Hotel was close to many tourist attractions. Staff were really friendly.

Had booked a car through the hotel to pick us up on arrival at the airport. We had to wait for 45 minutes and make two phone calls to the hotel before we were finally picked up. Then we were dropped at a different location and had to be picked up by the hotel buggy. Not a great experience, however the car back to the airport was fine.

Breakfast was ok, standard buffet options with several fresh fruits (watermelon, peaches, plumbs, apples), but nothing exceptional. Good thing is that you can order omelet. Orange juice was made from oranges and not those cheap artificial drinks. More meat options would be good. Coffee was OK. Rooms were clean - they clean them every day. AC unit was OK but it could get too cold during sleep.

Tramway and road noise!!! If your room is looking at the main tramway road (Sultanahmet - Gulhane) forget about sleep. We tried to change rooms but hotel was already full. If possible avoid rooms in that part of the hotel.

Amazing customer service, second to none. So friendly, helpful, and accommodating to our needs. And the location can't be beat regarding distance to the major historic sites in old town. We had a view of the Hagia Sophia right next door. Also close to public transportation for touring further field. Our room was clean, spacious, and comfortable. Some of the furnishings are looking a bit worn, but you hardly notice because everything else is so great. Breakfast was in a beautiful dining room, with lots of choices. A great choice for a mid-priced hotel. I highly recommend..

No issues, it was all perfect.

Our stay at this hotel was truly fantastic from start to finish. The staff were incredibly welcoming and helpful, always ready to assist with a smile. Sevgi, Cemal and Memeth made us feel like home. We can’t praise them enough. Not just them but the entire staff. The room was spacious, clean, comfortable, and with a beautiful view of the Hagia Sophia. The overall ambiance truly captured the essence of Istanbul’s rich history. The location is perfect — close to major attractions such as Hagia Sophia and Blue Mosque, restaurants, and public transportation, yet quiet enough for a peaceful rest at night. We especially appreciated the daily breakfast, which offered a great variety of fresh and delicious options, including traditional Turkish breakfast. This hotel made our Istanbul trip even more memorable, and we would gladly stay here again. Highly recommended!

Our room was comfortable and clean, with a nice view. However, the bathroom could use some attention. While functional, it felt a bit dated and could benefit from some updates or maintenance to match the overall quality of the hotel.

The room given to us was nice and big with a balcony attached to it. Room was clean and had no issues with anything in the room. The bathroom was big and had a marble shower area which was an excellent touch. Staff at the hotel was really good especially the breakfast staff women called Sevgi, she was brilliant and always asked if we needed anymore food. Reception people were also really good and helpful too. The location of the hotel is opposite the Hagia Sophia which is one of the best locations to stay here in Istanbul. I would 100% come back here again and would recommend this hotel to anyone staying in Istanbul.

An Exceptional Stay – Warm Hospitality & Perfect Location From start to finish, my experience at this hotel was exceptional. The hospitality was some of the best I’ve ever encountered—warm, attentive, and truly genuine. The staff made me feel welcome and cared for throughout my stay. The breakfast was absolutely perfect, with a delicious and varied selection that started each day on a high note and many Thanks to Sevgi for the best service . It was clearly prepared with quality and attention to detail. Another highlight was the hotel's location—just a short walk from the nearby Hagia Sophia It made it so convenient to relax and enjoy the facilities right outside the door. This hotel is a true gem. I can’t wait to return and would gladly recommend it to anyone looking for comfort, excellent service, and a perfect getaway spot.

Nightmare arrival in Sultanahmet very late rainy night from International Airport, the first week of Ramadan. Road blocks everywhere so visitors to Hagia Sophia Mosque could wander the streets safely after dark ie there were no cars in area of our hotel located on a small street adjoining the Mosque. (During Ramadan Muslims fast from daylight until sunset then families and friends get together to eat and break the fast in a meal called Iftar.) The taxi couldn’t use any roads near our hotel and suggested that we, an older couple, should walk up the hill dragging our 4 heavy pieces of luggage over the cobblestones. Out of the dark 4 handsome young Turkish men offered to drag our 4 suitcases up the hill to the hotel with us trailing behind. We were in love with Istanbul again! Ottoman Hotel staff were p concerned about our late arrival and made us so welcome. We learned that all hotels in the area collect their guests and luggage in buggies from any point they had been stopped at a barrier. We settled in quickly and enjoyed the ambience of a lovely old Ottoman Hotel. Breakfasts were wonderful,. served from the hotel’s Michelin starred restaurant/kitchen

Nothing at all! Loved my bathroom.

The location cannot be bettered. Walking out of the entrance to see the Haghia Sophia looming up in front of you is a special experience. And the view from the dining areas is pretty good too. The staff were helpful and attentive at all times. Our room was cleaned each day to a very high standard.

It's a trivial thing, but perhaps a little bit of attention could be paid to the staircase leading up to the bedrooms. One of the treads was loose and the carpet could do with a thorough clean.

While the hotel’s facilities and ambiance are what you’d expect from this property, it’s these personal touches from the staff that make Ottoman Imperial Hotel stand out. It’s a place where the warmth and care of the people elevate your experience and ensure that your time there is nothing short of exceptional. A special shout-out goes to Erhan, the exceptional receptionist, who not only makes check-in a breeze but does so with such care and attention to detail that it immediately makes you feel like a valued guest. His professionalism and friendly demeanor are truly top-notch. I highly recommend Ottoman Imperial Hotel to anyone looking for more than just a place to stay—it’s a place where you feel truly cared for.

There are quite a few stairs in the hotel between the reception, rooms, and the breakfast area...

The location is perfect, right next to the Ayasophia, and the hotel is Turkish and not some generic Westerm hotel you can find anywhere in the world. The wake up call was hard and loud - muezzins singing lustily at 6:21 in the morning. The restaurant (which we didn't try) has Michelin Recommended status so they are trying hard to be the best. Staff are lovely to a tee and cannot do enough to help. Breakfast was great and the rooms are very comfortable. In all the hotel is good but the most important part is that it is genuine, not trying to be some 5 star wannabe like many others.