Great hotel in a very interesting and varied part of the Shinjuku ward! Welcoming & informative check-in by staff members. Small but clean room, bathroom & bed. Lovely breakfast spread to choose from - lots of different food & beverage options. I had forgotten that breakfast was included so this was a real bonus for us! Laundry facilities - although not enough washing machines (there were two washing machines available for guest use and there was a queue for them on a rainy Friday night :-)) The rooftop bar was a great experience (thankfully as it is one of the ways I had narrowed down the abundance of accommodation choices). Food & drink prices were more than reasonable given the amazing city and location we were in.

We liked pretty much everything here although wouldn't have minded having a tea/ coffee facilities in the room.

The hotel is in a great location for the hustle and bustle of Shinjuku. A short walk gets you to a metro station so it’s easy to explore other areas of Tokyo. Really liked the small cafe in the lobby.

From research trying to find an hotel to book in Tokyo, most of the rooms are quite small and our one at the Granbell was on the smaller size. If I stayed here again I’d pay to upgrade to a bigger room because in the ordinary room one side of the bed was against the wall making it awkward to get out of. Now that I’ve visited other cities and other hotels I feel that the room In Tokyo was a little tatty. The blackout blinds didn’t fit the window either so light streamed in which I personally found irritating but maybe that’s just me.

The staff were always friendly to approach and have kept our room clean daily. It’s nearer to Higashi-Shinjuku Station and would be the better station to go to.

The laundry room only had 2 washing machines and it takes 2 hours for a laundry job to complete. A lot of other tourists were using it and we had to wait for quite some time to get our laundry done.

Staff was very helpful

When booking thru BOOKING.COM, I mistakenly booked 2 rooms for one night instead of one room for 2 nights I immediately called Booking.com and they informed me that any changes or refunds would have to be made at the hotel. The hotel would not entertain any changes, including spreading the 2nd room to the next day. So I ended up paying for 2 rooms my first night and then had to pay for another room for the next night. I will never use Booking.com again.

Very comfortable bed, wonderful bathroom, superb daily housekeeping and wonderful location. Room was very quiet despite us being on the 2nd floor. Staff were wonderful, very accommodating and always addressed our concerns immediately. Good internet throughout the hotel. Having access to washing/drying machine was very helpful. Great coffee bar downstairs in the lobby and a wonderful roof top bar.

Initial room was very small, needed to upgrade to a larger room (additional cost of course). Both rooms were a bit dated, walls were scratched up a bit, stand-up lamp and a swinging chair in room were not needed-took up valuable space. There was not enough storage space, my wife and I had to practically live out of our suitcases. Had some issues with the air conditioning which was resolved by maintenance staff..

Great location in Shinjuku - so many shops and restaurants within walking distance. We were initially worried about the room (due to some bad reviews on booking.com), but ours was a decent size (for Japanese standards) and comfortable with our own private bathroom. Our room was also quiet and we had a great view of Shinjuku. The rooftop bar is also fantastic with amazing views! Would definitely return.

Not too much of an issue but it’s about a 10-15 min walk to any station. Some families may not like Shinjuku area due to love hotels being close by etc but as a couple we thought this hotel and area was fantastic!

Stayed twice at this hotel during my holiday. The first time the room was on the small side, but on my second visit, the room was slightly bigger. The rooms were quiet. Breakfast had a good variety of food, although it was predominantly Asian, but there was some Western food. There was a great rooftop bar, with fabulous views of the city, with a happy hour each evening. It was around a 15 minute walk to Shinjuku station, which was a bit of a bind every day.

Happy with everything

The location of the hotel is great! Rooms are on a small side (which is expected for this location in Tokyo) but very comfortable and have everything you need to stay in Tokyo for a few days. Rooms are clean, everything is provided on a regular daily basis. The area is quite doing night, super safe and easily approachable by subway or bus from several lines. Highly recommended!

Nothing. Everything was great! I highly recommend this place to stay in Tokyo.

Breakfast was fine

Nothing

The hotel itself was well maintained and thoughtfully decorated. It had a nice little courtyard leading up to the front door, which was a nice way to enter. The breakfast buffet was a nice selection of Japanese and Western foods. The staff was always helpful and courteous, and the rooms were sparkling clean with plenty of nice touches. The bathtub and shower in our room (Superior / Mature) were excellent. There was very little space for unpacking clothes, but we made it work.