The hotel had a wonderful vibe and relaxed atmosphere... The rooms were wonderful, clean, warm and had everything needed for a lovely stay.. Loved it...

The one downside was that we wanted to stay at the hotel in the evening for an evening meal and a drink and enjoy the hotel vibe, however, they only have a bar area for food and the restaurant is only open for breakfast??? What a massive shame and it can't just be us who do not want to eat in a bar area and forces people to go out to eat. Open the restaurant please, it is such a wonderful place, and this let's it down, not everyone wants to eat in a bar with the big screen on in the background.

We arrived at an awkward time (extremely early, 4.45am) but it wasn't a problem to the wonderful warm and friendly night staff - we went into 308 and unfortunately by evening it became apparent the air con didn't work but a phone call to reception and it was quickly sorted and we changed rooms to 258 which was fantastic, it had working air con and was perfect for our needs (recovering from heart surgery) we enjoyed a very comfortable stay in the room, we only managed to have breakfast once but it was exceptional! Lots of delicious choices and we were greeted warmly by a male breakfast host (I didn't catch his name) but he was so lovely! All in all the hotel is excellent with a fabulous team of staff (especially the night shift lady)

The geese - they are very temperamental due to having babies - they poop everywhere at the front and you really have to watch where you stand as the poo is pretty big! Im not sure if the hotel is wanting the wild garden look to feed the bees but a little of garden maintenance would greatly improve the appearance outside No TV mirroring, would very good to have that on your TVs

The staff were friendly and accommodating, i.e., reception, restaurant and housekeeping,

I asked for a couple of bottle waters for the room and was told that I had to purchase them. Also, I enquired the Sunday afternoon before checkout, about a late check out on the following day, and was told that there wasn't any availability, which I found surprising. I asked another member of staff whilst on our way to breakfast, on Monday, the check out day, and a very helpful and friendly male receptionist asked what time I had in mind and informed me of the additional cost. It wasn't a problem.

Had an issue with the TV unable to turn audio description off. After stumping two lovely members of staff they kindly replaced the tv with a working one and went above and beyond!

The personal text from a personal number, whilst a personal touch it did spook me a bit at first and I was wary of scams. Also the lady on the desk asked for me to sign three things, 1st being I agree to charges for damages 2nd agreeing to the hotel charging my card for the stay 3rd I don't remember. However I had paid in full in advanced so didn't sign the 2nd one as I felt they was no need, didn't want accidently charging again.

The Hotel is quite hidden off a busy road but quite pretty from outside and quite nice inside. Very near to shops.

We were given an adjoining room without notification shared with total strangers. Although the door had a lock on, it it was very upsetting and uncomfortable for me as it could be opened anytime, giving access to our room and belongings. Fortunately, once I explained the situation to a member of staff, it was rectified quickly by moving us to another room, and although it was smaller room than the first adjoining room, I was happy to be moved.

The room was lovely, big & clean. The bed was very comfortable. The reception staff were fantastic. The ground are lovely and they have ducks!!!

The glass lift could do with a clean. As you can see everything, the whole life shaft needs a good clean as it looks very dirty. The lift itself was great, simply what you could see going up. The guy on the bar of a night was so rude and abrasive. I was very disappointed by his behaviour. We brought some food in from a nearby food shop as the bar only did sandwiches. He made a very rude passive aggressive comment toward myself. If he would have just mentioned you can’t bring food into the bar area politely, I would have been more than happy to move up to my room. He however questioned whether I thought it was acceptable, and made comments about my group. The sandwiches were an extortionately priced also. Nearly £20 for 3 cups of tea also.

The hotel lobby, bar and restaurant were lovely. Well decorated and welcoming. The front desk staff were friendly. The warm cookie upon check-in was a great touch. (I wonder if there are alternatives for guests with specific dietary requirements). My bed was incredibly comfortable, and I loved being able to adjust the room temperature as I tend to run cold. The TV had lots of channels and was quite large... (Though not a problem, I did wonder if it was a little too big.) The bathroom was absolutely stunning! And the shower was just fabulous! Cannot fault the bathroom in any way. I loved all the lighting options in the room. They helped to make it cosy. The room was mostly clean... Breakfast was lovely. If I had a bigger appetite in the morning, I would have had seconds. The host and wait staff were all friendly and welcoming.

The room was quite outdated and could really do with modernising so that it is in keeping with the bathroom. The chair to the side of the bed looked very dusty and I didn't dare to sit on it. Also, the chair at the desk looked as though it was on it's last legs... One of the handles on the drawers was missing?! And so was the battery cover on the back of the remote?! Why hasn't this been fixed? It feels as though the hotel doesn't maintain its room/s. A few changes and the room would feel fresher, more welcoming and modern. The colour scheme...browns and reds is 🫤

Lovely location, the lake and trees were beautiful and the hotel looked good. A calming atmosphere just what I needed. The staff were lovely, they left a pack of Uno for us to play with our daughter and keep. The warm cookies at check in were yummy. I want to particularly note how lovely , friendly and helpful Haikel at the breakfast buffet was. What a lovely man, exceptional customer service. Plus the breakfast was outstanding! Thank you 😊

That i could only stay one night lol 😆 I'd gladly stay longer if my money stretched that far!

Very nice and well appointed room. Close to the tram. Modern airy communal space. Well soundproofed rooms. Helpful housekeeping staff and reception.

The breakfast was OK, but not as good as I've had elsewhere on stays in Nottingham. Toaster machine was laughable, bearley toasted or put through again and black. The location is nothing special beyond the grounds, but you are a short walk from to the tram to go somewhere else (20mins to City). Only low level lighting in the room (plenty of it too), not good for packing when its dark! Small points and nothing that would prevent me going back.

On arrival the staff where friendly and explained everything. The room was spotless, very clean. The bed was very comfortable, the pillows were so soft you felt like you just melted into them. The food was really nice, all the counters were clean and filled at all times. Plates were warm. Staff were always there to help you with your dietary needs. One young server, wished everyone a Merry Christmas, nothing was too much trouble for him. All the staff were polite and helpful. The cookie was amazing, you receive this when you receive your fob. I took my dog and the staff brought a bowl for her also a dog bed. I could not fault this hotel at all. Every year I go back to this hotel we will not have any other.

I can honest say there was nothing we did not like, everything was of high standard you could not fault nothing.