The pools out front along closed proximity to boardwalk was very nice, easy accessible for us

Staff needs to police, enforce the No saving of pool lounge chairs by using towels to save 10+ chairs, unless you and your family/friends are physically present. These said chairs being saved, were not in use till approximately 3, 4+ hours after the towels were placed on in the early morning hour. This situation is a risk of probable confrontation by other members if not corrected

The location of the facility, the cleanliness, and the staff were all great. The beds were comfortable and clean. The bathrooms were very clean. There was adequate parking close to the hotel. We got a flat tire while our truck was sitting in the lot, and the staff called us and advised us of the situation so we could take care of it immediately. This was the afternoon before we left! This means that they patrol the lot to ensure that vehicles are secure, no one else is parking there that shouldn't, and advise you of issues immediately if there any. That was fantastic. It could have been a disaster trying to check out and finding a flat tire. Great job!

I did not like three very minor things. The fan in the bathroom did not work, so after that amazing hot shower, the bathroom stayed a sauna for quite a while. Secondly, in the kitchenette, there was not a full-size coffee pot, just this single serve pot. The booking ad said coffee pot. We brought coffee and filters. We were provided two single serve for the pot in the room. Yes, we could have asked for more, but instead, we just went to starbucks.. maybe reword that description to say single serve pot. Finally, the chair and couch were not the most comfortable to sit on, normally that would not even bare discussion, but we had spend a good portion in our room on one day due to hurricane Erin. As I said, all minor things, and we will definitely stay here again!!! Thank you!

Everything ! The location on the boardwalk and the beach. So convenient and walkable to entertainment, shopping, and restaurants. The hotel is a little older and somewhat dated but was so very clean ! The staff were very friendly. And I loved the way our room was set up with the little kitchen. It was fully stocked with everything you would need. Plus the housekeeping staff kept us stocked nicely in clean towels and such. It all helped to make us really enjoy our stay and vacation time here.

Loved everything. My husband said the only thing that would have made it more perfect was if they had served free breakfast. We did eat breakfast down stairs in their hotel restaurant, Coastal Salt. And I thought it was very good and reasonably priced for breakfast.

I liked that it was on the boardwalk and had the balcony that I requested. I also really liked my housekeeper “Yesica” she cleaned everyday and made the room nice and clean.

The balcony door was broken, the screen door was broken and had a tear in the screen. The front door had a chunk tore out of the bottom corner on it. The air conditioner only worked half the time and the telephone in the room barely worked. Also the internet in the room worked only for about 3 hours total during the whole trip.. “a few minutes here and there” Plus the hotel has you call customer service yourself to deal with the internet when they should be the ones to do it. The 1800 number told me it was on the hotels end of the problem not there’s…”. It’s rediculous when you have to deal with that yourself and it’s there job not yours because your the guest!”

Great location. Amazing atmosphere. Having 2 pools outside made sure it was never over crowded. The staff at the Rum Shack are very pleasant. We had a king oceanfront room that was bigger than expected.Overall everything was clean, relaxing and enjoyable. There is a nice restaurant attached but it's not for folk who do not favor sea food. For breakfast we took a short walk next door to Malinas Cafe (get there before 9:30 if you dont want to wait) because you cant beat their breakfast or the prices!

We loved the location of the hotel. Just walked over the boardwalk, and we were in the sand. We liked spending time at the indoor pool and hot tub . They stayed open until midnight, and that was a huge plus! The indoor pool area could have been a bit more clean. People had brought in food and drinks, and there were ants on the floor from spills. Our room was clean and comfortable. We stayed right above the tiki bar, and it was a little noisy if we sat outside on our balcony in the evening. The noise didn't really bother us, but it might someone with very young kids. If you shut the sliding door and the blinds, you could completely forget that the bar is there ! We had an amazing relaxing stay, and we would stay again and recommend to others.

The location being right on the boardwalk. The amenities: 3 pools/hot tub, tiki bar, coastal salt, Starbucks. Nice to have so many options. The windows/patio door were sound proof when we closed them we could not hear anything from outside.

2 hand towels and part of bed flat sheet were stained. Would check linens more frequently and discard stained towels/sheets. The window curtains had lipstick on one side. Would check the white curtains when cleaning. The rest of the room was very clean. We also wished the outdoor pools were open until 9pm. There was one night that was very hot out and we wanted to use the outdoor pool. It would be nice if the outdoor pools were open until when the tiki bar is open until.

I like the location on the boardwalk. I liked that it was easy to get to the beach. It’s been fun. It was a fun place to stay.

The door into our hotel room had been broken prior to our stay and was never fixed. I brought it to the attention of the paperwork in the front desk and somebody came up and just put a temporary fix on the door, but it really didn’t solve the problem.

Room was spacious, bed was super comfortable. Location on the boardwalk was great. We had some good wings at Coastal Salt; however, I would not recommend the swordfish dinner they have. My husband did not like it at all. Kudos to the bartender, Alex. He was awesome.

The tables and chairs around the outside pool were not wiped down for the next day. Not having the tram running was a disappointment due to the accident involving a two year old child. Prayers to the family for their loss. Such a tragedy.

All staff/housekeeping we encountered was super friendly. The room was stocked well with towels & toiletries. It was very very clean. The beds and pillows were really comfy! The balcony had a great ocean view and being on the 5th floor we could view the bay side as well. The immediate boardwalk access is great!

The heat was cranked to like 90 when we got there; but thats not a huge deal. We just shut it off and opened all the windows. We also didn't realize in order to get to our room we would then have to exit the hotel after using the elevator and walk down an outdoor hallway. Which was only annoying on our one rainy day.