I love the pools, lazy river and the running track. The room is also spatial enough. Btw the reception Yosef Talaf’s service is good. The wine service at the buffet restaurant is also good sorry I did not take note of his name. All the staff here are really friendly and passionate about their work and make us feel like home.

I think it will be better to give customers a map if there could be one :( I love the wonderful space in the hotel and the garden but I often got lost in it and need to ask many staff. (thx to all the ppl that had helped me

Generally we liked most things and were satisfied, for example the waiters were very friendly and warm-hearted, they always try to please you, especially Elshazly, who prepared our drinks by the pool, is very good at his job.The rooms were spacious and clean, Mohamed, who was responsible for cleaning our room, was always very interested in us and did his job very well. The food was delicious. What we liked the most about the hotel was its garden and lazy river, very beautiful and carefully cultivated trees, flowers and grass give the hotel a very nice appearance.

Main course variety is a bit less. and finally, I think the tiles in the pool need maintenance because the joints are empty and need filling, some places can be sharp!

The best and most luxurious experience for us ever! The food was incredible, it was super clean, nothing was missing and the staff very friendly and helpful in every situation, regardless of whether it had to do with the hotel or something outside of it. In particular our very favourite (private butler) Saif Eldin Nader (sorry if I made a spelling mistake) exceeded our expectations. He was always there, always on time and seemed to somehow always be near us! Even outside of his working hours, he was ready to reply on whatsapp and help us with a problem. The only thing to dislike about our stay was that so many staff members spoke German to us or we got German menu cards or flyers, without asking us if we even speak German (as Dutch people - we don’t…). We can understand some confusion but it happened everyday one way or another so after a while it got annoying. Other than this there is absolutely nothing to complain about. We will definitely come back here!

We had an absolutely wonderful stay at this stunning resort. From the flavorful food to the refreshing drinks, every detail exceeded our expectations. What truly made the experience stand out, though, was the incredible staff—genuinely warm, professional, and consistently going above and beyond. Their five-star hospitality is what truly sets this place apart. That said, there are two points I hope management might reconsider to elevate the guest experience even further. First, the in-room two-in-one shampoo and conditioner. For a resort of this caliber, many guests—especially women—really do appreciate having separate, high-quality hair products. It may seem like a small detail, but it does make a noticeable difference. Second, the pricing transparency for beach and water sport activities could be improved. I agreed on a price of €50 for parasailing, which was already on the higher end compared to market rates. However, I was unexpectedly charged an additional €15, which was not communicated beforehand. This kind of surprise isn’t a great feeling, and clearer pricing from the start would definitely help avoid confusion and disappointment. Aside from those minor points, everything else was truly perfect. We’re already looking forward to coming back!

Absolute Gem. Really nice and unexpected calm hotel. The grounds are massive and very well maintained. Even at full capacity it never felt full. Service at the restaurant, beach, pool and bar were absolutely great. Rooms clean and relatively new. It is not cheap but good value overall. Also great that you can use the sister hotel which is across the street which has slides for the kids but is way more an AI hotel than Aldau beach. Always happy to be back at our own calm place. Very little to criticise: - no conditioner in the room but a mix of shampoo and conditioner. Not acceptable for a hotel like this - our luggage was left outside our room for hours instead of putting it inside on the arrival day. - smoking in the main lobby is allowed. - the restaurants are not really bookable. They need to change the system so everybody does have a chance. People seem to book the whole week in advance - gym is on the small side for the number of guests - no outside lounge furniture in the bar. There is lots of space but nothing to chill.

It really was an outstanding vacation with the family. It is an absolutely well-maintained hotel and it was really top in all respects. But what makes it an absolute experience in the end is the entire hotel staff. I have rarely seen such friendly, courteous and polite staff. My daughter is already asking when we are going again.

If there is anything to criticize, it is sometimes the somewhat too high pricing of the activities here are extreme differences to the external providers.

Range of food is very good between the main restaurant and all the a la carte offerings. The pool is of a very good size and access to pool loungers which are plentiful means there is no need to awake early to bag a bed. The staff are genuinely friendly and helpful

I hate it when a hotel tells you it has a dress code for particular restaurants but then does not enforce it when you go to said restaurant. I packed long trousers which I hate being forced to wear on holiday only to find other guests in the said restaurant wearing shorts. The range of spirits is poor. This is the first all inclusive that I have been to that doesn’t have a local variety for amaretto baileys Irish cream coffee liqueur etc. I do not expect having the international brand but normally there is a local alternative and I found this quite poor especially when you no longer wanted to drink beer or long drinks.

Everything , extremly nice vibes , its just amazing ,Its my third or fourth time here, Martin and nermeen at the reception were extremely nice and helpful, radwa at the main dinning area was really helpful and cheerful. The waiters in general are all nice and helpful Also the guys at the pool area were really nice. Overall a very nice experience.

My only comment were the bellman guys when i arrived they were kind of slow with my luggage and when i was leaving on the last day i didnt find any of them to help me with my luggage to put in the car , i had to do it by myself ( its not a big deal for me ) but u expect more from this hotel , there were other guests as well waiting for them.

Everything, the greenery designs, spacious, food, pool, sea .. it was wonderful

The reservation process, i booked through booking and the hotel took full amount upon check in, without deducting the held amount and i had to wait for a month for the downpayment to be released.. this was really uncomfortable for me, Despite the fact that i asked several times the status and the reception staff said max 2 days to be released, then they said 2 weeks, until the system returned it automatically after 1 month

The room and hotel facilities were excellent, clean, modern, and very comfortable. The food was amazing, with a wide variety of cuisines. Every day featured a new international theme, which kept each meal exciting and enjoyable. The staff were truly outstanding, friendly, professional, and always ready to assist. There were fun daily activities that added energy and engagement to the stay. This hotel is the perfect place to fully relax while still having fun, ideal for families, couples, or anyone looking to disconnect and enjoy their time.

Honestly, I did not notice any major negative aspects. The swimming pool water was a bit cold, personally I found it refreshing, but young children might find it slightly uncomfortable.