Walking in the door I went to Reception and an employee named APRIL reached out to help me immediately. I was early for my king bed reservation, yet she offered me a beautiful room, 1049 on the 10th floor with 2 Queen beds and lovely bathroom. I had no view and did not care. I had been traveling and staying in sub par hotels and my 3 days/Nights at JW Marriott Chicago was a delight! BTW, April found my Bonvoy credentials which I was unable to unearth though I called several times and was left hanging without the correct password/numericals. Because of April at Reception, Im going back to other recent Marriott stays and getting my Bonvoy points. I headed to the SPA, as I had made an appointment while on the plane. Anna gave me a gel manicure that looks like it was just finished and it was a week ago. I also had a massage with Christina, at the last minute before I left down and it was excellent. One morning I was rushed and had breakfast in my room which appeared within 20 minutes. It was hot, the eggs were delicious and just what I ordered and the coffee was very good. My room was refreshed every day which has not been the case at many hotels since COVID.

A waiter in the lounge took my order for a sandwich. I tipped him very well, though the gratuity was included and he did not mention that. He also did not seem to care that I mentioned I was in a hurry and I had to ask him to please check on my order. Only employee during my time that was not helpful, in any way. One of the lamps in my room did not work. That may be on me for not mentioning it.

Posizione ottimale e servizi di livello.

Camere rumorose e un pò datate.

The staff was extremely nice and accommodating. I would return again.

The cost of parking was atrocious, and so was the cost of the meals from room service. We were charged $8.00 for a single can of soda. That is astronomical. I couldn't imagine why my room svc bill was so high and it was bc of the inflation of regular items. $15 for a single kids cup of mac and cheese is insane. The indoor pool was also cold, my youngest couldn't even swim bc he was shaking after 5 minutes.

Super luxury hotel - it is huge, modern and elegant 🥰 very friendly staff and so helpful, much appreciated ❤️ so convenient location as in the city center! Got its own restaurants - all nice with excellent food 🍲 also nice breakfast 🍳🥪 🥞 with lots of options and reasonable price - of course - excellent customer service ❤️ in addition, the room service is fantastic - got the morning tea with lovely succulent plant 🪴 which finally became a little present 🎁 for me when I left the hotel 🏨 many thxxx ❤️ highly recommended 😘 and I am sure u will love staying here too

Nothing

Comfortable and modern room with a good size bathroom. Location is next to Willis Tower. No wait time during check-in Fast and very friendly room service

Wifi paid (but they manually removed from bill when asked about it) Bill was not clear, they give you credit for the city tax to be used for dining however not clear if/how this was applied on bill.

I didn't book this hotel original as I was already staying at Hilton and it was cheaper but we had a bad experience at Hilton on the fist night that I switched hotel even though Marriott will cost me 3x what I paid for but it was worth the stay! I love Marriott and will continue to book and stay at this hotel.

The front staff and the support staff were very helpful in assuring that we had the support we needed.

We had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which I don't think was safe as it blocked the hallway. We were to have a city view and what we had was a view into the office building across the street.

Very quiet and clean

A waiter in the bar area wouldn’t let us sit down with the drinks we had just ordered at the bar. He said we had to order from him if sitting at one of the tables

The staff sent me champagne and chocolate strawberries. We were so surprised and grateful. I love the hot tub and my room. The staff also upgraded my room for my anniversary so we were on the 11th floor with a sofa and big screen TV which was great to watch the playoffs. The room was perfect!!! Cold weekend so we spent most of our time in the hotel. Ordered food mostly in. What a great getaway. Will definitely come back.

The cost of the valet was expensive. Also booked hotel for the use of the hot tub and steam room. The Steam room was not available during the week or if you do not have spa services. This amenity was one of the reasons I booked this hotel. My husband and I really wanted a relaxing experience. So we were looking forward to it. However the hot tub was amazing!! Many of the hotels did not have these amenities so I chose the the JW for those reasons

Close to Union Station, 10 min walk. Close to the Art Institute of Chicago and Millenium Park. Good location to other attractions

No comment