Location was good. Many restaurant choices. Beds were VERY comfortable. Breakfast was also much better then most places. Even the croissants were fresh and done well. They also helpedto extend our check-out to 2pm. They were very accomodating.

My daughter had stomach upset & had to get medical aid. We returned from the hospital at about 10:15pm and requested the hotel restaurant (168) for toast & jam. Unfortunately, they DID NOT accomodate our simple request despite the fact that we know they have toast for breakfast everyday. We had to search for toast in the mall next door. Nevertheless, the Manager did apologise the next morning. Apology accepted. On another note, they should provide feeder bus to local attractions.

Location is next to a major and modern mall.lift drops you right at the restaurants and cafes. The pool was large and floaties a great bonus touch. Great for our kids as they would socialise with other guest kids and there spent of space for them to play, the water feature ends up being part of their playground. Staff were very accomodating and helpful. Breakfast included in room price which offers plenty for the fussy eater. Our room came with executive lounge access which can get busy at 6pm it has a small but satisfying selection of snacks and basic selection of drinks. Still very nice and great for a sundowner with a view.

It was great I don’t have much to complain, but if anything and to be picky, the sofa in our room was not vacuumed thoroughly under and side of the seating pillows.

Room was very spacious. Love where the desk is…behind the bed, so plenty of room to work without disturbing my wife in bed. 24hr Gym was big with plenty of new equipment and easy access. Swimming pool and jacuzzi. Breakfast was very reasonable…RM$30! Great location.

Disappointed with lack of bathroom amenities…even comb and shaver need to be asked to deliver. The safe was located right at the bottom close to the floor making accessible difficult. Swimming pool is out in the open making it hard to use in the rain…and Penang rains alot and often! Breakfast buffet seriously lack varieties. I know there lots of Muslims in Malaysia, but tourists are mostly Chinese and Westerners…no pork and beef on the menu is very limited in choice!

I'm glad i chose this hotel right at the centre of Penang. Connected to Gurney Plaza. The elevator will take you down from your room right to the amazing eateries in the Ground Floor. All the staff were amazing from security, concierge, reception, executive lounge and the restaurants, housekeeping, laundry, bar etc Executive lounge with varieties of snacks and drinks with free access for kids. Kids pool with floaters. Breakfast spread were great! Very big bathroom with 3 separate area including bath tub. They welcome you with ice cream in the reception. Walking distance to Padang Kota (Chinese Hawkers) and short distance to other city attractions by car/grab. I regret I didn't take much photos to share

None.

Room was spacious and comfortable. However the room needs proper cleaning as could see a layer of dust on the surface, minor things which could be improved.Musky smell at the coach, can be trigger to those with allergic rhinitis. Location is definitely ideal. public washrooms were clean. breakfast spread was fair, not much option for vegetarians. However, upon request vegetarian noodles were prepared. breakfast could be improved, providing more options for vegetarians/vegans. also option of providing non dairy milk upon request would be appreciated.

The biggest plus point is its excellent location, just a short walk to Gurney plaza, which made shopping and dining incredibly convenient. There are plenty of dining options nearby, ranging from local favorites to international cuisine, and numerous outlets to shop to your heart’s content.

The room was abit dusty when I first entered, which affected the initial impression. Also, the complimentary coffee capsule that was supposed to be provided wasn’t available, which was a small let down.

The facilities were modern, well-maintained, and clean. The convenient access to the mall was a big plus. Breakfast offered a great variety of choices, and the hotel staff were exceptionally friendly and accommodating.

The swimming pool had overly strong chlorine levels, which felt uncomfortable, especially for toddlers. Parking spots were limited, making daytime allocation challenging. Additionally, the beds were too soft and lacked proper spine support, which could be problematic for elderly guests.

The staff are spectacular! The moment we arrived on site with our luggage, a staff member approached and asked if we are checking in and he took care of loading our luggage while giving us directions to the reception on the 3rd floor. While we were checking in, we got complimentary icecream and our bags were brought to our room shortly after we went inside the room. Beds were king sized and comfortable, linen was clean, and the pillows were awesome! AC worked well and there us a mini fridge with complimentary drinks and some small snacks (wafer cookie and chocolate covered nuts) Black out curtains ensured we could sleep through the night (maybe set an alarm if you wanted to get up early otherwise you'll think it's still the middle of the night when it's 10am!) Breakfast buffet was a great value and some dishes and drinks changed daily. You can get nasi lemak, fried noodles, salad, assortment of pastries and bread, icecream, soup noodles, steamed buns and sticky rice, congee, and there is a coffee machine too (i didnt use it but it looked popular!) Housekeeping comes by daily and if you're in the room they will check if you'd like anything changed or the room cleaned, very friendly and kind staff. The driveway in front of the hotel lobby is managed by a security guard all day long. He works hard to direct traffic and keep things moving , especially since people are hailing cars and constantly getting picked up or dropped off. He took time to help us load up bags into our car when we were leaving and that was greatly appreciated. A minor thing was our room had some bug husks near the ceiling on one wall and it looks like the bugs are all gone, just had these old shells left behind. The front desk staff immediately got housekeeping to clear it when we mentioned it, and they also offered to change the room for us too! We stayed in the same room in the end because there was no issue with the room especially after it was all cleaned up.

The shower was lovely however the water would tend to splash out of the enclosure since the glass divider only blocked half the length of the shower stall. This would result in water soaking the bathroom mat, and then it would get some of the carpet outside the bathroom door wet too (not a huge area, but we kept stepping in the wet patch cause it's right in the middle of the door jamb area. ) One solution is to shower with the water at a lower output. I'm not sure if this is an issue in every room. Not a big deal though, just be cautious of the wet tiled floor and if you're wearing socks, avoid the wet patch went walking around.

This is my first time in G Hotel. The service is amazing once we reach there. I am very happy and would love to express my gratitude to G Hotel management. I received a Birthday cake while staying there. It's an amazing gesture from the hotel. I appreciate it so much! G Hotel makes my birthday from a better to a great celebration.

When I made the reservation, I did not book for morning breakfast. So, the next day when I was having my breakfast, I felt the staff body language of one of the staff when he explained to me how much the cost that I needed to pay. I hope moving forward he did not judge people from what we wear or look. If I can afford the hotel cost I am definately can afford the breakfast there.

Good location

Air-conditioning in the room was too cold. Room temperature couldn’t be adjusted despite having a temperature controller. Shower area not completely enclosed; bath water leaks onto the toilet floor during showers. Other than above, the room was great.