The hotel looks very nice outside. It has a good restaurant, the staff is nice and helpful. The location is very good.

The hotel doesn't have its own parking, so you have to park the next door Q-parking or to pre-book also a next door parking (just a little bit closer) and to prepaid which is impossible especially when you dont know your time of arriving... for example if you booked arriving time at 6pm and arrive at 4pm you cant enter, have to wait...so you have to book for early hours and be extra charged...that is why we choosed the Q-parking with a ticket system upon of your arrival and is very good but you have to walk the street with all your luggage. It was not problem, just saying for others to have in mind. Rooms are a little outdated and need renovation in order to remove the old carpet to be removed and replaced with wooden floor or tiles, as it has a lot of stains and it is not very hygienic.

Friendly staff, clean hotel and comfy beds. Decent size room, birthday package we booked was lovely- nice balloon, message and delicious brownie / drinks. Iron and ironing board / hairdryer/ safe/ shower gel etc all provided. Really great location, close to loads of car parks, the utilita arena, sea life centre, legoland discovery centre, bars & resturants & cafes. Fab! Think they have their own carpark too but we used a cheaper one only 7 mins walk away.

Wasn’t given any info about breakfast & couldn’t find any breakfast info either. We looked at the menus around the hotel and also on the TV but didn’t see anything. Only 1 tv channel worked

Everything. Location, room, cleanliness, facilities, food, drink but mainly THE STAFF. I've been staying here while my partner has an operation at the Royal Orthopedic Hospital. After checking in together on night one, I've been here alone. The staff have gone above and beyond at every stage of my stay. The care and kindness they have shown me has been unwavering - at reception, with room service, by housekeeping and at the bar and restaurant. When I had to book an extra night (twice) at short notice they easily accommodated me and also gave me my old room back. I've had the odd extra treat from room service and at the bar and I just generally feel cossetted. All of this has been so welcome and appreciated while dealing with hospital visits. Notwithstanding the location has easy access to coffee shops, restaurants and a lovely walk along the river to the Bullring etc. Would not stay anywhere else in Birmingham if and when we visit again.

The hotel was a short walk from the train station and the Utilita Arena. There were plenth of options for dinner and we recommend JuJu’s for Brunch in the morning. It’s only a 5 minute walk from the hotel. The bed was comfy and the room had a fair amount of space which helped whilst we were getting ready for the evening. There were several mirrors so I could do my hair and makeup at the desk and not have to sit on the floor or an odd area of the room to be close to both plugs and mirrors!

The room was quite dark when we arrived during the day as there is not a main light in the bedroom area, only lights on either side of the bed. This was not a major issue as we weren’t in the room for much of the time and you can pull back the curtains and blinds for more light. The desk chair was very squeaky when used for getting ready and did not fit under the desk.

First time at a Hilton Garden. Impressed. Room well set out and modern. Reception friendly and professional. Breakfast buffet was good with hot and cold food. Was given a 12:00hrs check-out. Car park is third party so only stairs to basement , we unlaoded at front of hotel and while one booked in, the other parked car. Was there on a Sunny bank holiday Monday, so a good atmosphere.

Only one. Appeared only way to go between floors was by lift, I had to search out stairs (been a hotel fire) so I knew way out in an emergency. IF there were signs for the stairs I missed them.

right from the reception the hotel was clean and welcoming. The staff were friendly and polite. we were room 15 on the 6th floor. we had a queen room with breakfast included. the room was compact but perfect for our nights stay. it was clean and had everything we needed. There was plenty of storage, a desk and chair, tea and coffee. The lighting was subtle so the room felt relaxed. the TV was on the wall. When I sat on the bed, it felt a bit firm, I didnt think I'd sleep well but i actually slept really well. The bathroom was compact with nice shampoo, conditioner etc, nice fluffy towels. Breakfast was included between 6:30-9:30. There was a cooked breakfast, cereal, toast and pastries. Juice, water and hot drinks. I really enjoyed mine. check in and check out was easy. it was close to the Utilita so for a night stay was perfect.

Location - we booked for a concert at the Arena close by so really convenient. Room - it was comfortable, clean and quiet - bathroom could have been a little bigger, but served it’s purpose & you work with what you’ve got. Staff - only really communicated with them upon checking in and checking out, but all seemed pleasant, polite & willing to help in any way they could. We didn’t use the restaurant - opted to eat out instead due to options available, just specifically that day, didn’t want what was on offer, but looked like a nice establishment.

Literally the only think I didn’t like personally is that the pillows were a little softer than I usually like. But overall, this was a really minor dislike. Everything else was exactly as expected and I wouldn’t hesitate to recommend or stay again myself.

Location for Broad Street and many of the amenities was excellent. The hotel was clean, we were able to request a quiet room upon check-in, and it was! Food was varied and tasty and the rooms were clean and comfortable.

Only let down was the car park, which I’m not sure belongs to the hotel. The entrance, exit and spaces are very tight which you only find when you arrive! Any vehicle bigger than a C3 will struggle at some point. There is also no lift from the carpark to reception so if you have a disability then an evac chair is the only option.

Very easy to find and located perfectly for shows in the Utilita arena and Sealife. Only few mins walk from the front door of the hotel, there’s also a few restaurants near by and a spar. Parking onsite if pre booked, it is a little tight but very convenient. If you can’t get a space as it is first come first served there is a multi-storey right next door. Breakfast was lovely - very good quality and worth the £12 each we paid the night before. Buffet style but with an omelette station made fresh and waffles. Air con in the room was a nice surprise - needed as it was a particularly hot evening.

The only thing I didn’t like was the comfort of the mattress it was very hard but didn’t, for a Hilton I would have expected a similar or better quality to a premier inn .. it didn’t disturb our sleep though.

The room was very clean. The greeting was warm and welcoming by the staff member. Had 2 complementary bottles of water in fridge for us. Lovley touch. Also the location was fantastic in the heart of Broad Street. Only thing let the morning down was the breakfast. No hash browns. Not happy. Only these crisp looking potatoes. No real choice if a vegetarian who doesn't eat eggs and sausages. The stay was overall fantastic. Comfortable bed and the towels were so lush and soft. Will definitely stay again. Staff were all polite and friendly. Brilliant hotel. Apart from no hash browns. Can't have breakfast without hash browns.

No hash browns in breakfast menu.