I arrived after booking an inside view of garden. Was placed into a room literally over hvac system. We told front desk and gave reservation and details we were given. She insisted I was wrong still. Another woman came up however and saw same and said you are correct and we are sorry. We were moved and given a discount. That said we were moved to a corner room and barely could see inside lol It was beautiful inside room however and comfortable. Entire place was so it worked out.

Staff at front desk only needs a little help, they seemed to be over worked or simply not happy.

Employees were exceptional. Very helpful when needed. I requested a room close to an elevator. We were assigned a room as far away as you could get. Mitchell was escorting us with our luggage and he was very helpful in moving us to a room close to an elevator.

It was very difficult to find the main check in entrance. GPS took us to Main St entrance which is a pedestrian entrance only. We had to drive around several blocks to get to the vehicle entrance, not on Main Street. Mitchell was helpful with us again.,

Location was perfect and rooms were nice!

Bought the package with breakfast included. Then went to order the breakfast from the door hanger (only said I would be charged $5 for delivery) no charges listed on the "menu". I assumed this was the included breakfast as everywhere else I have stayed the menu stated the charges next to menu items and it only said on hanger that there was a delivery charge. Spoke with the manager who was not helpful at all. Just confirmed I bought the breakfast package but denied that this was the same service and breakfast. HIGHLY DOUBT they make 2 different breakfasts for people who order to room vs go down but that's what he insisted was the difference. So essentially I paid $50 for breakfast and then also the breakfast package when I booked the room.

Location, easy check in/out, lots of elevators, comfortable bed, and close to restraunts and shopping.

The shower wasn't clean when we checked in or the hallway. Don't get a room with a column, it takes up so much of the room. Valet was also rude to us about unloading and parking but if you want people use vallet it should cost the same or less than self park. Also room key stopped working and engineering said they weren't sure when could fix. Was fixed within the hour of us eating dinner but we couldn't change clothes or shower before hand because of the key situation.

Great location and a beautiful hotel overall. The room was spacious, and very comfortable. I especially enjoyed the panoramic elevator. The central bar and Roost restaurant served an excellent breakfast as well.

I was charged an additional $12.72 after I left, which was not listed on the invoice I received by email. This is quite concerning, as there was no explanation provided for the charge.

The hotel its self was beautiful the location was outstanding the staff was very friendly lots of nearby restaurants /bar/rooftop. The people's great atmosphere was just wonderful.

No microwave in the room it was where the ice machine was and our room was a good little walk from it did like the bathroom door.

Great location downtown easy walk to shops and restaurants! The hotel bar and restaurant were good. We enjoyed Sunday brunch it was pricey but food was really good. The staff was friendly and welcoming! We forgot our umbrella and the front staff loaned us 2 to use while going out to dinner. Parking garage or valet parking available. In room breakfast available at cost we did not use but nice to have that option

No complaints

We stay here often because we know rooms are spacious, quiet and thr this are the largest in any hotel we have stayed in.

On check out day I was appalled that the cleaning staff walked into my room while I was sleeping and naked. It was an insane invasion of privacy that should not have ever happened.

The location was amazing and the friendliness of the staff was top notch.

A/C in the room could not keep up we were uncomfortably hot all night. It didn't ruin the night by any means and it would have been more of a hassle to move. We dealt with it and brought it to their attention in the morning.

I had a double king room. It was very nice and roomy. The bed was comfortable, and the view of the lower lobby area was nice.

Hot water in the shower was weak. It would get warm at best. I like a hot shower. My colleagues experienced the same in their rooms. For the price of the room and the size, I would have liked to have a more comfortable chair to sit and relax in.