impressed with the process.

Room is beautifully decorated and staff had a banner and cake ready on our arrival to celebrate our anniversary. Spa was brilliant and the highlight of our stay. Medley buffet is really good for breakfast a d dinner.

My room had food crumbs under the table on arrival and they were still there when we left which makes me question how clean was the room. Property is a bit gaudy and lacks class, it’s 5 stars but it’s not a luxury property, lacks sophistication. We asked if we could check out at 1 instead of 12 and I received a pre scripted answer, its ok to say no and they are under no obligation to accommodate the request but they lied to me and gave a nonsense chatter about why they couldn’t help.

Check in process is not efficient- unlike other 5 stars hotel. No welcome drink! And imagine, guests had to stand to queue- no couches around the check in counter!

Room rates are pricey. I was lucky to get good pricing by planning and booking way in advance. However we enjoyed our stay. Excellent respectful, personable, helpful staff in every area. Beautiful clean hotel and casino. Returning back to Manila 10 days after checkout but had to book at Hilton since Okada"s rates are super expensive for my next 6 days stay even with planning ahead. Still 10 stars for this visit.

One suggestion. Light up the room number panel in the elevators. Too dark and can't see what button to push. Other guests with us in the elevator said the same thing.

The Place is special, the people that works there make you feel your special, from the gym personnel, the pool personnel, from the elevator personnel, concierge , reception and the guards, they always greet you with smiles , always accommodating to all requests. surely im gonna miss this place , not because of its elegant hallways , Lavish interior designs, grandeur facilities, but the experience itself. Well done and keep it that way.

I'm just nitpicking here but the aircon lowest setting is still a bit strong for my liking , turning it off would suffice air circulation, other than, that i still slept comfortably.

The hotel was luxurious and the room was spacious. The staff was friendly and accommodating. The place was very big and has lots of entertainments that would make guests stay longer. It was glamorous.

The fact that you cant bring outside food! During midnight after a few games at the casino of course its tiring and all restaurants are closed and we’re starving but we cant order outside food which is inconvenient. But i guess there’s a hotel room service but didn’t know where to look for the menu. And in the bathroom it was very spacious but it’s lacking of hanging bars for towels and clothes rack or laundry basket. And a normal refrigerator is more needed more than the minibar. Since its not very strict who will enter the premises they’re were a few scammers and thieves which is very uncomfortable not only to locals who would like to relax and enjoy the place but specially to foreigners. Which is not good for the image of the hotel.

This was the best Hotel I have ever stayed in. The staff were amazing. The hotel was like dying and going to heaven. I dined at the Buffet and it was work class. It was better than Hawaii, Japan, and Las Vegas. They strive for perfection. The employees ask for feedback and pass out a QRCode with the individuals name. Okada is Dialed in and have shown me what exceeding guest expectations means. I am a Toyota Service manager in Hawaii, that has been in Automotive for 25 years. I also worked as the Bell Captain at the Sheraton Waikiki for 13 years. I have never experienced customer service or a Hotel of the caliber of Okada Manila. It is a bucket list place to go. Go Okada. Aloha

There is nothing that they could improve on.